This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Edge. The contact stated while driving at approximately 35 mph the brake pedal was depressed traveling to the floor board failing to stop the vehicle, as a result rear ending the vehicle in front causing it to collide with another vehicle. No warning lights were illuminated. No vehicle occupants sustained injuries. The vehicle was not taken to dealer or local mechanic for a diagnostic testing. A police report was filed. The contact mentioned that the vehicle was taken to ravenel Ford (6340 savannah hwy, ravenel, SC 294700) approximately a month ago for brake issues. The vehicle was taken back to the dealer where the brake fluid reservoir was replaced due to the brake warning light illuminating. The manufacturer was not notified of the failure. The approximate failure mileage was 34,000.
Was driving home from work when I realized my brake had decompressed and went all the way to the floorboard. Got home and my husband noticed I had brake fluid all over underneath my vehicle. My left passenger side brake line burst while driving, causing the brake pedal to depress all the way to floor and making the vehicle extremely difficult to stop (by the time I made it home it was hardly stopping at all). Ford would not use my warranty to replace they said I hit something. On (12/20/2019) driving home from work this time the front passenger brake line seems to have burst. (again while applying the brake this time at a stop light on a city street) and again causing the pedal to go all the way to the floor and making the car extremely difficult to stop. This is a hazardous situation and very concerning that it has occurred to with my brake lines twice within the past year, and all while the car was only 3 years old and had only 45,000 miles. This is a problem I believe Ford needs to address, from what I have gathered online this is an issue quite a few others have faced.
Hi I am the owner of a 2017 Ford Edge fwd last week on the 1may 2019 while driving on highway 400 in woodbridge Ontario exiting the ramp to langstaff rd I applied the brakes but the brakes failed to stop I applied the emergency brakes and drove about a mile to my home address while the vehicle was parked in the driveway I noticed some oil under neath the car engine the next day I towed the vehicle to the Ford dealer in woodbridge and after is was examined by them I was advised that both front brake flex house were broken leaking oil. I was told that the parts were back order and the dealer had the car and the repairs under the warranty while the vehicle was at dealer I was told that I needed back brakes also. I declined the service today the 10 May 2019 I had the rear brakes replaced by my own mechanic and while he was a xemining the brake lines he noticed the rear left side had an air build an air bible in the line, which he stated that the brakes will fail soon because the brake line is rubber I called the dealer and told them about the problem and I was advised that this is not a warranty defect I need to wait till the brake lines burst completely for them to replace it I told them this is a safety issued and was told to bring it in next Thursday the the 16 May 2019 for them to look at it I am puzzled by this system that the warranty or the dealer play with people life's with safety my invoice from the front brakes repair is [xxx] repaired at pine tree Ford Lincoln in woodbridge ont 4167984777 thank you in advance (xxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Living in Colorado it get very cold at times. A gap at the front Edge of the rear wheel well opening allows melted snow or ice to get into the area and under the rear doors. The liquid re-freezes and seals the door shut. It can not be opened. Putting heat lamps near the two areas (both sides) took over an hour to thaw the ice and allow the door(s) to open. #2 brakes squeak when backing up - reported to dealer several time and brakes were checked - worst again in cool weather. I may not seem like a big deal to have the rear doors freeze shut but it is potentially very serious if the vehicle had to be exited in a hurry in an emergency.
I was driving and I stepped on the brakes to turn the corner, and they made an air releasing noise and did not slow me down, they went completely out! I have brand new brakes. I took it to the repair shop and it was the brake booster system. Thank god this happened in a parking lot and not on the street!
After completing a turn and accelerating to merge into traffic, the vehicle suddenly slammed on its brakes and cut off the accelerator pedal. Every time I tried to accelerate, it would slam violently on the brakes again. As this was happening, all driver assistance warning icons were intermittently flashing on the instrument panel I coasted to the side of the road, engaged park, shut off the vehicle and restarted and it was working fine. I had the dealership look at it and they claimed it was a loose electrical connection that caused it. A few months later, the same thing happened again. This is extremely disconcerting, and in my opinion extremely dangerous. Thankfully in either incident my toddler son was not in the vehicle.
NHTSA should investigate the potential for sudden failure of the brake pedal bracket mounted on the engine compartment bulkhead on Ford vehicles that utilize the cj5Z-7825557-ab moulding. This bracket failed on my 2017 Ford Edge that was two weeks old and had 500 miles on the odometer. Copies of the expert mechanics' report and the report from the metallurgist, who was hired to conduct an analysis and the failure mode of the brake bracket removed from my vehicle after the accident, are attached to this complaint. During the metallurgical study a brand new brake bracket was analyzed and was found to have similar cracks. When the brake bracket fractured and failed, the brake pedal went down to the floor and I lost the ability to decelerate the vehicle. None of the brake system warning lights came on. The key-less ignition would have been dangerous to use because it would have switched off the electrical circuits to the air bags. My full attention was focused on steering the vehicle while attempting to cross multiple lanes of traffic and get onto the entrance ramp to reduce speed. See the attached police report for a summary of the accident. A Ford engineering representative has been active in the investigation since April and failed to include other Ford and supplier personnel in the joint review of the defective part or suggested any additional testing. When I started contacting Ford in October, suddenly they insisted that I had to give them the defective part, so they could conduct their own testing and review. I refused to hand over the part and offered joint reviews and testing. Ford refused my offer and basically said to take them to court. Contrary to what Ford may claim, the damaged vehicle and defective part are still owned by me, but being held by my insurance company since testing.
The contact owns a 2017 Ford Edge. While the contact's daughter was reversing out of the driveway, the brake pedal was depressed, but failed to operate. Additionally, the steering seized and the vehicle started to vibrate abnormally. While the vehicle was still in motion, the contact's daughter jumped out of the vehicle and suffered a concussion, bruises, headaches, back aches, and contusions that required medical attention. A police report was filed. The contact stated that the opened door also caused damage to the neighbor's vehicle. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was contacted or notified of the failure. The approximate failure mileage was 300.
A D V E R T I S E M E N T S
- Charleston, SC, USA