really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
20,963 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Escape body / paint problems

body / paint problem

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2011 Ford Escape Owner Comments

problem #5

Oct 012015


  • 29,000 miles


The contact owns a 2011 Ford Escape. The contact stated that when the fobik key was depressed to unlock the doors, the lift gate failed to unlock. The contact attempted to unlock the lift gate manually but the attempt failed. The failure recurred numerous times. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 29,000.

- Denver, CO, USA

problem #4

Jan 102014


  • miles
The rear hatch will not open. First it started off with sometimes opening and then not opening. Then as long as the vehicle was running, it would open. Now it won't open at all. When I push on the button to open the door, I can hear it doing something, but the hatch remains locked.

- Clearfield, PA, USA

problem #3

Feb 182014

Escape 4WD 6-cyl

  • 36,000 miles
The contact owns a 2011 Ford Escape. The contact noticed that the rear lift gate window shattered. The vehicle was taken for repairs. The manufacturer was notified of the incident. The approximate failure mileage was 36,000. Updated 03/20/14 updated 03/20/2014

- Peterborough, NH, USA

problem #2

Feb 042013


  • 39,800 miles
Closing rear lift gate after the car remained stationary overnight, the window shattered onto the ground and into the trunk. Low temperature from the night before was 19 deg F. subsequent clean-up efforts revealed scratches to car body and resulted in personal injury (lacerations). Ford would not cover the repair cost based on vehicle mileage, despite explicit reference to PE 11-016 and to Ford technical services bulletin 10-22-10.

- Cincinnati, OH, USA

problem #1

Nov 212011

Escape 4WD 6-cyl

  • 17 miles
While closing the rear hatch, the glass/hatch exploded into and outside of the car hitting my daughter in the face. There was not unusual tension or binding while closing the rear glass hatch. Did not require additional effort to close it. The vehicle was in park, the engine was off, temperature outside approx 50 degrees. Vehicle was warm as it had been previously driven updated 11/28/11

- Methuen, MA, USA

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