This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power steering module. There was a recall on this vehicle for the power steering. We had the recall performed in Nov 2014. The power steering module went out on February 1, 2016. Although it was not exactly the same thing, it seems related and I would like to know if the recall should have been broader to include this issue as well. The vehicle was stationary when it first began. My daughter had to drive it to the nearest mechanic. When he diagnosed the code, he said it was unsafe for her to continue driving.
Daughter is driving my 2008 Ford Escape and was driving home from work when the steering wheel began shaking violently which required her to bring the vehicle to a stop. This required great difficulty due to the loss of power steering and almost resulted in an accident. The Escape was taken to a mechanic which gave her material on the power steering module recall. She contacted Ford and they informed her that the VIN number had been excluded from the recall even though the failure was for the exact reason the recall was initiated.
On 4/29/15 at 74,422 miles I had recall 14S05 completed on my 2008 Ford Escape. They performed a software update and told me this would take care of any future problems. On 1/29/16 around 85,000 miles my husbands was driving home from work on the highway and the power steering went out and almost caused him to lose control of the vehicle. The power assist fault warning displayed on the dash. Now Ford is refusing to pay to fix my car stating the recall is only warrantied for 30 days. They state I need a new torque sensor which is a part that was replaced in some vehicles under this recall. The defective part should of never been left in my car back in April of 2015.
The contact owns a 2008 Ford Escape. The contact stated that while making a turn at an unknown speed, the steering wheel became difficult to maneuver and began to vibrate violently causing the vehicle to swerve out of control. The vehicle was taken to an independent mechanic where it was diagnosed that the steering shaft and the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the vehicle was not included in NHTSA campaign number 14V284000 (steering). The failure mileage was 108,000.
The contact owns a 2008 Ford Escape. While driving approximately 30 mph, the steering wheel began to violently shake. The contact made several attempts to turn off and restart the vehicle, but the failure recurred. The contact took the vehicle to the dealer where it was diagnosed that it would not be repaired because the VIN was excluded from NHTSA campaign number: 14V284000 (steering). The manufacturer was not made aware of the failure. The approximate failure mileage was 154,000.
- Fort Scott, KS, USA
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The contact owns a 2008 Ford Escape. The contact stated that after having the U-joint located at the bottom of steering column replaced, the technician informed that the power steering control module failed. As a result, the steering column needed to be replaced. The contact mentioned that three months prior, the vehicle was taken to the dealer to be inspected under NHTSA campaign number: 14V284000 (steering). However, the technician explained that the vehicle was functioning up to specifications and there was no need for repairs at the time. The manufacturer was made aware of the failure, who refused to provide any assistance since the statue of limitation had surpassed. The vehicle was repaired. The failure mileage was 203,077.
In 2012 the steering torque sensor went out and caused the eps to continually fail. We had the parts replaced with factory parts in 2014 by an independent mechanic for $500. In December 2015 the steering wheel began shaking erratically again, indicating torque sensor failure. We had previously received a recall notice from Ford telling us to take our 2008 Ford Escape to the nearest dealership. On January 19, 2016 the Escape was dropped off at town and country Ford in madison, tn. We picked the Escape back up on January 21, 2016. The steering wheel still shook erratically. When asked why the mechanic didn't repair the torque sensor, they indicated it wasn't part of the recall because they're only required to repair based off of vag codes or fault codes. The technician stated that the "dash was lit up like christmas" and he didn't have time to pull all of the fault codes. We left mutliple messages for the service deparment manager and received no response. I contacted the Ford customer service number as directed in the NHTSA recall notice and explained as above. Ford customer service directed me to take the car to a different Ford service center and stated they could not enforce the repairs under the recall as dealerships are privately owned. We have video footage of the steering wheel shaking after the service dates as noted in this complaint.
Every time I drive on the highway at 75mph the steering wheel would start to shake. Then for the past 2 weeks even when the vehicle was on a stop light the steering wheel would shake. Two days ago as I shifted the vehicle to drive the steering wheel became super hard to move. I turned off the vehicle and once I turned it on the steering wheel felt fine again. This morning as I shifted the gear to drive the steering wheel was hard and unmoveable. I was unable to drive my vehicle.
