This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I got in the van and it woul not start. I continued to turn the fobik until it started. I drove the van to Chrysler dealer in collierville Tennessee. They installed a win kit. I drove it home and had various electrical problems. The wipers and lights would come on automatically. I took the van back to the same daler. They replaced the tipm. I took it home aagain to discover the van to have the original problem along with the electrical problems. My van has been in the shop approximately 2 months for these problems. It is presently there now. I have spent a total of $1689.61 for these repairs. I am not getting any results.
I received a recall September 2014 for the wireless ignition node module (L25). I took my vehicle in to dealership to see if I had the problem. I did need a replacement. The dealership said they would order the part and contact me in about 2 weeks to repair. 4 weeks later I stopped into the dealership to check on part. They were extremely rude and said the part wasn't in yet. I waited another 4 weeks and still no part. I am in receipt of another recall notice for the same recall that the dealership hasn't fixed since last September!!!!!
I own a 2008 Chrysler Town and country. I received notification (at least a year ago if not longer) of L25/NHTSA 14V-373. However, the part to do the repair was unavailable every time I contacted the dealership. I believe the manufacturer has exceeded a reasonable amount of time for this recall repair. My vehicle has experienced a failure at least five times. The first failure mileage was 20,000. Yesterday, I received R03/NHTSA 14V-373. I again called the dealership regarding both notifications and was again told that they do not have the parts. I asked when they would receive the parts and was told they don't know. I asked how I would know when they were available and the dealership told me that I could get on a list of about 300 they had to call and they would get to me when they could or I could just keep calling back.
The keys system would not lock/unlock the car consistently. Manual operation of unlocking/locking the car was the work around. Subsequently the ignition or wireless remote system has gone bad which now affects the igntion displaying a "bad key" and solution is to replace the entire wireless remote system. The wireless remote system controls the ignition, the doors, the engine.
The vehicle continues to shut down unexpectedly while driving. I must drive in the slow lane on the highway so that I can pull over every time this happens and restart the car. I was driving app. 65 mph when I heard the dreaded click and saw that the key again turned to the off position. The safety of my children and myself is being compromised on a daily basis as I have no other choice than to drive this vehicle as it is not paid off. Chrysler is noncompliant and rude when I contact them monthly to ask about the recall. I currently have no other keys or key chains on the vehicle because I was advised by Chrysler not to. They continue to tell me that the part has not yet been made (I was sent a recall notice last summer).
- Olmsted Township, OH, USA
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I would like to submit a complaint against Chrysler for their slow response to the L25 fobik recall. We received notification about the recall last year, but have been told by two dealerships on 4 occasions that the fix hasn't been manufactured as yet. We have responded to the dealerships that we are currently having difficulty with the fob, as it often will not release from the ignition when the car is shut off. We were told that we could pay for an "old part ignition" and then when the new part is created we can be reimbursed. That doesn't seem like a good remedy-replace a defective part with another defective part! Chrysler's customer service line is worse than slow-it is non existent. I attempted to call Chrysler's customer assistance line, but after remaining on hold for over 30 minutes, I hung up. I am fearful to drive the vehicle. I am uncomfortable with trying to sell it while under this particular recall.
I received a recall notice from Chrysler last fall. The NHTSA website dated the recall 6/16/11 and then it was expanded 6/26/14 to include my vehicle with letters being sent to owners 9/11/14. As of today, the problem has not been fixed by Chrysler. I have called them twice and been on hold for over 30 minutes each time and not spoken to anyone! Chrysler has definitely failed to remedy this in a reasonable amount of time. I had an incident yesterday in which my fobik moved to the accessory mode and the engine shut off while I was traveling 67 mph and in moderate traffic. This was very dangerous and gave me quite a scare. I am grateful my three children were not with me. I have followed Chrysler's precautions to ensure my safety, but the incident happened anyway. Chrysler needs to get the defect fixed immediately and in the future maintain better contact with vehicle owners about the status of recalls.
I received a recall notice on my van. Called the local dealer & was told parts were on backorder. The dealer stated I would receive another form from Chrysler when parts were available. I waited several months & called the 800 hotline; recording stated parts were still on backorder. It has now been a couple months & no word. Are parts still on backorder" what's taking so long" thank you for your time in dealing with this matter. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Wife stated that she went to her car to leave from work and once she got close to the vehicle the horn began blaring non stop, wipers running, fluid spurting out, dash lights going on and off and door locks going up and down. I arrived and removed the battery cable and it stopped. I replaced the cable a short time later and was able to start the vehicle and I started driving it home and as I got up to about 30 mph it did it again and this time the car cut off and I lost steering and brakes but was able to come to a stop on the side of the busy street I was on. I removed the key from the ignition and got out of the vehicle at which point I noticed that the car had cut back on and was actually running without the key in the ignition. I drove it home without further incident. At 3 am the same night we were awakened by the vehicles horn blaring in the driveway. I went outside and it was doing the same thing that my wife originally stated but the car was actually running without a key being anywhere near it - we do not have the remote start installed on the vehicle. My wife and I refuse to drive it due to the fact that if the above problems happen at 70 mph we would probably be dead.
The key phobe gets stuck in the ignition and wont turn all the way off and today I put the key in and the ignition would not turn. This is an ongoing issue that has resulted in me being stranded until the igniton decides to work.
