The contact owns a 2019 Ford Escape. The contact stated that while driving at low speeds, the vehicle suddenly surged forward to the right and crashed into a utility pole. No injuries were reported. A police report was taken at the scene. The vehicle was towed to the local dealer friendly Ford (2800 N. telegraph rd, monroe mi.) the cause of the failure was not determined. Also, while driving at various speeds an abnormal noise was present coming from the rear of the vehicle. The noise was most noticeable while driving down an incline. The vehicle was also taken to the dealer for this issue however, they were unable to duplicate the failure. The manufacturer was notified of the failures. The failure mileage was 500.

- Monroe, MI, USA

I submitted this complaint on 3/08/2020. The problem was resolved when the Ford dealership where I had my car towed inspected the car. They found that I had installed a weathertech floor mat in the drivers side and had overlapped the leading edge of the mat over the accelerator pedal. I had snapped the mat firmly in place so that it was pressing down on the accelerator pedal. The problem was resolved when the floor mat was removed and installed properly.

- Lexington, VA, USA

Car accelerated from 25 to 75 mph without my foot being on accelerator. Cruise control was off. Subsequently, stopped and turned off vehicle. Restarted and vehicle would accelerate from any speed when I took my foot off the accelerator. I had to control my speed on a winding, narrow, road with no shoulders. I could only control the speed of the car by riding the brakes. The brakes overheated. When I came to a stop the car engine continued to run at 5,000 RPM. I came to a stop, then shifted into park and the engine continued to run at 4,500 rpms. Pushed the ignition to shut off engine and had my car towed to the lexington, va Ford dealer where I purchased the car.

- Lexington, VA, USA