CarComplaints.com Notes: A frustrating electrical issue is causing an ever-present “door ajar†warning light for 2011-2013 Ford Edge owners. Even with the doors latched shut, faulty sensors convince the vehicle’s computer they aren’t. With no way to override the system, owners have no choice but to stare at the warning light, listen to the warning chimes when the car is stopped, and deal with interior lights that won’t shut off.
10.0
really awful
Crashes / Fires:
10 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
69,409 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Brakes require immense force to stop putting myself and others around me at risk. I have an upcoming appointment for dealer to evaluate No warning lamps
The contact owns a 2011 Ford Edge. The contact stated while driving approximately 30 MPH, the brake booster became inoperative and the vehicle lost proper braking functions. There was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The vehicle was diagnosed with brake failure. The vehicle was repaired; however, the failure recurred several times. The contact also experienced several failures with the brake calipers. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.
The brakes went out while exiting the expressway at 65 mph. I was able to control the vehicle but had to have it towed to the mechanic. My brake pads and rotors had to be replaced (400+) then I was told that the brake booster had to be replaced also. Another tow to a dealership and now a MONTH later, since parts were hard to come by, I have to pay almost $1000 out of pocket. I was told by Ford customer service that the customer satisfaction warranty expired a year before and I was never notified of this issue since it was not considered a RECALL. There have been many people with this same problem and I am completely appalled at how this is being handled by ford. I never even knew what a brake booster was before this and now I have to pay out of pocket because FORD does not want to take responsibility. I will NEVER buy another ford in my life time.
My car is a 2011 ford edge sport awd and the brake lights will stay on after using the brakes. It is available for inspection. It is a safety hazard because others around me are not always seeing an accurate signal. I have not taken it in to be looked at yet, i just have been lifting up on the brake pedal after i use the brakes. there is on warning or notifications stating the brake lights are still on.
I was driving my 2011 Ford Edge in November 2021 on the highway in heavy traffic. As I approached a changing traffic light I slowed down and then applied the break to stop at the red light at which point the break pedal went all the way to the floor with no resistance forcing me to go into the intersection against traffic. The car finally came to a stop on its own. My husband had it towed to a local Ford dealership to have it diagnosed. The diagnosis we were provided was that my Ford Edge needed a new break booster and a HCU module. One important detail that should be noted is that in July 2020 I received notice of the 13N02 Extended Warranty from Ford regarding a faulty brake booster. I had it replaced immediately. This is the same part that failed in November 2021. On the day of my brake failure, I had driven my Edge 10,000 miles and for 16 months since I had the warrantied part replaced. After my husband spoke with corporate multiple times it became very apparent that they did not share in our concern about the part failure or have any intention of ensuring this did not happen to anyone else. Why have they not issued a recall when Ford acknowledged the part was faulty" Why did my replacement part fail after only 10,000 miles? Are you still producing faulty break parts? Can you guarantee that my third brake booster will not be faulty? Why did I have no warning at all when my breaks went out? Is Ford waiting for a death to occur to do something about it? Everyone in that intersection was incredibly lucky that day. This could have resulted in a major traffic accident or even a fatality. My car is currently at the shop awaiting repair, but I am scared to get back behind the wheel of my car. When I look up my car's break booster failure online I see hundreds of complaints against Ford regarding the Edge and the faulty brake booster and HCU module. How can I trust your product if you are unwilling to stand behind it"
- Hampstead, NC, USA
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Brakes became hard and vehicle wouldn-€™t stop. Took to dealer and was diagnosed as a faulty brake booster. Discovered this is a known factory defect specific to our vehicle (letters sent out in 2014 but we didn-€™t get one) Ford won-€™t repair free of charge because the vehicle is over 10 years. It-€™s a granny car driven rarely (51000 miles), in show room shape, and didn-€™t manifest the condition until now. Even if we had received a letter and had it inspected years ago, we all know it would not have shown the problem as it would not have existed yet. We can-€™t afford repairs caused by the manufacturer. This is the second time we-€™ve been screwed by Ford. The first was over Ford Sync and their black screen. This current condition is dangerous and could kill somebody. Ford needs to recall these vehicles, not try to play it where owners have to -€œdiscover-€ factory defects and then fight to get them repaired.
All of a sudden breaks felt like they didn't work; I needed to apply a lot of pressure to get vehicle to stop; felt like I needed to push breaks through the floor. Upon doing research Ford has issued a Customer Satisfaction Program (13N02) which extended warranty for 10 years or 150,000 miles whichever came first. This issue wasn't sent out by Ford until 2013 so basically because my in-service date was 11/29/2010 they now won't cover the repairs. Seems dangerous to not fix this and issue a Recall and instead issue a Customer Satisfaction Program which I loose 3 years on since Ford didn't even notice it until 2013.
