really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
43,130 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Edge brakes problems

brakes problem

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2011 Ford Edge Owner Comments (Page 1 of 2)

problem #38

Aug 222016


  • 87,000 miles


Purchased my 2011 Ford Edge in June/July of 2014 for jc lewis Ford in savannah, ga. Turns out there was an "extended warranty" in place because the brake booster's in this car have been failing. I'm not sure why they would have sold me a car without completing a repair or informing me of the possibility of malfunction. About a month ago, I was driving down the interstate at about 65 mph when I was cut off by another vehicle. When I went to tap the brakes to disengage the cruise control, nothing happened! I had to press the brakes about halfway down to get the cruise control to disengage and, even then, it felt like I did not have power brakes.

- Hickory, NC, USA

problem #37

Sep 192016


  • 50,000 miles
The driver side door sensor is bad. The vehicle is unsafe because the sensor remains on all the time even when the door is closed. So if the door is ever open, you would not know because all the sensors are bad so you assume it is just an error message. Also - on this vehicle - the brakes feel spongy at times and are not good, even though having the brakes looked at and they have checked as confirmed sound with new rotors and pads.

- Cuyahoga Falls, OH, USA

problem #36

Aug 242016


  • 81,000 miles
Notification of a brake booster failure. My car is serviced regularly and the brakes werelways stated as normal. I seen an alert on your website about the brake booster and when I talked to Ford the woman stated if you are not having problems Ford will not do anything. I guess you have to get in an accident. She did say I could take it to a Ford dealer and have them look at it which means I bear the cost since it is beyond warranty. Since I contacted Ford the brake booster failed and had to be replaced. I nearly got injured as the vehicle would not stop and kept rolling.. there was 81000 miles on the vehicle. Another problem the vehicle is having is a driver side door ajar warning indication. I had it repaired once at 23156 miles. I now have it again. There has to be a defect in the door mechanism. I hear Ford has a fix as a work around. When the brake booster failed the vehicle was in motion and was very difficult to stop as the pedal would not depress and remained hard and full

- Madison, AL, USA

problem #35

Dec 012015


  • miles


Lights stay on after parking inside and mirror lights. When driving interior lights stay on til a certain speed but doors do not lock and door ajar light stays on. The doors lock and the door light goes off spontaneously. Also brakes feel spongy and pedal feels like it goes to the floor.

- Pineville, LA, USA

problem #34

Aug 082012


  • 30,000 miles
The contact owns a 2011 Ford Edge. The contact stated that the door ajar warning light illuminated even though all the doors were closed. As a result, the contact was unable to lock the doors. The interior dome light remained illuminated and caused the battery to drain. In addition, the contact stated that the brake pedal was depressed, but failed to function. The contact had to pump the brake pedal in order to stop the vehicle. The dealer diagnosed that the brake booster needed to be replaced. The vehicle was repaired per a voluntary recall by the manufacturer; however, the failure recurred. The dealer diagnosed that the door latch and sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures. The failure mileage was 30,000.

- San Leandro, CA, USA

problem #33

Jun 302016


  • 34,027 miles
The contact owns a 2011 Ford Edge. While driving approximately 25 mph and approaching a red light, the brake pedal was depressed to the floorboard and soft. The vehicle was driven very slowly to an independent mechanic who diagnosed that the vacuum brake booster was leaking and the booster assembly needed replacement. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 34,027....updated 09/12/16

- Guy, TX, USA

problem #32

Jun 242016


  • 78,000 miles


I was at a drive thru and had brakes applied and then I heard a hissing noise coming from brakes I let off brakes to move forward and the brakes went hard and to floor causing me to hit the car in front of me. I took my vehicle to dealer after I left and they said it was a brake booster that had been recalled. I have not received a notice or letter that the brakes were recalled. I now have damage to my front bumper.

- Opdyke, IL, USA

problem #31

Jun 242016


  • 51,000 miles
While driving the brake pedal began get hard and not depressing applying enough pressure the the brake pads. The harder you push the better they worked so determined the brake booster had failed. The problem was intermittent at first and then became regular. Called Ford service to find out they had extended the warranty on this part but did not do a recall. This is a dangerous part to have fail intermittently as it could go from needing a 100 feet to stop to 100 yards.

- Amelia, OH, USA

problem #30

Jun 192016


  • 56,000 miles
On occasion, when breaking at slow speeds (like pulling into a parking space) while depressing the brake peddle, the car will accelerate and lurch forward. My foot was nowhere near the accelerator peddle. This happens about once every few weeks.

- Las Vegas, NV, USA

problem #29

Jun 022016


  • 65,000 miles
I own a 2011 Ford Edge. On June 2, 2016, my husband and I were driving on a highway, when we noticed a sudden problem with the car braking performance; unexpectedly, we started hearing a hissing noise coming from the pedal and the car would not stop; the brake pedal was depressed and failed to respond without warning. Fortunately, the road was not congested at the time, and we were able to slow down without causing an accident. Regardless, this could have caused a serious accident; it's a miracle that no one was injured. This is not the first time we have experienced break problems with our Ford Edge. Last year, during October, we noticed the same problem, particularly an excessive effort needed to stop, additional to the hissing noise. Back then, we took the car to an independent private mechanic to get it fixed, where it was diagnosed that the brake booster needed to be replaced, so we spent a significant amount of money for the replacement. I'm certain this is a design or manufacturing flaw. A recall is defined as any widespread vehicular problem that results in a risk for those in the car. Doing online research, I realized that many Ford Edge owners have experienced the same risky situation. Through the Ford website ¿ specifically the field service actions page ¿ I was able to identify that our vehicle was eligible for an ¿extended warranty coverage on brake booster¿. quite honestly, I was horrified! how come Ford never notified me" why disguise this safety issue as an extended warranty when it should have been a recall" this is simply neglectful. I sent Ford's customer service a complaint email, and a representative called me to vaguely explain the extended warranty terms and to apologize for my inconvenience, but refused to respond in writing.

