This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Ford Crown Victoria. The contact stated that the head lights would turn off sporadically. The vehicle was taken to an independent mechanic who diagnosed that the lighting control module needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 175,000 and current mileage was 177,000.
Head lights went out while driving. Stopped, pulled over, didn't want to drive at night without lights. Checked all fuses, all seemed to be ok. Fumbled with the switch and wires and connections, and for awhile contemplated how we would get ourselves, and the car home without any lights" started the car back up and the lights worked.....resumed our drive home....but lights went out again.....decided to risk it and continued home without head lights. Took the car to a Ford service station the next week, they said it must be the switch, put in a new switch and said it was fixed.........picked it up after work, and headed for home, made it a 1/4 mile before they went out again. Got on the internet and discovered that this is apparently a very common problem with the Crown Victoria and to fix it, it takes a Ford re-- designed lighting control module...to the tune of about $500...Ford obviously knows this is a design and safety problem, why aren't they taking care of the problem.....before people are killed???"
I was at drive through teller when the automatic headlights, ac, instrument gauges, odometer, and speedometer failed at once. Initially the determination was it was the overdrive switch in the gearshift, apparently a wire was shorting out because it travels in an area where the insulation wears and shorts to metal. However, after having disconnected the overdrive and waiting for a replacement wiring harness, the automatic headlights have gone out along with the permanent high beams. It will turn on the lights if you use manual lights instead of automatic headlights. Also headlights go out on the interstate for no reason whatsoever. Returned to mechanic and I was advised that it needs a light control module and that the lcm is notorious for failures especially with headlights. Cost of replacing the lcm is exorbitantly high and no new parts are available through Ford as they quit making them. Cardone sells the lcm for several hundred dollars including core cost. Ford should nut up to this one. This is a dangerous product. People can get killed when their headlights suddenly go out at high speeds at night! trust me. Not all lanes on the interstate are lit. This is really a dangerous situation. I now Ford likes to count beans, but is it really worth risking human life and limb to save a few bucks?
We were driving on the freeway at night and headlights turned off. Since then, the lights intermittently work. Therefore we have had to continually hold the flash beams up in order to continue driving safely at night.
The contact owns a 2004 Ford Crown Victoria. The contact was driving 35 mph when both headlights failed to illuminate. The vehicle was not taken to the dealer. The manufacturer was notified. The vehicle was not repaired. The failure mileage was 80,000 and the current mileage was 80,500.
- Louisville, KY, USA
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The contact owns a 2004 Ford Crown Victoria. The contact stated while driving 30 mph at night, the headlights stopped illuminating. The contact also stated that the headlights would illuminate and stop illuminating on their own because the light control module was defective. The vehicle was not taken to have the failure diagnosed or repaired. The failure mileage was 88,000.
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving 45 mph, the front automatic headlight failed without warning. The contact pulled over and shut the vehicle off. The contact restarted the vehicle but the automatic lights were still not working. The contact activated the headlights with the manual switch. The contact did not take the vehicle to a dealer or local mechanic. The failure mileage was 125,000. The VIN was not available.
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving approximately 50 mph, the headlights shut off without warning and would not illuminate after the contact attempted to re-engage the headlights. The vehicle was not inspected by a dealer nor repaired. The manufacturer was contacted and they offered no assistance. The failure and the current mileages were approximately 49,000.
Headlight failure of both low and high beam at all speeds. Intermittent failures beginning at end of March 2011 at approximately 92,000 miles and finally total failure in June 2011. Very dangerous if not in safe location to pull over or in middle of critical driving maneuvers such as passing, sharp turns, etc. Contacted local Ford dealer parts department and they confirmed no tech bulletins issued by Ford or other recalls, and cost of replacement light control module, or lcm, to be $511. Contacted Ford customer relations via their web site, and it was confirmed there is no warranty or other formal actions-considerations. Have owned previous versions of this Ford model, all for a longer period of time than the subject 2004 Crown Victoria model, 1982 Mercury Grand Marquis, 1987 Crown Victoria, 1991 Crown Victoria, and 1995 Crown Victoria, and none of them have exhibited this problem. Given that, this is a fundamental degradation in safety, in addition to a decline in durability and reliability. Understand NHTSA opened a case or investigation file PE08-066 in late 2008 which was closed in early 2009, so that would have or is not taking into account failures or related incidents that occurred afterwards. Have replaced lcm with new unit which has corrected the problem for now.
