The contact owns a 2011 Ford Escape. The contact stated that when the fobik key was depressed to unlock the doors, the lift gate failed to unlock. The contact attempted to unlock the lift gate manually but the attempt failed. The failure recurred numerous times. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 29,000.

- Denver, CO, USA

The rear hatch will not open. First it started off with sometimes opening and then not opening. Then as long as the vehicle was running, it would open. Now it won't open at all. When I push on the button to open the door, I can hear it doing something, but the hatch remains locked.

- Clearfield, PA, USA

The contact owns a 2011 Ford Escape. The contact noticed that the rear lift gate window shattered. The vehicle was taken for repairs. The manufacturer was notified of the incident. The approximate failure mileage was 36,000. Updated 03/20/14 updated 03/20/2014

- Peterborough, NH, USA

Closing rear lift gate after the car remained stationary overnight, the window shattered onto the ground and into the trunk. Low temperature from the night before was 19 deg F. subsequent clean-up efforts revealed scratches to car body and resulted in personal injury (lacerations). Ford would not cover the repair cost based on vehicle mileage, despite explicit reference to PE 11-016 and to Ford technical services bulletin 10-22-10.

- Cincinnati, OH, USA

While closing the rear hatch, the glass/hatch exploded into and outside of the car hitting my daughter in the face. There was not unusual tension or binding while closing the rear glass hatch. Did not require additional effort to close it. The vehicle was in park, the engine was off, temperature outside approx 50 degrees. Vehicle was warm as it had been previously driven updated 11/28/11

- Methuen, MA, USA