really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
45,247 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Escape accessories - exterior problems

accessories - exterior problem

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2011 Ford Escape Owner Comments

problem #17

Jan 132017


  • 75,000 miles


Our car was parked in our driveway, temperature around 30. I grabbed something out of the back of the car and when I shut the liftgate, the glass instantly shattered, throwing glass several feet in each direction. The glass had not been previously scratched, cracked, or damaged in any way.

- Eaton, OH, USA

problem #16

Feb 152016


  • 119,000 miles
The back glass exploded spontaneously. Luckily no one was with in a few feet. We found glass fragments in the back seat, cargo area, all over the drive way, and in a semi-circle several feet around the rear of the vehicle. It was just parked in my driveway and had not been driven or entered since the night before.

- Effingham, IL, USA

problem #15

Jun 042014


  • 52,420 miles
A/C pump cycles on and off but no A/C in summer. In winter -the defroster cuts out which I believe is a overheating resister thus not cycling the A/C. also switch is inop for fan on positions 1 and 2. I believe the system " malfunction" is a fire/ safety issue and needs a safety campaign because of all weather hazards such as fog, excessive summer temps, and freezing temps with condensation. Thanks

- Kenosha, WI, USA

problem #14

Jul 302015


  • 119,453 miles


Sun roof shattered while in hot sun, later blew out onto the highway

- Vancouver, WA, USA

problem #13

Mar 262015


  • miles
The contact owns a 2011 Ford Escape. The contact stated that the vehicle failed to start after the key was inserted into the ignition switch. In addition, the contact mentioned that the passenger side wiper became inoperable. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failures. The failure mileage was unknown.

- Jackson, MS, USA

problem #12

Mar 152015


  • 37,000 miles
The rear tailgate window exploded while car was parked in the garage with the garage door closed. Happened Sunday at 6:45 pm with an outdoor temperature of 45 degrees Fahrenheit. Car had been in the garage all weekend, since Friday early afternoon. No outside influence caused the breakage to happen. Glass filled the back of the car and the entire back of the garage. Falls right in line with NHTSA action number : PE11016.

- Bethel Park, PA, USA

problem #11

Feb 042015

Escape 4-cyl

  • 91,840 miles


Rear window shattered while parked and rear window defroster working.

- Wausau, WI, USA

problem #10

Nov 072014


  • 18,000 miles
I have a 2011 Ford Escape with around 18000 miles. The lift gate glass exploded when I shut the door. The vehicle was not moving. Glass for spread inside and outside of the vehicle.

- Harleysville, PA, USA

problem #9

Feb 022013


  • 6,361 miles
The contact owns a 2011 Ford Escape. The contact stated that while driving in sleet and snow at 40 mph, the contact attempted to use the windshield wiper fluid and nothing would come out. The contact could not see through the windshield which almost resulted in a crash. The vehicle was taken to a dealer. The technician diagnosed that the driver's side spray nozzle was clogged with debris. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 6,361.

- Fairview , PA, USA

problem #8

Dec 022010


  • 699 miles
The contact owns a 2011 Ford Escape. The contact attempted to close the tailgate and the entire back windshield shattered. The vehicle was taken to a dealer. The technician stated that the temperatures were lower than normal causing the failure. The vehicle was repaired. The VIN was unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 699.

- Fairview, PA, USA

problem #7

Jan 262014


  • 48,000 miles


The contact owns a 2011 Ford Escape. The contact stated while at a red light the tailgate window exploded. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing nor was it repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 48,000.

- Newark, DE, USA

problem #6

Jan 032014


  • 13,728 miles
Drove car to work, parked in the outside lot at approximately 6:30 a.M. received a call about 2 hours later by security that my "window shattered". thinking something hit the window, I went down to see the damage. The security officer who was in a booth several cars away from mine said he heard a very loud pop, when he went to investigate he noticed my back hatch window just shattered. It was suggested that maybe if was from the cold, it was cold that morning, but it has been colder before and I did not use the rear defrost that morning. While doing some investigating myself, it seems that Ford has had issues with the 2010/2011 hatch windows shattering for no apparent reason.

- Parma Heights, OH, USA

problem #5

Dec 122013


  • 54,000 miles
The contact owns a 2011 Ford Escape. The contact stated that the rear window suddenly became shattered. The vehicle was taken to the dealer where the failure could not be diagnosed. The vehicle was being repaired. The manufacturer was contacted about the failure. The failure mileage was 54,000.

- Dauphin, PA, USA

problem #4

Dec 072013


  • 37,000 miles
The contact owns a 2011 Ford Escape. The contact stated that the liftgate window was found to be shattered. The vehicle was taken to the dealer for inspection where they stated that they could not diagnose the cause of failure. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 37,000. The VIN was unavailable.

- 202-578-7868, VA, USA

problem #3

Apr 152013

Escape 6-cyl

  • 32,400 miles
Time of incident: 7:45am, driving 40mph, approx. Outside temp: 70 degrees, conditions: Dry 40 minutes into drive time on smooth pavement, heard loud explosion outside of vehicle on passenger side front door. The passenger side mirror glass literally exploded off the mirror motor and impacted the passenger side window with such force that it left an outline of the mirror along with putting gashes in the window, a gash in the rubber molding and a white powder residue, and then projected approx 6 feet away from the vehicle. I went back to locate and retrieve the mirror glass so I could bring it to the attention of my dealership. I am absolutely positive there was no object that hit the mirror glass. The separation of mirror glass from the motor was clean. No remnants of mirror glass on motor assembly or within the mirror housing itself. The mirror housing has no damage to the outside or inside. My vehicle also has no damage other than at the point of impact on passenger window - all confirmed by my dealership. Dealership submitted pics w/description to Ford company. Ford company responded with "unwarranted" stating an object hit the mirror per the green arrow pointing to the place of impact on the picture. Clearly Ford company is incorrect and outlandishly so. The alleged point of impact is an area no more than 3/16 inch. The placement of the impact is such that it would have projected the mirror glass in a different direction. The speed of the alleged object would also have to be considered. The truth is, there was no phantom object. Ford company further reviewing and will contact me this week.

- Wesley Chapel, FL, USA

problem #2

Feb 042013


  • 39,800 miles
Closing rear lift gate after the car remained stationary overnight, the window shattered onto the ground and into the trunk. Low temperature from the night before was 19 deg F. subsequent clean-up efforts revealed scratches to car body and resulted in personal injury (lacerations). Ford would not cover the repair cost based on vehicle mileage, despite explicit reference to PE 11-016 and to Ford technical services bulletin 10-22-10.

- Cincinnati, OH, USA

problem #1

Jan 062013

Escape 4-cyl

  • 24,500 miles
After unloading items from rear cargo area, tailgate was closed, and the rear tailgate window exploded in my face spontaneously. It seemed as if the reciprocating arms perhaps did not collapse completely and went through the window. An individual who assisted in cleaning up the debris was cut by the glass.

- Buffalo, NY, USA

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