The contact owns a 2004 Ford Crown Victoria. The contact stated that the headlights failed and would flicker on and off while driving 25 mph. The vehicle was taken to the dealer who advised that the main electrical modular control box needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 179,734.
Due to faulty manufacturing by Ford, I have faulty headlights. On more than 20 occasions I have been without headlights. I have to wait until the lights come on before I can proceed to drive the vehicle, endangering my life depending on my location at the time! please ask Ford to consider fixing the problem before someone is seriously injured!
I have experienced total headlight failure on more than 20 occasions while driving at night. Some of the time the failures occurred in total darkness on interstate and secondary roads. The failure affected all lights, interior and exterior. I definitely think this constitutes a serious safety hazzard. On the first failure my son, daughter-in-law and baby grand daughter were being transported from the airport to my home when the lights failed on the interstate in total darkness at a speed of about 65 mph. My local Ford dealer does not want to address the problem and the total cost to replace the light control module is more than $600 I learned from the NHTSA website that there have been more than two thousand claims related to headlight failire on the 2001-2004 Ford Crown Victoria. It appears that NHTSA opened a case on this matter in 2008, reference action number PE08066, closed it on 24 March 2009, indicating that the issue would be monitored and NHTSA reserved the right to reopen the case. I hereby respectfully request that action number PE08066 be reopened and that Ford Motor Company assume responsibility for the obvious faulty light control modules. Respectively submitted.
The contact owns a 2004 Ford Crown Victoria. The contact stated while driving 40 mph both headlights suddenly shut off. The contact had to either activate the high beams or pull over and shut the vehicle off and restart it in order for the headlights to work. The contact did not take the vehicle to the dealer for diagnostic testing. The contact stated the vehicle was very unsafe to drive at night. The failure mileage was 125,000. Updated 11/03/11
The contact owns a 2004 Ford Crown Victoria. The contact stated that the headlights would shut off sporadically and without warning. The vehicle was taken to the dealer who was unable to duplicate the failure. The manufacturer was not notified of the failure nor was the vehicle repaired. The current mileage was 52,000. The approximate failure mileage was 50,000. The VIN was unavailable.
The contact owns a 2004 Ford Crown Victoria. The contact stated that the headlights would shut on and off intermittingly and sometimes, would not illuminate. The vehicle was neither inspected by a dealer nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
My 2004 Ford Crown Victoria, a former chp vehicle turned into a taxi at 102,000 miles, began to experience headlight problems when I would stop and turn off the engine briefly, return, restart, and within a short time the headlights would fail. After a couple minutes the headlights would come back on. This problem progressed to less predictable failure of the headlights when running. Failure of the light control module was diagnosed at !50,000 miles and I found a taxi driver who had overcome the same problem and rewired from the green/black wire behind the lights control switch thru the firewall to a built-up powered relay and then to the headlights. It has worked fine, now 197,000 miles, except that the hi-beams have failed in the set position but still work in the temporarily position. Cost $60. Good luck. I know personally or anecdotally of 6 other 2004 crown vic"S in sacramento that have experienced the same problem. When will big brother recognize that this problem requires a recall?
The contact owns a 2004 Ford Crown Victoria. The contact stated that the headlights would fail sporadically without warning. The contact stated that the lights on the instrument panel and the brake lights would remain illuminated during the failure. The contact took the vehicle to the dealer, but they were unable to duplicate the failure yet suggested that the failure could be a relay that was overheating and causing the failure. The vehicle was not repaired. The VIN was unavailable. The failure mileage was 120,000 and the current mileage was 123,000.
Headlights go out intermittently while driving. Diagnostic test done at Ford dealership service center resulted in a determination that the internal light control module was faulty. Part # 4W72-13C788-bc.
2004 Ford crown vic headlights turn off just whenever and come back on just whenever. It is the light control module. A very expensive repair. This particular vehicle is a fire department vehicle paid for and maintained by taxpayers. Ford price for the part is $840. Ford should recall the 2004 Ford crown vic light control module (lcm). Repair or replace this part. It is a hazard. You never know when the headlights are going to not operate.
I was coming home from work, and I pulled into a local subway shop, received my food, as I went to turn on my car, the automatic lights did not come on, the park lights did, but not the automatic lights, I flicked the lever to high beam but to my surprise no lights. I pulled the lever back and held it, until I got home, this is a very dangerous situation...
A D V E R T I S E M E N T S
- Campton, MO, USA