This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Electric power steering fails while driving. Car is available for inspection. Power steering failure while driving is an extreme safety risk. Problem has been confirmed by an independent mechanic. Car goes to the Ford dealer in two weeks (earliest appointment). Vehicle has not yet been fully inspected. No warning lights or error codes were shown. It appears that this vehicle SHOULD HAVE been recalled by Ford but was not.
Steering malfunctioned while I was driving. My safety was at risk because I was driving it. No dealer has not seen car yet had to make an appt for later date due to availability. When power steering failed led message came up at the same time so there was no prior warning.
The contact owns a 2011 Ford Escape. The contact stated while her husband was driving 70 MPH, the vehicle shuddered significantly and the made abnormal knocking sounds. Additionally, the vehicle lost power steering functionality. There was no warning light illuminated. The contact's husband veered to the side road and turned off the vehicle. The contact stated upon restarting the vehicle, the power steering became operable. The contact's husband was able to drive to the residence; however, the failure reoccurred intermittently while driving. The contact stated that the failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed that the failure was related to NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included. The dealer was notified of the failure and referred the contact to the manufacturer. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall due to the manufacture date. The failure mileage was approximately 97,000.
Power steering goes on and off without warning, you will just hear a click sound. It appears that there is a short circuit somewhere as it also affects my temp control, radio and dash gauges. We almost had an accident as a family of 4 driving in i88.
The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the power steering assist failed to operate as needed. The contact called the dealer and was informed that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was diagnosed and repaired by the dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.
- Fresno, CA, USA
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The contact owns a 2011 Ford Escape. The contact stated while driving 15 MPH and making a left turn, the steering wheel became stiff and the vehicle momentarily lost power steering assist; the vehicle immediately regained power steering assist functionality. On another occasion while driving 15 MPH and making a right turn, the failure recurred, and the steering wheel became stiff with an audible beeping sound and the steering assist failure warning light illuminated. The contact was able to drive the vehicle home. The vehicle was diagnosed by an independent mechanic, and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 14V284000 (Steering). The contact was referred to the dealer for assistance. The independent mechanic reset the power steering assist fault code. The dealer was contacted but offered no assistance because the vehicle had a Salvage Title. The manufacturer was not contacted. The failure mileage was 100,000.
The contact owns a 2011 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and transferred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 220,000.
I was driving down the road a couple months ago and my steering would go out randomly and then kick back on and some times it would kick off and I would have to pull over and turn the car off and turn it back on and it would start working again. There has been a couple times I would be driving down the highway and it goes out. Now the power steering is out completely. I see that other vehicles like my are being recalled and my car doesn-€™t I-€™m confused. It-€™s very dangerous, considering I will have a child soon and won-€™t drive this vehicle with my child
Power steering gave out while driving down highway. Checked out by mechanic and no cause found. This vehicle has a recall involving the steering torque sensor, specifically to vehicles manufactured in the Kansas plant....BUT only a specific group that were assembled during a specific time frame ending September 11, 2010. My vehicle was assembled in the Kansas plant in January 2011....4 months after the affected vehicles. I believe my vehicle is affected by this and my torque sensor is faulty
The contact owns a 2011 Ford Escape. The contact stated while exiting a parking lot, the vehicle lost power steering functionality without any waring. The contact turned off and restarted the vehicle and the vehicle operated normally. The vehicle was taken to an independent mechanic and the contact was informed that the power steering control module needed to be replaced. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The failure mileage was 115,000.
The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. The contact stated that after restarting the vehicle, the power steering operated as needed. The vehicle was taken to the local dealer who diagnosed that the power steering module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted and informed that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 150,000.
I have lost power steering x 2 on the freeway, 70 mph. I had it in for repair at a Ford dealership, they said it was the alternator and repaired with new alternator. Started to loose power steering again, same situation. Now I read that there are hundreds of other people with similar problems, Ford has done a limited recall but has left the rest of us with no recourse. How can all of us get this information in mass before someone does get killed. There have been accidents and some injuries to those recalled, but nothing for the rest of us. Are we just to keep driving these unsafe cars? This is reportedly the EPS system. Ford says there should be a warning light, but mine has had no such warning lamps.
The contact owns a 2011 Ford Escape. The contact stated while driving 10 MPH from a stop light, the vehicle lost power steering functionality. The contact stated no warning light was illuminated. The contact pulled off the road and stopped the vehicle. The contact turned off and restarted the vehicle and the power steering functionality returned. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the power steering assist needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 155,000.
Power steering will randomly stop working while driving. Appears to the same problem that is covered in NHTSA 14V284000 recall over a defective steering torque sensor, however my Escape appears be outside the date range for the recall that effected other 2011 Escapes.
The contact's son owns a 2011 Ford Escape. The contact stated while his son was driving 20-25 MPH, the power steering failed inadvertently, and the vehicle became extremely difficult to steer. The contact's son was able to continue driving by using physical strength to manually steer the vehicle. The contact's son pulled into a parking a lot and turned off the vehicle. The contact stated that the vehicle was restarted, and the power steering became operable. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V284000 (Steering) as the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 158,000.
The contact owns a 2011 Ford Escape. The contact stated while his wife was driving approximately 60 MPH, she felt the steering wheel was more difficult. The contact stated that his wife was able to drive the vehicle back to the residence where he turned the vehicle off and on, and the power steering functionality returned. The contact stated that the failure was an intermittent failure. The contact stated that his wife was not aware of any warning lights being illuminated during the failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V284000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000. The contact stated that they have contacted several dealers as well as Ford about the issues.
The contact owns a 2011 Ford Escape. The contact stated while driving 40 MPH, the steering wheel became wobbly without warning. The contact took the vehicle to an independent mechanic and the steering knuckle was replaced. Two months after the repair, the contact attempted to make a right turn at a stop light, but the steering wheel failed to operate without warning. The contact drove straight onto a median due to the failure. The contact was able to restart the vehicle and drove to a dealer. The vehicle was then diagnosed with steering sensor failure. The manufacturer was notified of the failure and informed her that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 190,000.
While driving the vehicle the power steering assist failed, causing the vehicle to become difficult to steer. There was no warning light or other sign of a problem before the assist failed. Driver was able to safely pull the car over (with some difficulty) without incident, but the car was not safely derivable. Car was towed to dealer, where they tried to reset the sensor. Upon test driving the steering assist worked for a short time, and then failed again. Diagnosis was a sensor failure. Dealer replaced the steering column (including a new sensor). Cost of repair $2,125.07 including parts, labor, towing and sales tax. This car is registered in my wife's name (Rebecca A Staffel)
The contact owns a 2011 Ford Escape. The contact stated that while her husband was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer where it was diagnosed that the power steering gear needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The failure mileage was 146,918. The VIN was unavailable.
A D V E R T I S E M E N T S
- Arvada, CO, USA