This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 40-45 MPH, the RPMs suddenly began to increase, with white cloud of smoke coming from the rear of the vehicle. The contact pulled over and parked and turned off the vehicle. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the head gasket had failed to seal and secure the coolant, causing a coolant leak into the engine. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and referred them to Ford. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was 89,918.
I was driving on a country road and had my cruise control set to 55. My car braked hard and de-accelerated to about 40 and then increased the speed without hitting the resume button. My 89 year old mother was my passenger in the car with me and both of us were jolted when the seat belts locked up. We both gasped as we were startled by this action. There were no animals, vehicles or blowing debris across the path of my car. No messages appeared on my dash. I have not reported this to my Ford dealer and the car is available to be checked. This was a one time event. If a police officer had been behind me I would have received a ticket for brake checking.
While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip -€" approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand.
- San Diego, CA, USA
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Found 2 pea sized, spots of something on garage floor over 2 months period of time. Car had seemed to OK with exception of occasional delay in shifting gears. Returning from long drive home, car started jerking and studdering upon acceleration as merging onto highway. This happened several times throughout drive home. Could have been easily rear ended on busy highway, we were very nervous. The system light went on only during the intense jerking, when car was turned off, system light never turned back on when restarted. Vehicle Health report, did not detect any issues. Brought into dealership, they had 5 weeks total, was told needed new transmission and front brakes. They said -€œluck of the draw-€ was the cause of the transmission problem. $4800 Upon pickup of Edge, studdering noted in brakes. Returned car, another $500, they said rear brakes now needed. This was all after after a $1900 electrical fix. Total spent for this 2019 Edge has been $8000 plus for repair. Not right.
While out driving my 2019 Ford Edge I began experiencing difficulty with steering. I started heading home when I tried to stop the brakes were not working. I had to use the emergency brake to stop. When I tried to turn the steering wheel it would not turn. I managed to get it parked with great difficulty. I had several warnings that flashed on the dash. I had it flat bedded to seabreeze Ford. I am currently waiting to hear from them regarding what repairs are need. This was a terrified experience to be in control of my vehicle. I just wanted to warn everyone that this could be a potential issue with the 2019 for Edge.
2019 Ford Edge St randomly slammed on the brakes and abruptly stopped the vehicle. Strangely and at the same time the tachometer red lined at 6500 RPM, although the engine did not rev up! this is the 5th time the car has randomly stopped going less than 10 mph downhill.
At less than 10 mph going down a hill, the vehicle abruptly applied the brakes bringing the SUV to an immediate hard stop. There was no apparent reason for the braking as the road ahead was completely clear. This is the fourth time this has happened, twice with me and twice when my wife was driving!
On three separate occasions at less than 10 mph, the vehicle randomly applied the brakes bringing the SUV to an immediate hard stop. There was no apparent reason for the braking as the road ahead was completely clear.
A D V E R T I S E M E N T S
- Dayton, VA, USA