CarComplaints.com Notes: Say what you will about the styling of the Ford Edge, but the bottom line is owners seem to love this vehicle. That is, of course, except in the case of it's dangerous, worrisome and unexplained issues with random engine stalling.
Our data suggests an early defect trend, as owners of the 2007-2008 models have started posting their accounts of what happens when you're driving down the road and the engine just stops. Some at high speed, some at low speed but always a random shutdown of the engine, electrical and power steering.
Time will tell if this becomes a widespread issue, but there's no drying the seriousness of the problem. With that in mind, we're flagging the Edge with our "Beware of the Clunker" rating until the situation improves.
10.0
really awful
Crashes / Fires:
19 / 1
Injuries / Deaths:
21 / 0
Average Mileage:
16,700 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2008 Ford Edge. The contact stated that NHTSA campaign number: 19V001000 (air bags) exceeded a reasonable amount of time for repair. J.C. lewis Ford (9505 abercorn St, savannah, ga 31406) was contacted and stated that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 19V001000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Legacy Ford (2906 island ave, la grande, or 97850, (541) 963-2161) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The contact called gurley leep Ford Lincoln at 574-291-6910 (located at 320 E ireland rd, South bend, in 46614) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Edge. The contact stated that the recall notice for NHTSA campaign number: 17V024000 (air bags) was received in January of 2019. After contacting the dealer (marshal mize Ford, 5348 highway 153, hixon, tn), the contact was informed that the parts needed to repair the defect were not available. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
Takata airbag inflator! received a long overdue letter from the Ford Motor Company to take my vehicle in to a Ford dealer and have the inflator fixed and made an appointment and took it in! was told it would take about 2 hours! a few hours later my vehicle hadn"T been moved and they said they had more important jobs to do and were not sure if they would get to it! I had my son take it in and he was very upset and left! they have been very rude at this dealership before! so it seems that since this was a freebie it wasn't important to them to fix this problem!
- Manhattan, KS, USA
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"takata recall" takata recall 16V-384 hello. I received a recall notice in July 2016 regarding air bag replacement on my 2008 Ford Edge. It said parts were not available, and I would be notified again when it was available. In October of 2016 I received military orders to move from California to belgium, and brought my car with me. I received another notice in Nov 2018 that the part was now available. I have since contacted Ford several times via the customer service number provided on the recall form. The representatives have repeatedly given me misinformation. During my last call with customer service just yesterday, it was confirmed by the representative, that due to my current residence in belgium, replacing the airbag was just not an option. She said the Ford recall computer does not connect with belgium. When I contacted a belgium Ford dealer, they had no idea what I was talking about, no visibility to the recall. The dealer here also told me they have had to turn away numerous others in my same situation. I don't know what else to do now. We have a family of four, and I am worried about their safety. I will not be back in the U.S. for at least 3 years, maybe longer. Help!? thank you. W.S.
Takata recall - it has been nearly 3 years and my local dealership still does not have parts available to fix the issue. How long is a reasonable amount of time to fix a recall issue?
Takata recall. The contact owns a 2008 Ford Edge. The contact received a recall notification for NHTSA campaign number: 16V384000 (air bags) and stated that the manufacturer failed to repair the vehicle within a reasonable amount of time. Team Ford (5445 drexel rd, las vegas, nv 89130) confirmed that parts were not available to perform the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Berkeley Ford (1511 us-52, moncks corner, SC 29461, (843) 761-8284) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I have had a recall letter since Dec. 2017 and cannot get the dealer to get the replacement for my takata airbag recall. I have seen reports and as a disabled widow of a vet who died do to war, I am worried about driving my Edge. What can be done about this?
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts were not available. The dealer (long-lewis Ford Lincoln of corinth, Inc (1500 S harper rd, corinth, ms 38834, 662-287-3184) was contacted and confirmed that parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall I received a letter regarding NHTSA recall 16V-384 in December of 2017 stating that Ford discovered a severe safety risk in the passenger airbag of my vehicle in July 2016. Almost a year later, in November of 2018 I received another letter that said parts are available for my vehicle and I should call a dealer to schedule an appointment. I called the dealership and scheduled an appointment on December 3, but they said I would have to wait until the part arrived. It has been almost 3 weeks since I made the appointment, and that is nowhere near the amount of time my wife and I have waited for Ford to even have parts available for our vehicle. I am beyond frustrated that every time I drive the car with anyone else they either have to sit in the back or risk metal shrapnel in the case of an accident. This is an especially relevant fear during the winter months when icy road conditions make accidents much more likely. I am extremely disappointed that Ford has known about this issue for 2 and a half years and I am still waiting for a fix for my vehicle. I know I am not the only one waiting, and that makes it even more appalling that Ford has not been more timely in fixing this recall.
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The dealer (ron lewis Ford beaver falls, 201 7th ave, beaver falls, pa 15010, 724-843-1000) was contacted and confirmed that parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure.
2008 Ford Edge. Consumer writes in regards to takata airbag safety recall. The consumer stated after having the airbag replace under recall, 2 airbag warning lights illuminated. The manufacturer was notified, but did not offer any assistance.
Takata recall Ford dealership sold the vehicle knowing the faulty air bags were installed. They have failed to fix the issue. They have called multiple times to schedule regular maintenance and ignore my request each time to have the air bags replaced.
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mac haik Ford (10333 katy fwy, houston, tx 77024, (713) 932-5000) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Autonation Ford St. Petersburg (2525 34th St N, St. Petersburg, fl 33713, (727) 231-1323) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Edge. The contact stated that the vehicle was included in NHTSA campaign number: 16V384000 (air bags), but she did not receive a notification. An unknown Ford dealer in Canada was informed by the Canadian manufacturer that the part was not available in the usa; however, the vehicle could be exported to Canada. The contact had been waiting for the part for over three months. The Canadian manufacturer was notified. A Ford dealer and manufacturer in the usa were not contacted. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Edge. The contact received a recall notice for NHTSA campaign number: 16V384000 (air bags). The contact also received several notices, which stated that the part was not available. The dealer and manufacturer were not contacted. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the local dealer (crossroad Ford, 10101 capital blvd, wake forest, nc 27587, (877) 331-8031) and was informed that the parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided case number: Cas-16394099. The manufacturer was referred to the local dealer. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated no dated was given when recall parts will be available. Updated/29/19
A D V E R T I S E M E N T S
- Savannah, GA, USA