- Carolina, PR, USA

problem #28

Jun 012016


  • 24,800 miles


Brake booster began failing at 24, xxx miles. My wife and our 1 year old son were placed into serious danger. The brake pedal became 'rock hard' and would not engage the brakes. The local Ford dealer diagnosed and repaired this under warranty.

- Apollo, PA, USA

problem #27

May 172016


  • 5 miles
I was driving down a freeway ramp towards a stop light and pressed the brakes. The car didn't slow down. I had to step on the brakes completely applying pressure and the car did not come to a complete stop. There was a hissing noise that I heard from below the inside of my car near brakes. My car provide any warning of malfunction.

- Mountain House, CA, USA

problem #26

Dec 312015


  • 48,000 miles
The contact owns a 2011 Ford Edge. The contact stated that while driving approximately 20 mph, the brake pedal was depressed and failed to respond without warning. The failure recurred numerous times. The vehicle was taken to the dealer where it was diagnosed that the power booster needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 48,000.

- Memphis, TN, USA

problem #25

Dec 032015


  • miles
I had lost my brakes in Sept, 2015. Had new rotors and pads put on, then noticed that they were going to floor with hissing noise, had 2 brand new master cylinders put on, still no change in brakes, then had them replace brake booster the beginning of Dec, 2015. No change in brakes, they still go to floor, I have put a lot of money into dead end repairs. Ford garage wants another $100 diagnostic fee"? for what? I have gotten no answers, no help. I called Ford who stated that they will communicate with the tech. The techs are saying they have never seen this before, and that the booster should of fixed problem. I have not had my vehicle more than I have. Borrowing cars, etc. Any help?? suggestions"

- Derry, PA, USA

problem #24

Dec 152015


  • 48,000 miles
We were trying to stop at a stop sign, and the car wouldn, T stop. The brake peddle got very hard and wouldn't push down. It went back to normal a few seconds later. There are a lot of complaints and Ford has a bulletin on this problem 13N02, this is a serious safety problem luckily there wasn, T another car coming. Why is there no safety recall?

- Durand, MI, USA

problem #23

Jul 282015


  • 57,000 miles
Approaching red light at major intersection. Applying brakes and they are as hard as concrete. Unable to stop! had to apply emergency break and put car in park. No prior warning. It appears to be a break buster/power buster issue. I know two other people with the same 2011 Ford Edge this recently happened too and there is no recall. I almost died. I have a 5 year old son driving in this car. Why is there no recall issued on this?? I am 43 years old and have never experience something like this. I have old cars with 200K miles on them, never had this issue. Are we waiting for enough people to die..

- Medford , NY, USA

problem #22

Jul 212015


  • 50,000 miles
The brake pedal becomes spongy, and the vehicle takes a very long time to stop. Almost rear ended someone and rolled through stop light. Can push brake pedal to the floor and hear high pitched whistle while the pedal slowly recovers. Numerous complaints at carcomplaints. Com about brake booster. Vehicle was serviced at Ford dealer 7/18/2015 and I was advised there are no recalls. Ford needs to advise owners there is a problem, to at least bring the vehicles in to be checked, if not replace the parts.

- Largo, FL, USA

problem #21

May 202015


  • 47,400 miles
While attempting to stop the vehicle a hissing noise begun to come form the brakes as I pushed on the pedal. The car stopped, but the pedal felt spongy and I have to push on it harder than normal to get the car to stop. Have not had an issue where I could not stop, but I am afraid I might lose my brakes eventually.

- Victorville , CA, USA

problem #20

Jun 082015


  • 52,000 miles
The brake pedal became as hard as a rock to press to get the car to stop while driving about 20-30 mph in highway stop and go traffic. Finally when the car stopped it continued to happen until I reached my destination. My air conditioning was running at the time of the incident, when I got back in the car I turned off the air and the issue didn't happen again for another 3 days, again the air was on. Thinking it was due to the air conditioning I really didn't think too much of it and would take it in when I had the time, until it happened without the air on. Now it happens consistently. I have also started to hear a hissing noise every time I step on the breaks. I called Ford they said it could be the brake booster which is covered under extended warranty but they won't know until they run the diagnostic.

- Hayward, CA, USA

problem #19

May 112015


  • 35,282 miles
When pressing on the brakes the pedal felt hard as if the power system had failed and I was trying to brake with the engine off. I had to press extremely hard to get the car to stop before hitting the vehicle in front of me. I searched online and have found this is happening to a lot of Edge owners. I believe this is a safety issue and that the brake boosters should be recalled.

- Ojai, CA, USA

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