This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2018 Ford Escape, which has experienced catastrophic engine failure due to the well-documented coolant intrusion defect in the 1.5L EcoBoost engine. In early March 2026, without any prewarning or engine light, my vehicle displayed an -??Engine Fault Service Now-?? warning and stored diagnostic trouble code P2601 (Coolant Pump A Control Circuit Performance/Range). I immediately took the vehicle to Bidwell Automotive in [XXX], where on March 10-?"11, 2026, technician Gannon performed a thorough inspection. The findings were as follows: the coolant level was critically low; the water pump showed signs of leaking; the top of the piston in the affected cylinder appeared washed clean (a hallmark of coolant entering the combustion chamber); and the technician detected an odor consistent with combustion gases in the cooling system. The diagnosis was a suspected failed head gasket consistent with internal coolant intrusion. I then brought the vehicle to Future Ford Lincoln of Roseville, your authorized dealership, on March 12, 2026 (RO #XXX, Service Consultant [XXX], Certified Technician [XXX] ). Future Ford verified the coolant intrusion into Cylinder 2 by removing the spark plugs and performing a borescope inspection. The dealership-??s own technician referenced TSB 22-2322 and recommended either a short block replacement ($9,396.45) or a long block replacement ($13,331.01). The dealership confirmed that my vehicle has no remaining warranty coverage and offered no assistance beyond the paid repair estimate. Ford-??s Documented Knowledge of This Defect Ford Motor Company has long been aware that the 1.5L EcoBoost engine in 2017-?"2019 Escape vehicles suffers from a structural design defect in the engine block-??s cooling passages that causes coolant to intrude into the cylinders. Ford-??s own actions confirm this knowledge. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The component that is failing in my vehicle is the engine, specifically the 1.5L EcoBoost engine short block, which is experiencing coolant intrusion into the cylinders. This defect causes misfires, rough running, loss of coolant without visible leaks, and can lead to catastrophic engine failure. The car and all its components are available for inspection upon request. My safety, my child's safety, as well as the safety of others on the road, has been put at risk because this engine defect can cause sudden misfires, loss of power, or complete engine failure while driving. I rely on this vehicle to transport my special needs toddler to and from essential care appointments and therapies. I have experienced sudden intermittent powertrain loss that has resulted in the vehicle randomly stopping on highway. A local auto shop diagnosed the issue free of charge. It was explained to me that this is a known defect that Ford has documented, and other owners have reported to the National Highway Traffic Safety Administration, demonstrating that it is reproducible in vehicles with this engine type. My vehicle has not been inspected by Ford for repair coverage, nor have police or insurance representatives been involved. Ford has reviewed my VIN internally but refused coverage based on a narrow eligibility range, leaving me responsible for repair costs that are financially burdensome and urgently needed for the safety and care of my child. As of now I experience random misfires, rough running, white thick smoke expelling from the exhaust, random powertrain loss, and unexplained loss of coolant. These symptoms appeared gradually but are consistent with the documented defect in other vehicles with the same engine type, model, and assembly plant, making it clear that my vehicle is affected by the same issue.
I was driving on the highway, and there was an abrupt loss of drive and failure of the car. The transmission failed suddenly when I was traveling at highway speed, and there was no prior warning. This nearly caused an accident with the cars behind me, but I managed to get off the road into the shoulder. This is a safety concern, since there were no prior signs at all of this happening. The transmission failure was immediate. I purchased the car new, and I'm the only owner. I kept up well with maintenance, even doing the oil changes prior to the oil light coming on. I spoke to several Ford dealers, including the Ford dealer I purchased my car in 2018. He admitted that the transmission in this make and model needs often replacement. The miles on my car is approximately 116,000.
Transmission Fault in red letters came on. Turned car off and then turned back on after 20 minutes and the message disappeared. Three days later same things happened- repeated what I did before and message went away. I've noticed when I try to accelerate it sounds as if I'm accelerating but I'm not getting passed 20 mph. Car does a hard jerk when trying to accelerate.
