CarComplaints.com Notes: A frustrating electrical issue is causing an ever-present “door ajar†warning light for 2011-2013 Ford Edge owners. Even with the doors latched shut, faulty sensors convince the vehicle’s computer they aren’t. With no way to override the system, owners have no choice but to stare at the warning light, listen to the warning chimes when the car is stopped, and deal with interior lights that won’t shut off.
2.9
hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
48,258 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver side front door will close properly, yet the dashboard displays a door ajar signal and chimes to warn the door is not completely closed. This issue will not allow the automatic door lock mechanism to engage, therefore creating a safety concern when the vehicle is in motion. Moreover, when attempting to secure the vehicle with the remote door lock knob, the vehicle will remain unlocked. This issue has been confirmed by countless Ford Edge owners. This is the second time this happens. It was originally done under warranty when the vehicle had less than 36000 miles. It has 69000 miles now.
Rear passenger door ajar sensor - the sensor comes on several times a week even though the rear passenger door is completely closed (no one rides in the back seat so I know it is not being opened manually). This started happening around November 2016. I am not sure if the issue is with the door latch or the sensor itself. When this occurs, the interior lights stay on, which is distracting, especially at night. I am worried that the door may fly open while I am driving. This is a safety hazard. I saw there are tens of thousands of complaints about this issue. It should be recalled so Ford can fix it for free.
Driving in middle lane on highway during rush hour and suddenly lost acceleration. Thankfully I was able to avoid being rear ended and coast to shoulder of highway. After turning the car on anf off a couple of times, the car responded when I pushed accelerator. I was able to drive a 1/10 of a mile to a Lincoln dealer and leave my car there. After googling the issue, I see many people have had this issue with Ford, some have been recalled, some have had warranties extended to fix..(even a class action law suit exists!) but, I received no notification from Ford that this could be an issue. I also discovered that quite a few people say they were in accidents due to this issue.this is extremely dangerous and I narrowly escaped causing a multi car accident!! Ford needs to be forced to fix this issue immediately and to notify all those in danger before someone gets killed!!
The door ajar light stays on even when the doors are closed. This then drains battery and leaves driver stranded. It also keeps the interior lights from shutting down because the system thinks the door is ajar. It doesn't matter if the car is running or not this happens.
Back up camera is only working intermittently and if the camera does work- most of the time the image is upside down. Upon researching this issue online I found that many others are experiencing this issue. Many suggesting resetting the mytouch system to factory settings to reset camera. I did this- it did not work. Brought car to dealer today and was told camera S bad- cost of new camera $790!!! if this is an issue for many people Ford should be assisting with repairs and fixing issue.
- Greenwood Lake, NY, USA
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Yesterday, I reported issue with driver side "door ajar" indicator light not turning off. Took the car to Ford dealer today and was told, upon inspection, that the passenger side "door ajar" switch is also beginning to fail. They wanted over $500 to fix each switch. If both door parts are failing at the same time, this is not a coincidence. I informed them that I researched the issue and found that the nhtsb re-opened investigation into this issue after receiving more than 1500 complaints and they said that they weren't told to issue a recall yet, so the repair is not covered. These parts are obviously defective- why are customers having to pay out of pocket for repairs?? bad enough we suffer the inconvenience of being without cars for repair time. Nhtsb needs to step in and force Ford to issue a recall. Obviously Ford will not do it on their own.
2011 Ford Edge door ajar light remains on even when door is shut tightly. This keeps dome lights on in car and kills the battery. Had to slam car door 20 times tonight when I arrived home to get light to go out. Searched internet and saw that many people are having this issue and that in Oct 2016 NHTSA launched investigation into this after of 1500 complaints! called Ford service they said there no recall on this, so no customer service assistance. Told me to go to dealer and have problem diagnosed. Told to keep receipt because if recalled in future you can be reimbursed. How can they ignore some many complaints?? some internet posts about issue claimed their door opened while driving... this is very scary!
Door ajar light stays on when all doors are completely closed, , & will not let you lock doors.. also runs battery down. Sometimes does not come on until you are moving!!
Driver door ajar light remains on, doors would not lock and overhead lights remained on. Issue was first reported 8/19/2016. The door ajar indicator light would remain on while the car was in motion and parked. The dealer notes indicate: "performed tsb 15-0013A, remove the door latch on one (1) front door and cycle the latch following the service procedure.". light remained off until 12/2016. The door ajar indicator would come on and not go off - both in motion and parked. On 1/13/17 dealer notes: "cause: 23943A trim panel - front door - remove and install (23942/23943) - L. 1 8T4Z*7821813 latch 23942A6R latch assembly - front door - replace (21812/21813/219A64/219A65) - L. I was charged a deductible of $50. I asked about a recall and was told there was none.
I bought this car 2015 in the late winter. From the time I bought it the drivers door sensor would say its ajar. According to the dealer it would be about $1000 to fix. Tonight my auto door unlock doesn't work and neither does the key unlock the door. I'm stranded 30 miles from home. This is totally unacceptable. I will be letting anyone who asks to be extremely cautious about any Ford products.
Eight times within the past 60 days we have been driving our car and with no warning it slows and will not pick up speed until we turn the ignition off and turn it back on a wrench appears in the dashboard, we haven't had any accidents but we are afraid to dive the car on the interstate its just a matter of time before we are in the wrong place at the wrong time and this happens.
The door ajar light stays illuminated permanently whenever either rear door is opened and closed. Because of this, the automatic door locks do not lock automatically and the interior lights stay illuminated. Ford charges over $400 for each door to fix this problem. This should a recall!
Door ajar lights for both driver and passenger side doors stay on even though they are closed. Result is that the dome lights stay on and unable to lock the doors while driving even though they are closed. Has caused a drain on the battery, dealer wants a large sum of money to replace the latch even though it's clearly a sensor only.
Internal water pump went out. No sensor saying its bad. When it occurs the fluid drops in to oil pan, sucks in to engine and destroys the engine in a matter of minutes. Vehicle was in motion, engine light turned on and car died in a minute.
The sensor in my driver side door warns me that my door is "ajar" when all doors are shut. When this warning is on, I am not able to lock any doors in my vehicle (neither in motion nor parked) and I often travel with toddlers. The dome lights are also illuminated so it is almost impossible to see on the road at night.
The latch door ajar sensor is not working properly and cannot recognize when the door is closed. This results in me being unable to lock my door and it leaves the dome lights on until it times out.
The door adjar light stays on constantly has been constant problem since we bought car in 2012. First time was under warranty and local dealership saiid they fixed it. However within weeks of warranty expiring the same problem on same door happened and has been constant since then.
A D V E R T I S E M E N T S
- Chicago, IL, USA