This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The transmission went out while driving down the road and I was barely able to get off the road. According to the dealership the transmission had an internal failure at 61000 miles.
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds the vehicle would overheat and shutoff inadvertently. A message indicating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The contact veered to the side of the road and opened the hood until the vehicle had cooled down. The contact then restarted the vehicle and continued driving. The vehicle was taken to the dealer, where an unknown filter was replaced; however, the failure reoccurred while driving, with the message "Powertrain Malfunction - Reduced Power" displayed. The vehicle was taken back to the dealer several times. The dealer diagnosed that the coolant pump needed to be replaced. The vehicle was not repaired. The vehicle was taken to a second dealer, Friendly Ford, Inc. (1077 State Route 5&20, Geneva, NY 14456), where it was diagnosed that coolant was leaking into the engine and that the engine needed to be replaced. The dealer informed the contact that the failure was related to an unknown recall; however, the vehicle could not be repaired under the recall due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 117,000.
The contact owns a 2018 Ford Escape. The contact stated while driving and depressing the accelerator pedal, the vehicle would not exceed 40 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where an unknown repair was completed. The mechanic test drove the vehicle uphill; however, the failure reoccurred. The mechanic referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where an unknown repair was completed; however, the failure persisted. The contact stated that the failure reoccurred 8 times within a two-hour drive. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced. The dealer advised the contact to purchase an Extended Warranty coverage. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 59,150. The VIN was unavailable.
In the past 2 weeks, the check engine light has come on and then turned off several times. April 7 the car overheated and it was found to have no engine coolant and a powertrain warning turned on. After adding coolant, the car ran and errors disappeared. We-??ve been checking the coolant every day and have had to continually add coolant although no leak seems to be occurring. Made an appointment at a shop to have it checked out and in the days leading up to that appointment, it started running roughly. April 12 it took several attempts to start and a powertrain warning came on and it wasn-??t running at full power. After turning the car off, when re started, error disappeared. Repair shop today said the engine coolant was leaking into the engine cylinders and that the engine needs to be replaced.
The transmission was found to have a leak by my personal mechanic. The suv does not have a dipstick to check if fluid is low so a few weeks ago it start making noise and running weird. It would hesitate while driving, slow acceleration, even sputtering to the point of possible shutting off. Sometimes I am not able to reverse out of the way of traffic. It is dangerous especially if my children are in the car. My mechanic said that at first he just thought it was low on fluid and then he seen a puddle on the pan that collects underneath but he assumed it was oil but that wouldn't be because I just got an oil change from the dealership. Come to find out the transmission has had a slow leak that I would have never even noticed because there is a collection panel underneath. I've tried to contact the dealership multiple times. No help, we've only had the car for 15 months.
- Pawtucket, RI, USA
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Pressed gas to move at light and car revved but did not move. Stuck on very busy highway. There was no warning. No warning lights, no weird noises. Nothing. Had car towed to Ford dealership. Advised transmission needs to be replaced. At 63,000 miles.
The contact owns a 2018 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I was driving around 50 mph. A notice popped up that said service engine now. It then started to run hot. I pulled over on the side of the road and the car wouldn-??t start. The car had no coolant in it at all when my help arrived. It was empty. I now have a message on my Ford app that says power train malfunction. I haven-??t had this car two years. My safety was at risk because my daughter was in the car and it started to run hot. I thought my car was going to catch fire. I can-??t afford to fix this when thousands of other people have had this same issue.
The contact owns a 2018 Ford Escape. The contact stated while driving from a complete stop, the message "Transmission Failure" was displayed, and the vehicle hesitated while responding. Additionally, the contact stated that the vehicle was shuddering while driving 35-45 MPH. An unknown dealer was notified of the failure and informed the contact that the earliest availability for diagnostic test was approximately month away. The vehicle was taken to a transmission specialist, where it was diagnosed that the transmission fluid was abnormally dark, and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to a local dealer, who had an earlier availability. The contact scheduled an appointment with the dealer for the diagnostic test. The vehicle was not repaired. The failure mileage was approximately 79,000.
