The contact owns a 2008 Dodge Ram pickup truck. He stated he was involved in a crash while driving 55 mph. The front air bags did not deploy at the time of the impact. While exiting the highway, he attempted to steer to avoid hitting an approaching vehicle but the steering wheel would not respond. The vehicle crashed into a concrete barrier along the highway head-on. Later, he received NHTSA campaign id number 09E001000, steering linkages; however when the dealer was contacted they stated that his VIN was not included. The passenger sustained moderate injuries which include head contusions, several cuts from the glass, neck injuries and cracked ribs. The driver sustained minor injuries to the head. Neither the driver or passenger's side air bag deployed. Repairs were made to the vehicle and covered under his insurance. The failure and current mileages were under 6,400.

- Glenwood, IA, USA

The contact owns a 2008 Dodge Ram 1500. The contact stated that the driver's side air bag light remains illuminated in the vehicle. He took the vehicle to the dealer four times. The first time he was informed that the air bag failed and new parts would be ordered to replace the entire unit; however, the parts never arrived to make the replacement. He took the vehicle to a different dealer and they ordered the parts. Once again, the parts never arrived. The contact took the vehicle back to the original dealer and was informed that the part was unavailable and could not be replaced. The contact believes that this is a manufacturer defect and that the parts should be available to the vehicles that are defective. The failure mileage was 13,000 and current mileage was 26,000.

- Davis, CA, USA

My air bags do not work, I had it checked at Agency and they said it's a switch in the steering column. It has been 2 months now and every time I call the Agency they say it's back ordered. What can I do?

- Ojai, CA, USA