I was on my way to work on 2/4/2026 and all of a sudden the RPMs went up really high and wouldn-??t accelerate and then down shifted really hard so I pulled over. It then showed on the dash -??System Fault: Transmission Fault Service Now-?? I ended up needing a tow truck. This is NOT ok! It-??s also apparently a common occurrence which means it should be recalled and fixed!
- Waverly, VA, USA
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Flywheel detached and destroyed our engine and transmission while we were traveling 75 mph in traffic. We were nearly rear-ended and side-swiped due to immediate loss of power. A dealer inspected the vehicle and told us about the flywheel detachment. They referred us to Ford Customer Service, who said nothing could be done as we were a few thousand over the warranty. Repairs would cost 14,500. The transmission is 6F35, which has had several class action lawsuits due to its failure according to Internet sources. There was a clicking noise at idle but the car was running fine at that point. This may have been loose dowels that eventually detached.
While driving on highway the trouble light "Engine Fault Service Now" engaged and the engine started to lose power. Another trouble light came on saying to pull car over immediately and restart. By this time the car was dying of power and eventually lost all forward motion. After sitting for a couple hours the engine started with no trouble lights. Had towed to Ford dealer and they say there are no codes logged. This is two weeks after we had to have a new long block engine installed due to faulty motor due to fluid intrusion into cylinders. This latest problem is definately a safety issue with vehicle just dying on the road.
Received transmission fault error while driving the car (car was in motion). Car could not accelerate despite appkying pressure to the accelerator. Car failed to to shift while car was in motion. Vehicle stalled 3 times on the date indicated. Had vehicle diagnosed at a ford dealer. Requires a remanufactured transmission thats costs $7500 (more than the vehicle is worth). This is a known issue among 3rd gen ford escapes.
Multiple failures occurred while driving with my kids in the car from what we can tell an electrical system failure of the parking brake motor as well as a transmission failure it is unknown at this time whether the parking brake motor failed causing stress on the transmission or the transmission fault led to the end Electric motor failure of the parking brake
Had vehicle in shop for axle repair, as soon as I got home transmission went out when I was about to turn onto a main road with 2 kids in my car. My car felt like it was in neutral but it wasn-??t. Barely got back to my parking spot. Seeing this is a common issue with my car and I think it should be covered under a recall
This vehicle is driven by my [XXX] 3 things happened the third can cause an accident leading to death or a multi car accident. #1 [XXX] driving on the freeway she heard a squeeling noise like a belt slipping then went away and has not retuned. i checked belts and idlers all ok. #2 [XXX] heard loud ticking under floorboard of car driving on the freeway car seemed to drive normally then ticking went away. #3 [XXX] driving on the freeway steering wheel pulled the car aggressively to left almost causing a multi car accident cars behind and to the left were swerving to avoid hitting other cars. She was able to control the car back straight again luckily the car to her left was not next to her but at her rear bumper or she would have hit that car pushing it into cars in all the lanes to the left. After an internet search I discovered that Ford has had problems with their transfer cases (PTU) and its rare but people have reported issues with the car pulling hard left for no reason. I mention the three steps that happened previous to the steering wheel incident because from my research these are the warring signs before the transfer case goes out. This vehicle is a 2018 Ford Escape AWD 35,000 original miles p.s. Ford customer service was notified of this safety issue on December 6, 2025 my Case# [XXX] Response was not covered i will be repairing this vehicle and I will retain all the old parts for your convenience if you need them for further inspection or investigation. PTU failures are a well know issue with these PTU'S INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
To whom this concerns: My name is [XXX] and I-??m writing this on the behalf of my wife [XXX], but her last name was [XXX] years ago. My wife purchases a 2018 Ford Escape. Car was working completely fine and there were no problems. As time went on, we had to take our vehicle to Jordan Ford where the car was purchased. The issue with the car was something called Engine intrusion. We took it to Jordan Ford, and they told is this needed to be fixed. The cost was around 5,000 which was a lot for this. Then we found out that this vehicle had a recall on it for the exact same issue that we were having. Looking at the recall, it said that we had to give them this by a certain date. We were too late on that date so the recall could not be honored. We called Ford and told them about the problem with the vehicle and they were willing to knock the price down. I told them that is not fair that we must pay for a problem that is a recall. We did not get the car fixed and they knew about it. Now, it looks like our Ford Escape has the exact same issue, but now they are saying that we must pay over 8,000 to replace the short block because it-??s over-heating. Well, we found out that this car was purchased after the recall was in motion and we were not told about it. It is not fair that this vehicle has had this many problems and Ford knew about it. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My vehicle stooped running. I scheduled maintenance at Metro Ford. According to the diagnostic test completed at Metro Ford, there were powertrain issues. This diagnosis also appears on my Ford Motor Pass app. According to the service department at Metro Ford, coolant was leaking into the engine and that a new water pump and battery needs to be installed to get the car back running. We complied with the cost ($2,400 this included new water pump and battery) and 30 days later the car stopped running again. The car was towed back to Metro Ford and we were told that the engine is dead and that a new diagnostic check will need to be done with an additional $410 on top of the $2,400 which was paid to get the water pump and other items fixed previously. We were never informed that the engine will need to be replaced after the first diagnostic check. That information should have been told first since you are running the same check that now tells you the engine is dead.