There have been several instances of the vehicle completely shutting off while sitting idle and at red lights. I took it to the dealership and there is coolant leaking into the cylinders causing it to misfire. This is very dangerous and could cause the car to run hot or burn up! The said I should replace the engine but FORD should be responsible as this seems to be a problem in many of their escapes!
This 2018 Ford Escape Titanium has 32,000 miles on is experiencing chronic, substantive defects in the rear powertrain. Specifically, it is having its second replacement rear differential unit (RDU) installed. This means it will have worn out 3 RDU's in 32,000 miles. -Original RDU was replaced at ~23,000 miles and failed ~30,000 miles. Third RDU in vehicle's life is currently being installed. Additionally, this vehicle has already had its Power Transfer Unit (PTU) replaced at 22,000 miles and is now on its third set of rear brake rotors. My contention is that there are serious, substantive defects in the vehicles rear powertrain causing premature wearing of the brakes and potential for serious accidents related to the loss of rear differential control and brake damage.
There is a recall for shifter cable issues. Had scheduled to have the recall done. While waiting on parts delay to have work completed was told can still use my ford escape. Driving one-day transmission lost all power I was able to get safely to side of road as it was late at night and not much traffic would have been a totally different outcome if in heavy traffic or traveling at highway speeds. Ford now tells me something broke in my transmission. Waited 3 weeks to find out they did the recall cable fix and inspected my transmission and told me something broke inside my transmission and now they expect me to pay 5K for a rebuilt transmission. Car only has 62,706 miles on it and they said the warranty exp at 60,000 miles. I find this interesting they have a transmission cable issue that causes the vehicle to not go into gear properly and now my transmission fails prematurely and they will not cover it. I am lucky i was not driving on highway when this issue happened could have been worse this needs to be looked into no reason for a vehicle that is up on all maint done by the dealer even at 30,000 miles did full service at dealer shop which included the transmission and at just over 60,000 miles transmission fails. I suspect it is related to this faulty cable and transmission not going properly or fully into gear. Someone needs to look into this issue and hold Ford accountable someone is going to get severely injured or worse.
Coolant intrusion into the engine from the cylinder. Check engine light came on for a misfire. My mechanic read the diagnostic codes as a misfired cylinder. Ford admits they know this is an issue with the 1.5L Eco-boost Engine but will only cover 60% of the repair.
2018 Ford escape with 53,700 miles. Ford designed a faulty metal plate between the cylinders. Too thin. It cracked. Coolant flooded the engine. The engine needed to be replaced. The dealership replaced the lower half of engine, luckily, before my 60,000 mile warranty. This is a common problem that has been happening since 2018!!! Please issue a recall. Ford is just waiting until people are stranded on the side of the road facing thousands of dollars in repairs!
Coolant has leaked internally, without warning, until a few days ago when I got a "high engine temperature" warning and my car is now unusable. My engine is shot.
The contact owns a 2018 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 2018 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) and would like to be removed from the recall distribution list as she no longer owns the vehicle. The local dealer and manufacturer were not contacted.
On April 2022 my vehicle began to malfunction while I was driving. My car was in drive and when I hit the gas pedal it began moving backwards. Then, the vehicle would not move at all when it was in drive. I turned the car off, restarted, and was able to drive to a safe location. When I tried driving the vehicle again it was moving in reverse even though it was in park. I at that time called AAA and had my vehicle towed to a service center. During this time my safety was in danger as I was on the road and could have been in an accident with the way my car was malfunctioning. Before this problem occurred there were no warning lights, it just happened out of nowhere. I would later learn the engine needed repairs and I needed a new transmission.
The contact owns a 2018 Ford Escape. The contact stated that after starting the vehicle and shifting into reverse(R), the transmission fault and another unknown warning light were illuminated. After the contact made the local dealer aware of the failure, the contact was informed that the VIN was included in NHTSA Campaign Number: 22V413000 (Power Train); however, she stated that she had not received a recall notification. The vehicle was not yet diagnosed or repaired, and a service appointment was scheduled. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 78,500.
The contact owns a 2018 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V4130000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Sanger, TX, USA