This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
MY 2017 FORD EDGE WITH A 4 CYLINDER 2.0 ECOBOOST ENGINE AND 81,000 MILES NEEDS A NEW ENGINE, AS PER MY LOCAL FORD DEALER. I RECENTLY HAD COOLANT LEAK INTO THE ENGINE THROUGH THE CYLINDERS. ALL PREVENTATIVE MAINTENANCE WORK, INCLUDING OIL CHANGES, HAVE BEEN DONE WHEN REQUIRED. Daytona beach Automall DEALERSHIP TELLS ME THE VEHICLE IS OUT OF WARRANTY AND TOTALLY MY RESPONSIBILITY TO REPLACE THE ENGINE AT A COST OF APPROXIMATELY $5500. THIS PROBLEM EXISTS WITH FORD ECOBOOST ENGINES ALL OVER THE COUNTRY AND FORD HAS BEEN AWARE OF IT FOR YEARS. NO RECALLS HAVE BEEN MADE SINCE MANY OF THESE PROBLEMS OCCUR AFTER THE WARRANTY HAS EXPIRED AND THEN IT'S THE CUSTOMERS RESPONSIBILITY. FORD MOTOR COMPANY IS NOT TAKING RESPONSIBILITY FOR THEIR PRODUCT WHEN THEY HAVE KNOWN FOR SOME TIME THAT THEY HAVE PROBLEMS WITH THE ECOBOOST ENGINE.
The contact owns a 2017 Ford Edge. The contact received a recall notification for NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2017 Ford Edge. Consumer writes in regards to potential leak of front brake hoses. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. The dealer stated the parts were not available to complete the repair.
I received a letter from ford in May that there was a recall on my model ford fusion. I have called my ford dealer 3 times since May and they keep saying they haven't received the parts for this recall. Am I putting my family at risk by driving my vehicle" How much longer can I expect to wait? On may 5th I had front and back rotors replaced because my brakes were making a strange noise when I pressed on them. Is this part of the recall problem? If it is shouldn't I get a refund for the work done" It cost me $667.85 Thank you for your time.
The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The contact took the vehicle to the local dealer and an appointment date was scheduled for July 2, 2021. The contact stated that the recall repair part was however given to another vehicle owner to repair their vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Rincon, GA, USA
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The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that the part for the recall repair was on backorder. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I received a Safety Recall Notice number 20S42/NHTSA Recall 20V-469 in May, 2021. Since then I have been unable to have the problem resolved by Ford Motor Company due to as they say "waiting for parts to be delivered to dealership." Is this acceptable" Where's the urgency due to a safety recall? Can you help" I have contacted the local dealership over 5 times to see when this safety recall can be taken care of. Each time the response is the same. They have no parts and they are on backorder. Required to call back at a later date.First recall notice was received September 2020, Latest recall notice May 2021. Recall has not been completed.
The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
After received a recall notice for 20S42 in May 2021 I have contacted local dealerships weekly and they have continued to tell me that they can't get the parts from Ford. I called Ford today and they tell me that the parts that they originally sent out still have a defect so they are going to be issuing new parts and a NEW recall notice at the end of July. It is ridiculous for it to take this long to resolve something that has been deemed a safety issue. Also, the dealerships do not seem to have this information because all they know is "they can't get the parts". The backorder/issue with parts should have been communicated to the dealerships and vehicle owners.
The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to the recall was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the brake pedal was applied however, was slow to respond. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown. Parts distribution disconnect.
The contact's husband owned a 2017 Ford Edge. The contact had initially received a recall notice for NHTSA Campaign Number: 20V469000(SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); however, the part for the recall repair was unavailable. The contact stated that while her son was driving and had approached a stop sign, the brake pedal failed upon depression and collided with another vehicle. The contact was uncertain if any warning lights illuminated prior to the failure. The airbags deployed upon impact. The contact nor any other individuals involved in the accident were injured. A police report was filed. Due to the failure, the vehicle was towed to an independent mechanic where it had been deemed a total loss. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had been destroyed. The failure mileage was unknown. * (RECALL RELATED INCIDENT)
The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
On May 24, 2021 my brakes failed on my 2017 Ford Edge and it was towed to Baxter Ford in Omaha NE (dealership where I purchased the vehicle). Baxter determined this was due to Safety recall 20S42 / NHTSA recall 20V-469. After repair was made on the front flexible brake lines the car was still not performing correctly and Baxter determined the right rear brake line also needed to replaced. This was not covered under the recall or the warranty. I called my ASE certified mechanic, who has been servicing all of my vehicles for over 10 years, to discuss with them. They told me the front and rear brakes lines are separate from each other, but they have been servicing many Ford vehicles with same rear brake line problem and just had 2 Ford F150's the previous week, one with about the same mileage as my vehicle (61,000). I am diligent with servicing my car for maintenance, oil changes and repair. My vehicle had been in to my mechanic on Feb. 18, 2021 at 57,318 miles and all fluids were also checked and everything was fine. On May 24, 2021 at 61,892 miles my 2 front brake lines and one rear brake all lost their fluid at the same time. Baxter Ford filed a request with Ford to have this covered for repair and it was denied. I contacted Ford to request to have this reviewed and was denied. However, I was told just to hold on to my receipt in case the NHTSA files a recall and would be reimbursed at that time. I have also talked to several other Ford vehicle owners who have experienced the same problem and I think this needs to be reviewed. You can reach me at [XXX] or [XXX] if you have questions or need additional information. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle it was discovered that the brake pedal extended to the floor while depressed and the vehicle would not immediately stop. Upon inspection, it was discovered that brake fluid was leaking from the front passenger-€™s side braking assembly. The vehicle was taken to an independent mechanic who diagnosed that the front passenger-€™s side brake hose had failed. The hose was replaced and the failure was remedied. The manufacturer was notified of the failure. The contact was later informed that the vehicle was included in the NHTSA campaign number 20V469000 (Service Brakes, Service Brakes, Hydraulic). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 15,000.
The contact owns a 2017 Ford Edge. The contact received a notification for NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part for the repair was unavailable. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 Ford Edge. The contact received notification NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. While driving at an undisclosed speed, the brakes warning light was illuminated. The contact placed brake fluid in the vehicle however, the next day while reversing out of the driveway, the brakes locked up. The contact used the parking brake to stop the vehicle. The vehicle was not diagnosed. The contact noticed brake fluid leaking from the front passenger-€™s side of the vehicle. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.
On my 2017 Edge, the brakes "grab" rather than stopping smoothly. This winter, driving on snow covered roads, you couldn't slow up approaching a stop light without the ABS system coming into play. There was no gentle way of stopping the car. Tapping the brakes is like a "panic" stop with a regular vehicle. Ford has replaced the Brake Booster on 2015-2016 models but not 2017. Refer to TSB# SSM-45857.
The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact called a local dealer where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Daytona Beach Fl, FL, USA