I have had several problems with the 2008 Chrysler minivan. Electrical, engine, ignition, etc. I even had the one door not have the sensor go off and pinch my one twins leg into the door! over the years, the ignition switch pops over and stops the car completely while driving at intermittent times. I could be going 20 miles an hour or on the highway driving at a higher rate of speed. The whole van shuts down so if you are on the highway, you can barely steer to get over (and thankfully I have been able to do so). I received a recall notice in June. It is November and my van still isn't fixed. The dealership and Chrysler know that I am having the issue and have had it. I have called and voiced my complaints. I am "number 5" in line to get the part! so, what will Chrysler do when I get rear ended or injured when my vehicle fails to operate. The van shuts off at least once a week while I am driving it. If I didn't have full, lifetime warranty, this van would have been traded in the year after I purchased it. It has been nothing but problems since I have owned it. Chrysler is not doing its job to keep people safe. They have not taken my issue seriously and brush it off as not a big deal. I have a van because I have kids. I would think that safety would be of utmost importance but it falls on deaf ears.
I bought a brand new 2008 Town and country in Dec. 2007. For four years it didn't have a problem except for the whirring sound. This problem of tipm probably appeared about two years ago when the van suddenly overheated along the freeway while driving just about 12 miles from my home. The service center said that there was a leaking hose in the cooling system but I told them that prior to that the wiper just started to move without turning it on. The service center apparently fixed it. But the same thing has been happening on and off. All the service center can say is it is drivable. About two months ago it overheated again, and my wife who was using the car had it towed to the Chrysler service center close to where the car stalled. That is the carpros in renton, Washington, who said that the problem again was the coolant system hose that was leaking, also something about the timing belt that needed to be changed, the cylinder head gasket that needed to be changed. While I have an extended warranty they were charging too much so I had it towed to the service center where I bought the car. This service center fixed the cylinder head, got the car back but still it has the same problem of windshield turning on, lights going on and off in the instrument panel, dinging sound going on and off even while driving, driver seat rocking back and forth. I sent it back to the service center where I bought it from and this time they finally said that it is the tipm that is causing the problem. They told me that the electronic board was changed totally and was reprogrammed. But the following day, it still has the same problem.
For a couple of months, I have had trouble sometimes removing the key fob from the ignition after turning off the van. It doesn't occur all the time but is a concern when it does happen. We have changed the batteries in the key fobs and that helps for a while. I'm concerned that it will happen and I won't be able to remove the key. We've been able to remove the key after several minutes of trying different things.
Check engine light came on. Mechanic did diagnostics to find the egr valve was not good (code P0404). From researching this issue, chrylser has been having problems with the egr valve. Paid $375 to resolve this. This should be a recall item.
Car started smoking on near drivers side with an awful smell. Was able to drive to a dealer who determined that the rear heater hose assembly needed to be replace. From what I can determine from researching that Chrysler knows the "Y" plastic part is faulty and does not sell just the "Y" part of the unit. Consumers are forced into buying a heater hose and line assembly for $115. Labor and parts cost $290; then of course, the rest of the hoses need to be replaced for another $430 for a total of $660. This plastic piece is faulty and could cause terrible damage.
While using the oem vehicle jack to remove a flat tire. The jack slipped away from the vehicle twice and the vehicle fell to the ground. I checked the position location and configuration of placement of jack against the owner's manual and was properly used. Another quality process and part from Chrysler.
Driving the car in regular, dry, daylight, conditions in traffic at 35mph... engine stops, no power brakes, no power steering, no warning lights displayed, electrical system seems operational (radio is on). Car is very hard to control with the loss of power steering/breaking and the engine can't be restarted unless the car is in park, so I have to pull over. This has happened 5 times in the past 12 months, randomly. I have taken it to the dealership twice to have this repaired, and they say they have never heard anything like it. I just did a google search and there is a recall on 2010 model year for a problem with the exact same description!!!
I have had my van for a little over 3 years and have already had to replace the front brakes on it twice and the rear brakes once. Both times the rotors and brake pads had to be replaced. I have had to replace all 4 tires as well, and that was only at a little over 40,000 miles. I have had to replace the battery, and I am now fixing the A/C & heating system for the third time. And every time I check the mail I receive another recall notice! and all the issues "could cause a fire". in addition, my rear automatic doors do not always close, I have to manually close them or they come back open. I have been paged out of a store for my back doors being open, after I watched them begin to close. I also have problems with the radio freezing.
While driving along at approximately 45 mph on highway 158 in North Carolina, the tire pressure warning light came on. By the time the van could be safely pulled over to the side of the road and stopped, the left front tire was almost completely flat. The spare tire was installed and when the failed tire was laid on it's side the valve stem/tpm sensor fell inside the tire. The next day the van was taken to the nearest Chrysler dealer for repair. The dealer stated that the retaining nut that holds the sensor in place must have cracked and allowed the air to escape from the tire. The mechanic said that he has seen many of these failures where the aluminum retaining nut cracks. He inspected the other three sensors and recommended that they be replaced before they also fail. The dealer did not have the necessary part to install a new sensor and would have to order it. Because we were on vacation at the time and could not wait the time to get the part, the dealer installed a standard valve stem to get us home. He advised us that the warning light would remain on constantly until a proper sensor was installed. The dealer also advised us to get the proper sensor as soon as we returned home. This failure is a serious safety issue. We were fortunate that we were not traveling at interstate speeds or the outcome could have resulted in an accident. Chrysler should be required to recall these sensors before someone is seriously injured.
A D V E R T I S E M E N T S
- Oakland, TN, USA