This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Chrysler Town and country. The contact stated that while driving 60 mph, he attempted to deactivate the cruise control but the vehicle did not respond. The contact was able to stop the vehicle by applying the brakes but when he removed his foot from the brak pedal, the vehicle rapidly accelerated to 60 mph as if the cruise control function had still not deactivated. The contact shut off the engine and when restarted, the failure recurred. The vehicle was not taken to the dealer for inspection or repairs. The manufacturer was not notified. The failure mileage was 210,500.
Going approximately 50 mph on a Suburban highway when the accelerator seemingly stuck, rpms would not lower, resulting in great difficulty slowing down. Stopping the car was not possible. Braking would only slow the car somewhat, not stop the car. Was only able to stop the car after shifting into neutral and applying brakes. Even then rpms remained very high. Informed by the dealership that the problem was "probably" caused by another car service company cleaning the idle speed motor and damaging it. However, they are not 100% sure because once they were able to get the rpms to come down during the diagnostic workup, they could not reproduce the problem.
The caller said the warning lights on dashboard will come on and the speedometer and the tachometer will stop working. She said that sometimes she has to pull off the road and turn the vehicle off to get the lights to go off, and sometimes they will not start. She said occasionally vehicle will lose power when the lights come on and she gets off the road. Dealer replaced the computer module, but it did not fix the problem. Manufacturer told her they have not seen this problem with any other van. Dealer and manufacturer do not know what is the cause of the problem is and they can't fix it. The dealer told the caller that other vans were brought in for this problem, but the caller's vehicle was taken to dealer for this problem three times.
- Sellersburg, IN, USA
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- Florissant, MO, USA