My steering went out after I had stopped the car and turned it off. I had got back in the car 30 minutes later put the car in reverse and the steering was gone. I called the dealership that I had purchased it from because I had seen on some service papers from them that stated a recall on the Ford Escape was in place #14S05. He told me that there was not a recall on my particular vehicle. My mileage is 101,500. This is the same dealership that I had taken my car to have them look at my ignition switch because it was giving me problems and was told that it didnt give them a problem. 2 months later switch is almost gone completely, I took it in again and they said it needed to be replaced and that sorry your extended warranty had run out you will have to pay for this.
The contact owns a 2008 Ford Escape. After turning the ignition key in the on position, the power steering failed. The contact took the vehicle to the dealer where it was diagnosed that the torque sensor failed. The dealer stated that the torque converter and the steering column needed to be replaced. The power torque sensor was replaced. The contact stated the steering column parts were being ordered. The vehicle was not repaired. The manufacturer was made aware of the failure and directed the contact to NHTSA. The approximate failure mileage was 100,000.
The steering started going out after a few miles. After shutting off the vehicle, it would be fine for awhile. Took it to the dealer and found that there had been a recall and the work had been performed in August, 2014. The dealer contacted Ford recall special services and was denied coverage. We also contacted Ford and were denied. The vehicle belongs to a 72 year old widow who has followed every maintenance schedule. She is unable to steer it when it goes out and unable to afford a $900 repair.
The contact owns a 2008 Ford Escape. While driving 65 mph, the steering failed. The contact stated that the steering wheel required extra effort to turn. The vehicle was not diagnosed. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 14V284000 (steering); however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 101,000.
My wife had the power steering stop working, in her vehicle, while driving home on city streets. Upon shutting off and restarting the vehicle the power steering started working again. We took the vehicle to in for service as we want a reliable, safe vehicle. They couldn't find any problems and applied a software update per recall 14S05. Drove home with no problems. The following morning the steering wheel started shaking/vibrating/turning on its own while the vehicle was still in park. Drove the vehicle for the next couple of days problem did not get better. Called the service center back 3 days after original service, when the software update was applied to schedule new appointment. The followup appointment was 4 days later or one week after the original service date. Six days after software update the power steering stopped working while driving home, on a highway, without any warning. Took the vehicle back in the following morning (1 week from original service date) for service. This time the service center found a problem and said that it was the gear and this wasn't covered under the recall. It could just be the timing but it appears that the software update caused problems (steering wheel vibration) that we didn't have with the vehicle prior update, or that they couldn't find any problems when the have a known issue. Also disappointed that given the known issue (recall 14S05) that Ford feels a software update is a "fix" for a steering failure, a potential serious safety issue.
The contact owns a 2008 Ford Escape. While driving at various speeds, the power steering seized without warning. The vehicle was serviced under NHTSA campaign number: 14V284000 (steering), but the remedy failed to repair the vehicle. The contact stated that the power steering control module (pscm) was never replaced; however, the software was updated. The contact mentioned that the power steering seized after the recall repair. The manufacturer was made aware of the failure. The failure mileage was 108,000.
I have a 2008 Ford Escape that had a recall on it. After I took it in to the local Ford dealership, my car started having problems relating to the recall. After taking it to two different Ford companies and proving that the recall fix did not work and is causing problems, Ford refuses to authorize the other repairs that is covered under the recall, because one repair shop did the initial update. Now my car is having major problems, and I cannot afford to fix it. It is a safety issue. I have talked to 5 different people about the issue at Ford but they keep saying that the case number I provide the dealership should take care of it however it does not. Im a single mother of 3 with low income and if my cars power steering goes out at a crucial time I could potentially cause a serious accident.
The contact owns a 2008 Ford Escape. The contact stated that while driving at various speeds, the steering wheel seized without warning. The vehicle was taken to the dealer where it was acknowledged that the failure was related to a recall however, the dealer refused to repair the vehicle because they were informed by the manufacturer that the recall had expired and the contact exceeded the time limit for the repair. The vehicle was repaired under NHTSA campaign number: 14V284000 (steering) but the remedy failed to repair the vehicle. The manufacturer was not made aware of the failure. The failure mileage was 133,000. The VIN was not available.
A D V E R T I S E M E N T S
- Harker Heights, TX, USA