This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My van was parked in my driveway overnight and both of the headrests deployed. I am grateful I was not driving it. I couldn-€™t get them to close they are stuck open. When called dealer was told was not covered even though I have Mopar coverage. Since it-€™s so much to fix it out of pocket the safety feature is virtually useless because I can-€™t have it fixed.
Front passenger active headrest system deployed with no explanation. The vehicle was being driven normally in a parking lot and the headrest just went off.
- Phoenix, AZ, USA
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I was sitting in my parked car, engine off, waiting for someone. The driver's side headrest popped open suddenly. I cannot put it back in position because the plastic tabs inside are broken. I am thankful I was leaning forward reading a book and that I was not driving as this could have been painful and/or dangerous.
Front seat active head restraint deployed on its own. Vehicle was parked with nobody inside when it happened. I did receive a letter in mail that it is an issue and letter had been submitted with this.
The contact owns a 2015 Dodge Grand Caravan. The contact stated that while driving at 30 mph, the driver side front headrest deployed without impact. The contact was slammed in the back of the head due to the failure and suffered a minor headache. The contact called james Chrysler Dodge Jeep Ram of cedar lake(13007 wicker ave, cedar lake, in 46303) by phone and was informed that there were no recalls on the vehicle; he was then given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 150,000.
The headrest deployed and will not go back in. This is a feature to prevent whiplash in a crash, but the vehicle was parked when the headrest deployed. This is dangerous and now I am concerned about my safety driving if it happens to the other one unexpectedly.
While my husband was driving the passenger side headrest deployed for no reason! I happened to be sitting in the seat at the time and thankfully it didn't hurt me but it scared the crud out of me!! we were actually only going about 5mph as we were coming out of the parking lot of a chic-fil-a.
The front passenger headrest popped open. I wasn't driving or even in the car when it happened thankfully. I came out to the car and it had popped. It has been hot here and wondered if that caused it, but if that is the case it is very scary as it makes me wonder if that'll happen to other parts of the car. As is I'm worried about the driver side as that seat stopped working within a month of me purchasing it. And now it isn't working again.
While driving to work, the driver side head rest deployed. I was not involved in an accident, just idling at a stoplight. Thankfully, I did not sustain any injuries. I called the dealership I purchased from and the service department said that the repair cost would be out of my pocket. How is this ok when it clearly has to be a manufacturer malfunction. This seriously needs some attention and a recall issued.
The headrest on the passenger seat popped open while I was driving, scared me. Now I am afraid, my drivers side will do the same while I am driving causing a terrible hazard for me. I went to dealership and they said not their problem and wanted to charge me $900 to fix it. This should be recalled. I did not have them do it due to the cost to me.
2015 Dodge Grand Caravan was parked in our driveway, not started. I was seated in driver seat after just entering the vehicle, door still open, I activated the passenger side power sliding door so my family could enter the rear. My wife opened the front passenger door but had not entered the vehicle, she was assisting the kids entering the rear. The passenger seat headrest suddenly burst open and extended forward. Everyone jumped at the sudden noise. I looked over and saw the headrest distended and didn't know it could do that. I inspected the headrest and saw arms and latches that indicated it could be moved. I attempted to return it to normal but it would not move very easily. We decided to leave it as we were on our way somewhere. Later I again attempted to put it back together but it would not stay together. I looked online for possible repair information and found it to be described as a safety feature to help prevent whiplash injury and that it should not deploy without a crash. No other safety features deployed. The vehicle still operated normally. I contacted Dodge directly through online chat and spent over 30 minutes describing everything in detail and was told a manager would be contacting me in 1-2 days. After a week, no call was received. I again contacted Dodge and was given the run around with request for all the information again even though the agent pulled up the file and told me what had happened. They refused to send it to a manager again unless I spent another 30+ minutes describing everything in detail again. I told them I was pulling up the NHTSA website to file a complaint and they immediately gave me a case number and forwarded the issue without having to provide any information again. I told them it seemed they were running me in circles.
On Thursday June 4, 2020 I was operating a 2015 Dodge Caravan owned by the danville public schools transportation division. While stopped at a traffic light I raised the height of the head rest one click to place the head rest higher up the back of my head. When the light changed to green I proceeded to the next intersection and had to stop for a second red light. As I pulled away from the second light (after a green indicator) the head rest suddenly popped open making impact with the rear of my head. The vehicle was in motion when the head rest deployed. I mentioned the head rest to our shop technician who began to make inquiry into the possible cause. The shop technician spoke to the local Dodge dealership about the issue and was advised there were no recalls or safety bulletins on the issue and that new replacements were available for around $600 and that our best option would be to retrieve one from a junk yard. A closer look on line indicated issues with Dodge ahr head rest. The locking pin should be released by a solenoid powered latch that is triggered by the sensor system in the event of a crash. The plastic retainers that hold the locking pin failed and broke away causing the front section of the head rest to deploy without triggering the solenoid. Please see the attached photos of the damaged retainer points and the locking pin. This 2015 Dodge van has 58,976 original miles.
A D V E R T I S E M E N T S
- Copperas Cove, TX, USA