This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
For the second time this year a window has exploded on my 2004 Dodge Grand Caravan. I was driving down the road at posted speed, light traffic, sunny day, windows down, and pop, the passenger slider window shattered. It looked like it popped from the inside of the van. I was fortunate enough to pull over and was able to stop safely. Once I stopped the window just fell out. I called Chrysler customer service line and was advised by Ms. J to proceed to the dealer that I had purchased the car from to have the vehicle inspected. I went to the dealer the following morning, and the service manager refused to even look at the window. I explained that this was the second incident this year where a window has exploded, and he told me since he didn't see the first one there was nothing he could do. No documentation, not even a drive in the car. Now in addition to the problem with the windows, the van has a front end problem, a rear end problem, and a transmission problem. The front tires feel like they are falling off the van while driving, when turning right the rear end feels like it is tilting and the left tire squeals, and the car shifts improperly, or hesitates in traffic.
- Warren, MI, USA
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- Warren, MI, USA