really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
48,102 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Escape body / paint problems

body / paint problem

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2011 Ford Escape Owner Comments

problem #13

Nov 172016


  • 49,000 miles


Driving a 2011 Ford Escape, and while waiting at a stop light heading South at a major intersection, upon the light turning green, I proceeded to enter the intersection at approx. 10 mph. Next thing I know, I am T-boning a car that ran the red light entering the intersection from the East at 40 miles and hour. I was unable to see her approach because of a large truck on my left that was turning left to go East. The impact spun the car that ran the red light around 180 degress then hit a third car and stopped. There were no injuries amongst any of the parties involved in the accident. My concern is that my airbags did not deploy. The total front of my car was smashed in and the bumper just about torn off. Damage incurred by my car made it a total loss. Driverwho ran the red light was ticketed by the police. Looking at the damage to the front end of my car, the airbags should have gone off.

- Lockport, NY, USA

problem #12

Sep 022016


  • 138,000 miles
Vehicle was parked. Owner opened the rear window. On latch release (and window upswing) the left side of the window shot out and fell from the car -- window was being held onto the car only by the glass lift supports. The window liftgate hinges had deteriorated/broken apart from the anchor bolt on the window. Approximately 3-5 months previously, owner noticed that a white substance had stained the rear window just below both liftgate hinges.

- Northfield, MN, USA

problem #11

Dec 072015


  • 48,000 miles
My 2011 Ford Escape rear liftgate latch won't open- caused by premature failure of an electrical actuator that unlatches (open) the lift-gate. The vehicle's liftgate only unlatches electrically (button switch operated). There is no way to open the liftgate manually if the actuator fails or in the event of vehicle's electric power failure. Defective design, quality control/reliability issue as well as safety concern. There are apparently tens of thousands owners of 2008 to 2012 Ford Escape with the exact same problem as demonstrated by the following you tube link (over 69,000 views to date and growing): Https://www.youtube.com/watch?V=bkxggqyxxo4

- San Jose, CA, USA

problem #10

Jul 302015


  • 119,453 miles


Sun roof shattered while in hot sun, later blew out onto the highway

- Vancouver, WA, USA

problem #9

Apr 022015


  • 32,000 miles
The rear lift gate seal leaks and leave a puddle of water around the rear latch. Sometimes the carpet in the back near the rear gate is damp.

- Ellettsville, IN, USA

problem #8

Feb 042015

Escape 4-cyl

  • 91,840 miles
Rear window shattered while parked and rear window defroster working.

- Wausau, WI, USA

problem #7

Dec 072013


  • 37,000 miles


The contact owns a 2011 Ford Escape. The contact stated that the liftgate window was found to be shattered. The vehicle was taken to the dealer for inspection where they stated that they could not diagnose the cause of failure. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 37,000. The VIN was unavailable.

- 202-578-7868, VA, USA

problem #6

Sep 012013


  • 46,000 miles
I was T-boned while making a right hand turn in the driver's door. I was driving the car. The damage resulted in $15,500 + resulting in a total loss. I went to the er suffering from head trauma. I sustained a significant concussion, was out of work for 1 week. My air bags never went off.

- Bellevue, WA, USA

problem #5

Jan 092013

Escape 6-cyl

  • 19,464 miles
It was about 30 degrees and my 13 year old daughter went to put a item in my 2011 Ford Escape parked in my drive way. Upon closing the rear lift gate the glass shattered into tiny pieces. This caused scratches and other body damage to the vehicle when the hydraulic arms and wiper blade assembly gave way when the glass shattered. The vehicle is 2 years old and under warranty. I called the dealer where I purchased it and was told to turn it into my insurance. No other help was offered!!! mind you its 30 degrees out and I have 2 young children and live in a rural area. I did as I was told and reported to my insurance co. They tried to hook me up with several glass places with no luck. The closest was 35 miles away and said it would be about 2 weeks to get the glass because its not something they have in stock. I had to drive to a local mechanic with no rear window in the middle of winter with two kids just to get it covered with plastic so I could have a car to drive. Am I wrong to think Ford could have done more to help"??"

- Mineville, NY, USA

problem #4

Jan 062013

Escape 4-cyl

  • 24,500 miles
After unloading items from rear cargo area, tailgate was closed, and the rear tailgate window exploded in my face spontaneously. It seemed as if the reciprocating arms perhaps did not collapse completely and went through the window. An individual who assisted in cleaning up the debris was cut by the glass.

- Buffalo, NY, USA

problem #3

Nov 212012


  • 15,800 miles


I filled my gas tank at a holiday gas station/store in escanaba, mi about 6 P.M., November 21 while traveling. I filled the tank, locked the vehicle, and went into the store for a snack. When I returned to the vehicle, an employee was sweeping up glass from my back window which she heard explode. The window was completely gone. There was nothing against the back window or the hatch back that would cause stress. Fishing equipment was lying flat on the floor. I drove 200 miles home with no window. Besides the employee witness, I filed a police report with the escanaba police. I contacted a Ford dealership and was told to take pictures. I sent documentation along with the pictures to the dealership. That was not good enough for Ford. I was told to take the car to the dealership where the body repair manager took pictures and sent them to Ford who came back denying the warranty coverage on the glass "because it cannot be proven that this was a Ford glass defect. I drove 200 miles round trip wasting an afternoon of my time. I have contact and talked with Ford customer relations a half dozen time. I asked the witness to call Ford customer relations to verify that I was not even in the vehicle at the time of the glass explosion. Glass few from 10 to 15 feet in small, deadly pieces. Luckily, I or someone else was not standing behind the car. I have not opened the back window for months finding it easier to remove item by lifting the hatchback door. In contacting Ford customer relations, I was told that once a decision has been made, it could not be reversed. I asked to speak to someone in authority and was told that once a decision was made by Ford, it could not be reversed and was given an address to write my complaint.

- Ironwood, MI, USA

problem #2

Dec 212011

Escape 4-cyl

  • 4,267 miles
I pulled into a parking space next to the building where I work and the vehicle surged forward and hit the brick wall, broke a window and dented the building ac unit. Damage to my vehicle hood, bumper and grille. Cost to repair $4282.75. September 25,2012 I took it to the Ford dealer where it was purchased because it continues to surg forward on a daily basis. They were unable to find anything wrong with the vehicle.

- Louisville, KY, USA

problem #1

Nov 092011


  • miles
Rear windshield exploded when my colleague was putting his belongings in the back of my SUV. Brand new car and the the car wasn't turned for more than 5 minutes.

- Deer Park, TX, USA

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