The contact owns a 2013 Dodge Grand Caravan. The contact stated that the vehicle failed to accelerate above 25 mph on numerous occasions. The vehicle was taken to egolf Ford of brevard (1235 asheville hwy, brevard, nc 28712, (828) 884-4151), but the cause of the failure could not be determined. The dealer did not test drive the vehicle after it was serviced more than four times. The contact stated that diagnostic testing found 10 failure codes which had not been remedied. In addition, the check engine indicator intermittently flashed. The vehicle was towed to skyland auto group (255 smokey park highway, asheville, nc 28806, 828-667-5213) where it was diagnosed that the failure was associated with a factory failure on some vehicles in which the bolts had not been torqued properly. The contact stated that diagnostic testing found ten failure codes, which had not been remedied. The manufacturer issued bulletin number: S1618000050 on November 15, 2016. The vehicle had not been repaired. The manufacturer was made aware of the failures. The approximate failure mileage was 89,215. The VIN was not available.

- Fletcher, NC, USA