This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Ford Escape. The contact stated that the power steering failed. The dealer was not contacted. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not diagnosed or repaired. The failure mileage was 196,000.
Power steer assist disabled even after Ford recall was supposed to fix. Causing very dangerous driving with the owner not having ability to steer vehicle loss of power steering. Recall on the steering issue only a band-aid does not truly fix issue. Wife driving home in vehicle power steering stops working with kids in car driving on city streets, she was also unable to steer vehicle due to the lack of power steering very hard to turn the wheel. Needed to meet wife to get car so I could drive it back still very difficult for myself and I am a strong person.
The contact owns a 2010 Ford Escape. While driving 25 mph, the steering wheel became difficult to turn. After not driving the vehicle for two days, the vehicle operated as designed. There were no warning indicators illuminated. The vehicle was taken to matthews Ford Lincoln (610 E perkins ave, sandusky, oh 44870, (877) 395-3736) where it was diagnosed that the system needed to be reset. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was 195,000.
Drove to school everything okay, came out after practice and 2010 Ford Escape would not turn when pulling out of parking spot. The wheel would click each time you turned a quarter of a turn right or left. After receiving assistance, learned the vehicle would turn but it was extremely difficult and no power steering. Took to sparks autorepair (1665 scherer pkwy, St charles, mo 63303) they diagnosed a steering column computer failure. This vehicle could lock up the steering at any time while driving. As a vehicle owner, I am forced to fix it. From what I have read, seems like there has been more than just myself experiencing this issue and it seems like on particular vins there was a recall. Reporting the issue of a serious steering issue is pretty important. This isn't a simple fix. Be safe 2010 Escape owner/operators. We were lucky no one was hurt.
- Saint Charles, MO, USA
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The contact owns a 2010 Ford Escape. The contact stated that the electric power steering failed and the power steering warning indicator illuminated. The contact had to apply force to the steering wheel to turn in either direction. The steering wheel vibrated aggressively. Bob poynter Ford, Inc (526 S jackson park dr, seymour, in 47274, (812) 522-2040) diagnosed that the torque converter switch needed to be replaced. The vehicle was repaired. The manufacturer and dealer indicated that the vehicle was excluded from NHTSA campaign number: 14V284000 (steering). The failure mileage was not available.
I was driving on the city street and I went to turn and almost did not make the turn because my electric power steering went out. I had no warning or no lights on the dash that came on to tell me. It was very scary. When I googled the issue, I came across a lot of other people complaining and going through the same deal.
The contact owns a 2010 Ford Escape. While driving 30 mph, the steering wheel seized, which made it difficult to control the vehicle. Also, the power steering assist warning indicator illuminated. The contact had a recall repaired regarding the electric power assist on June 11, 2015 at varsity Ford (3480 jackson ave, ann arbor, mi 48103, (734) 996-2300), but the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 79,057.
Message saying "power steering assist fault" then lost all power steering. Started car up to drive, message came on message center, went to move vehicle, then had no power steering and went straight out into road. Needs to be covered under the recall, since it is exactly what the recall is.
Vehicle steering first failed while driving at 45 mph. A power on/off restart of the vehicle restored power sterring once. 4 days later, steering failed as the vehicle was powered on with a "power steering failure" (or similar) message on the center dash. This behavior is extremely similar to the behavior that recall 14S05 was supposed to fix, but the Ford and the dealer is claiming the software update done in 2014 was sufficient and won't honor additional repairs. I strongly think NHTSA and Ford need to do an additional recall.
The flange electrical key switch is faulty causing th car to not start the key will not turn, the dealership told me this is a common problem as well as some other Escape owners I have talked with. This is an ongoing problem that is getting worse
The contact owns a 2010 Ford Escape. While driving 35 mph, the contact heard an abnormal clicking noise and the steering wheel seized. There were no warning indicators illuminated. The vehicle was taken to star Ford Lincoln (1101 S brand blvd, glendale, ca 91204, (818) 956-0977) where it was diagnosed that the steering needed to be repaired. The vehicle was not repaired because the part was not available. The manufacturer was not contacted. The failure mileage was 111,000.
The electronic power steering assist failed while driving and resulted in extreme difficult driving and danger. I called Ford and spent over $400 having dealerships look at it and give me $2,000 estimates and saying it wasn't covered under the recall it should have been. I spoke with corporate Ford at a point who stated the recall was already completed in 2014, however, the same problem persists and creates a strong danger to drive. The have repeatedly refused to honor the recall that they themselves claim was fixed, and I'm left with a faulty and dangerous vehicle on the road with no choice but to keep driving it to get to work. Why won't they honor their recall? it is obviously the exact problem they claim to have fixed.
I was driving home mid day turning on to the main street when my power steering went out. It is a tight turn and lucky I had a hold of my steering wheel because it took everything I had to keep the car in the correct direction and not hit the pillar for a restaurant on this street corner. As this happened I did hear an alert going off in my car after the situation was under control I noticed my dash had a warning on it saying power steering failure. My thought was how stupid is that I already know this steering is out. I called the Ford dealership I have taken my car to in the past and they informed me that there were no recalls on the steering, but before I had called them I did some research and found that my car did indeed have a past recall from 2014 for this steering problem. While on the phone w the dealership I informed them of this recall and they informed that this recall was repaired on my car in October 2014 with a software update. According to what I understand this software was just to install a warning chime & the dash warning. I want to know how this software fixes this dangerous problem. I could've been in a bad accident if was a weaker person. I can not afford to have this problem fixed at a Ford dealership so I will be having this fixed at local shop at a cost to me of approximately $1,000. Ford should be required to repair this dangerous mechanical issue or reimburse customers who already had this repaired. Why wasn't Ford required in the 1st recall to do this repair correctly. I beg you before there are more injuries or even deaths to recall this again and require Ford to fix this issue. I did file a complaint with Ford motor where it seemed they could've cared less. I do not have an invoice as of today only received an estimate at this time for repairs. As soon as these repairs are complete I will save a copy for future reference.
The contact owns a 2010 Ford Escape. While driving at unknown speeds, the steering wheel was difficult to turn left and right and the power assist fault message was displayed. The vehicle was taken to lafayette Ford Lincoln (5202 raeford rd, fayetteville, nc 28304, (910) 424-0281) where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired due to the part being backordered. The manufacturer was contacted and provided case number: Cas 16640104. The contact was referred to NHTSA. The failure mileage was approximately 82,000.
The contact owns a 2010 Ford Escape. While driving 20 mph, the power steering intermittently operated without warning. The vehicle was taken to advantage Ford of stuart (located at 4000 SE federal hwy, stuart, fl 34997, (772) 287-0955) where it was diagnosed that the torque sensor or steering column may need to be repaired. The vehicle was not repaired. The contact stated that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 115,000. Vehicle was repaired on Dec. 17,2018.
A D V E R T I S E M E N T S
- Bogalusa, LA, USA