On 10/17/2025, my transmission stop working properly after driving fine for 145,000 miles. This seems to be a common occurrence with this year and model for the Escape. The transmission is an automatic and stopped going in the drive gear on the highway. I was able to get the car off the road and have it towed to a mechanic where they verified that that I would need a new transmission.
Our family has been on the middle of the highway when the Escape has just shut off. We here in Charleston, WV are not the only ones with this issue. We have contacted FORD multiple times on this. The engine failure about 6-7 years ago was the start. Coolant leaking into the cylinder, which is a service bulletin not a recall, prompted the engine to be extensively repaired or replace. Then after this nothing was ever the same. Todd Judy Ford which has been through a rebrand because of all the bad business here in Charleston WV has been since renamed to Downtown Ford, was made aware of every issue along the way. FORD stopped helping, dealership doesn't care. This was a major issue that caused our family's Ford Escape to just stop in the middle of driving in traffic. My wife could have been killed. The electrical and the engine in a severe issue on this year, make and model. Please do something. They have millions of issue with this specific engine and this model and will do nothing. Someone needs to stop them!
Engine light came on. It came up as misfire cylinder 3 needing spark plugs/Ignition coil so I made an appointment to get that fixed. On my way to my appointment today, the -??engine overheating stop vehicle-?? warning came on. Turns out this is the known coolant intrusion into the engine block problem that has caused the engine to crack and now needs replaced. Called Ford customer service and just like what they are telling everyone else, there is nothing they can do to help. Yes it-??s a known problem by Ford but they will not fix it because my car does not meet mileage criteria. It has 130,000 miles.
My motor had to be replaced due to coolant intrusion. Now my transmission has to be replaced as well. It was definitely faulty. I have letters from the Ford dealership that worked on my car and put the new motor in. It was caused by coolant intrusion.
To whom it may concern, I am writing to express my deep frustration regarding a serious issue with my Ford vehicle. My vehicle recently displayed code P0302 -?" Misfire Cylinder 2, which has been diagnosed as coolant intrusion into the cylinder. The recommended repair is a replacement long block, along with new hardware and seals. This is a known issue with certain Ford engines -?" one that Ford previously covered under warranty or service campaigns prior to 2023. My vehicle has fewer than 60,000 miles, yet it has suffered a major engine failure clearly tied to a manufacturing defect. Ford and even U.S. government agencies are aware of this widespread issue. Unfortunately, Ford is now refusing to take responsibility for a defect they have long known about. It-??s extremely disappointing to see such disregard for loyal customers. This experience has completely eroded my trust in Ford. It-??s clear why so many Americans are turning to foreign manufacturers -?" companies that take accountability and fix known problems instead of ignoring them. I will never purchase a Ford again, and I will be sharing my experience so that others are aware of how these issues are being handled.
Engine failure due to coolant intrusion design defect that Ford DID NOT pay for it. Even though, since Match 1, 2025, there have been over 320 complaints regarding this issue. NHTSA should communicate to Ford, these vehicles should be recalled!
A D V E R T I S E M E N T S
- Folsom, CA, USA