There has been a noise coming from the right rear for awhile now. The sound is hard to describe. Sounds like a heavy sounding creak. Its sounds worse when is wet out or raining. Sometimes its louder than other times.

Had the car in for service, the tech didn't hear it when he test drove the car. I had to go in, have the tech sit in the back right as I drove. He heard it but it wasn't loud. I've heard it so loud it sounded like it was dangerous. Sometimes it can be so loud I am afraid to drive it. After test driving it they decided it was the R/R hub bearing causing the noise and replaced the hub bearing. The noise didn't go away. I didn't hear it right away and thought that settled the problem but after a week it was back. Now I have another appointment to bring the car in. Has anyone else experienced this type of problem and what was the solution?

2016 Ford Escape purchased at Sarat Ford, Agawam on 6/02/16

Saturday 6/11/16 9:30ish

Arrived at Sarat, Anna pulled paperwork – no keys went to find keys, went to service then towards sales, came back and reprinted my ticket (noticed Mike was not the noted service writer but Trisha) Still nothing noted about RUST, no rust issue fixed. Anna said they don’t do that in service. I said spoke to Glenn (salesman) last night and someone was suppose to fix it. She said someone is having to call Glenn. While waiting for Glenn to call I went out and took some pictures by crawling down on the ground. Went back to service. She said that Jeff Sarat was the one waiting for Glenn to call back and told me where his office was- I went in and introduced myself and he said he got a text from Glenn but was waiting for him to call. I told him that I paid $495.00 for the lift gate and he said that was for the button on the key chain. He said all cars have rust straight from the factory. I told him that car was not direct from the factory and had sat on his lot for a year – he said and showed me that it was delivered in January 2016. I told him I wanted to see the suv on a lift together, he had my car and one that was I delivered that week put on a lifts side by side.

As I walked under the car (see pictures) it was much worse than I feared- the Spindles are completely rusted, parts of the shocks are rusted, the exhaust system is rusted, the sway bar is rusted, the drive shaft is rusted, differential, U-Joints and several other parts I don't know the names of. He said that is normal it is just surface rust, that is normal in New England. I told him my husband worked in metal for 37 years and I know different. I purchased New and I expected New- I did not get a deduction for a used, rusted vehicle, I paid full price. He said I should call Ford and complain. I told him I would be calling Ford and a whole bunch of other people. I continued to take pictures. I told him I believe the vehicle was unsafe, certainly devalued because RUST is a devalue of property and that both of those things qualified under the Massachusetts Lemon Law. He said he would be happy to call Ford on my behalf. I told him “sir I am giving you the opportunity to do the right thing, I am a recent widow, I need this car to last me 10 years, I have paid over 2 years of living expenses for this to happen so believe me when I tell you I will be talking to a lot more people than Ford customer service” He said well, the car is already registered to you, and I would have to see if I could get your trades back but I will work on it and maybe the best thing to do is give you your money back. He again said but “all vehicles in New England have rust, you should check out some of the others suv’s. I told him “I believe that you may believe that – but I KNOW BETTER” left the Suv and Sarat around 10:30am. He said he would call me. Went straight to Belise Ford in Wilbraham looked under their 2017 Escape’s just delivered last week, several of them had small signs of rust on the spindle but very minor compared to mine.

Sales person came out and asked me if I lost a ring or something and I told him no I was looking for rust. He took me inside to speak to his sales manager- sales manager looked at my paperwork and said I was overcharged all the way around. If I was to get my money back, he would undercoat vehicle of my choice. He said Rust was like Cancer to a car that he did agree with, but if I did not get my money back, that fighting Ford could be very hard and expensive and that they had very good lawyers. I told him that I felt like I had a case under the Lemon Law and he said it would be hard to prove. Sunday 6/12/16 All Day-

I went to every dealership and looked under every small SUV in the same class- Hyundai – Tucson and Santa Fe, Kia Sorrento, Mazda CX5 and CX9, Chevy Equinox and Traverse, Honda CRV, Toyota Rav4 not one had rust on the spindles. I looked under other used small suv’s on each dealer’s lot, 2013, 2014, 2015. Found a couple of used Escapes and guess what RUST.