Flat tire requiring need for use of compact spare tire. The instructions for the spare tire removal do not show a release mechanism that is critical for lowering of the spare tire. The release mechanism is required to lower a nylon fixture that secures the compact spare tire to the underside of the vehicle. Because the instructions did not mention the release mechanism, and the release mechanism was not visible, I had to cut the nylon fixture (suggested by the service department of a Dodge dealership I contacted), which then caused the spare tire to fall down. I was slightly injured but if someone had their head underneath the spare tire when it dropped down, they could be seriously injured. The nylon fixture is now ruined. The original design is poor and the instructions are clearly lacking in the use of the release mechanism.

- Rochester, NY, USA

Consumer has a Dodge Caravan. Had a flat tire, and the spare wouldn't come out. Consumer had to call a tow truck, and they told him there were a lot of problems. Had to vehicle take to the dealership to get the spare tire out. Consumer had to purchase a new tire. Dealership told him had to bring the vehicle to the dealer, and would be charged for the service of removing the spare tire. When he called the manufacturer they also told him that he would have to pay for it.

- Geneva, NY, USA