While driving home for a visit my daughter informed me that the brakes on her car had a very soft pedal and very little brakes. After inspecting the brake system myself there were no indications of a fluid leak, fluid level was normal, no brake failure warning on the instrument panel. After researching, the same identical problem was posted online by numerous Ford Edge owners of my year and other years. There seems to be a failure of the HCU unit on the brake system. This is a very dangerous situation as the vehicle gives you no warning that you have a braking problem until you press the pedal and it goes to the floor. How this has not been recalled is mind boggling.
Wipers won't shut off, they randomly turn on even while driving on sunny days. Anti-lock brake system acts up, but sensor doesn't detect that there's an issue with it. Causes problems stopping when acting up. No warning lights come on to show that there's anything wrong, just can't really stop.
I was taking my Grandkids to school when all of a sudden my brakes went down to the floor. That was the most scary feeling ever no warning light or anything to let me no my brakes where bad.I took my car back the Jd.Byrider they inspected it and said it need a master cylinder they replaced it brakes still doing the same thing they said they was going to try another one then they said it was the brake booster going out or has gone out for me not to worry they sent it to ford they said it had an r dye fed warranty.The car gets to Ford they took a week to look at it they checked it out and said it was the hydraulic control unit that was Faulty. Which would be bout 1800 to fix. I noticed that there has been serval complaints about the same thing that has happen to others brakes just going out with no warning and being told it was a master cylinder.Luckly no injuries has happen yet.My car only has 107,449 miles on it.
Brake Booster issue. Vehicle has been checked by car repair shop (Busse Automotive). Golf Mill Ford has told me car is past extended coverage. Vehicle purchased 2/2011 Having booster replaced by Busse Automotive. Ford Mechanics have been on strike and dealers are backed up, as this is my only vehicle I need to have it replaced to drive safely. The car is in the shop now. Busse Automotive said Ford will work with you on this.
Twice now, while driving the brake pedal went all the way to the floor. I had to release pedal and hit them again for the car to stop. Thankfully I did'nt hit anyone. The Ford Edge I drive has all new brakes on it, and this happened before I had the brakes done and after. I check online and found many ford edge owners with the same problem. Its "not" the brake booster, that would be a pedal thats hard to push, I got to believe its a problem with a seal in the master cylinder. I understand Ford is aware of this. Maybe a kick in the pants from the NHTSA will get them to fix this before somebody gets killed. I'm just glad some kid did'nt jump out in front of my car went it happened to me!
The brake booster for my vehicle was starting to decline and make it harder for me to stop my car. When driving my vehicle my brake pedal became very hard to push. While trying to stop it took longer to stop the vehicle from hitting any car in front of me. Problem has been confirmed by servicing dealership. Only been inspected by the folks at the dealership. There were no indications or warnings that the brake booster was going bad. There was an Extended Warranty Coverage issued by Ford in 2014. The campaign was 13N02 My warranty start date was December 2010. The extended coverage was 150,000 miles or 10 yrs from warranty start date. That puts me 8 months past the coverage period, but my vehicle only has 134,000 miles to date. Your help is greatly appreciated. Thank you
Brakes become hard and then soft. Brake has to be depressed to the floor to stop vehicle. Master Cylinder replaced, Brake booster replaced. Problem is not solved. ABS is the next guess. With all the problems with brakes why isn't Ford taking care of this issue?
Brakes got hard and went to the floor..almost crashed because brakes got hard and didn't stop the vehicle. Faulty brake booster..! Ford needs to recall these!
No brake or ABS warning light. Brake pedal fades to floor with no braking until all the way at the floor. Almost rear ended car in front of me at red light. Problem is ABS module. Major safety issue.
I have had a Soft brake pedal issue ever since I purchased the car in 2012. Because of the soft brake pedal the driving experience is awful. I do more coasting driving that actual driving sine I have to make room for the soft pedal to be applied. My heart sinks when I have to abruptly brake when cut off by another driver and the brakes hesitate to react precisely. If it weren't for coasting I'd be in multiple accidents already. Instead I've put up with coasting driving experience which is a really horrible experience for me and the guy in back of me. I have had my brakes bled, pads and rotors changed multiple times to rectify the issue to no avail. I am addressing this issue because research suggests that it is a failed abs Hydraulic Unit and has described my braking situation perfectly. I've even had the situation temporarily fixed after an abs event, but it only last for less than a week then it goes back to being soft. This actually happened only one time. I believe this is a matter of safety and confidence behind the wheel which I have not benefited from since owning the vehicle.
The contact owns a 2011 Ford Edge. The contact stated the check engine warning light was illuminated. The contact stated shortly after the warning light independently turned off. The contact stated on June 16, 2021, while driving 40 mph, another vehicle intercepted his lane and he depressed the brake pedal but it failed to stop the vehicle as the pedal was hard. The contact stated no warning light was illuminated. The contact stated he was able to steer to the right to prevent crashing into the vehicle and his vehicle came to a stop. The contact stated he turned off and on the ignition and started driving to his destination. The contact stated he continued to experience the failure the following day. The contact called the local dealer and was made aware of the failure. The vehicle was not diagnosed or repaired as of yet. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.
A D V E R T I S E M E N T S
- Fort Campbell, KY, USA