fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
13,341 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Edge windows / windshield problems

windows / windshield problem

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2011 Ford Edge Owner Comments

problem #4

Mar 182012

Edge 6-cyl

  • 42,000 miles


The window cracked from bottom upwards for no apparent reason. Door was not closed hard or "slammed". nothing hit window. Just cracked.

- Kearney, MO, USA

problem #3

Sep 162011


  • 7,000 miles
We have a 2011 Ford Edge limited which someone threw a 3" diameter rock at the driver side glass. It was noted glass was not tempered but had a sound proofing laminate in middle of glass. Produce large quantities of sharp glass splinters throughout cabin and kept window glass intact. My concern is that you could be injured severely by the sharp glass splinters from any of the windows smashing in accident. Lastly, how do you get a person out if trapped under water when laminate is holding glass together. What if you had to rescue someone and had to smash glass, you could potentially injure occupants severely!!!!

- Edmonton, Alberta Canada, MI, USA

problem #2

Jul 192011

Edge 6-cyl

  • 800 miles
On July 19th, 2011 while driving South bound on folly road in charleston, SC I was slowing down towards the intersection w/ fort johnson road. I was traveling approximately 30mph when I heard a very large pop or explosion like sound. After a second or two, I noticed shards of glass falling off the roof over the back window. I pulled over into a lot and found the rear most fixed glass roof panel (of the panoramic vista roof) had completely shattered. The local Ford dealership indicated that Ford will not treat this as a warranty covered item. The vehicle was brand new, bought only 4 days prior to the incident. I have formally submitted a complaint with Ford and am supposed to receive a response in 15 days. I had no choice but to file an insurance claim in the meantime - the vehicle can not be driven and needs to be fixed. This has apparently happened in other panoramic vista roofs from Ford, and just like in this case it happened spontaneously and without any impact from any object.

- Charleston, SC, USA

problem #1

Dec 102010


  • 3,565 miles
Sync/my touch console on 2011 Ford Edge locks up or goes dead. There is no way to activate the windshield defrost without the touch screen. Dealership service department has been unable to unlock screen. This problem has been widely reported on owners website for the 2011 Edges, but Ford does not seem to have a fix for it. It is winter and I need to run defrost.

- Tipton, MO, USA

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