This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Left broken spot weld on Driver's side door. Without accident, the driver's side window stopped working and the driver's door no longer has any traction once opened. This happened spontaneously without any warning or other symptoms. This first appeared January 1, 2024. Once the door is opened, it flies open nearly hitting other cars or people that are nearby if I'm not holding on firmly, and the window does not roll down. I brought this to Superior Ford Collision 1/15/24 and they confirmed it was a broken spot weld. I contacted Ford and this was no longer under warranty so they will not offer any assistance in replacing the door. I was quoted at $5000-$6000 for a new door by Lucas Stauffacher at Superior Ford Collision.
Front driver door has a loud pop when opening and not opening and closing correctly. Per body shop appears to be a defect with the door's check arm which from our research is a known issue by Ford but no recalls have been issued.
The left-hand side on the door all automatically just stopped working properly. It makes a popping cracking noise when you open the door all the way. The car is a 2020 it is under 40,000 miles. The window does not roll down all the way due this malfunction. It-??s been going on for a while and the car dealership says that i am responsible for paying for it even though it-??s a defect. It should be under warranty from Ford. It-??s a mechanical issue. The door should open and close properly if I have never been in an accident. I have had many problems with this car since i bought it brand new such as getting new brakes at 1000 miles (they claim because the car was sitting there), a new reservoir because of the windshield wiper fluid was leaking, my headlamp needed to be fixed amongst other things. I feel like this car was a lemon that was sold to me.
The drivers side door made a popping and cracking sound like the hinge broke off when I went to open it, it sounds like the door is going to fall off, the car has 37000 miles on it bought it from a certified ford dealer in watertown, NY and less than 90 days later it is broke. The drivers window will not go down and the arm bracket/ hinge is broke. I took the car to the ford dealer where I purchased it less then 90 days ago and bought and extended warranty was told that it does not cover the door. Now the door is still broke and window cant be used. This is the first Ford I have purchased I should have stuck with Nissan. very unhappy especially since I bought an extended 5 year warranty.
I bought the car from Davidson Ford dealer in watertown, Ny on Dec 20th less then 3 months later the drivers side door bracket has broke/ snapped and now the window cannot be rolled down. It sounds like the door is going to fall off.
- Calcium, NY, USA
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The driver's side door hinge has broken. I can't open the door wide or it won't shut. The gentleman at the dealership said it may need welding. Whatever has happened is affecting the operation of that door's window as well. I have read that there have been complaints/concerns of this from others yet no recall has been considered.
This safety incident occurred with both the driver and passenger front doors. There are two hinges matching the body paint, which are fine. A third black hinge spot welded to the door that holds the door open in partial-open positions had the issue. The spot welding has completely come undone on the driver door and is showing stress on the passenger door. A loud, cracking noise and difficulty opening the door indicated this issue. I had to disconnect this item from the body and shove it into the driver door in order to open and shut the door. While this prevents further damage, it severely hampers opening and shutting the door safely. Without the stop action in place, we have a risk of the door flying open and damaging the body of the car or anything else in the door's path.
The contact owns a 2020 Ford Escape. The contact stated that on several occasions while exiting and entering the driver's door, there was an abnormally loud popping sound coming from the door. Additionally, while the vehicle was parked, the contact attempted to roll down the driver's window, but the window would not roll down. The vehicle was taken to two body shops where it was diagnosed that the pressure and or friction caused an unknown part to fracture, and the window motor failed. The contact was informed that the driver's door needed to be repaired. The vehicle was not repaired. The vehicle was taken to a dealer where it was determined that the driver's side door needed to be replaced. The vehicle was not repaired
one day suddenly with no warning or alerts, or messages of the problem to alert me, the driver's door began making horrible noises when opening or shutting. I have extended warranty and contacted them, took it to the Ford dealership for inspection where it was determined the internal welds in door are broken, also causing problems with the electric window of that door. the window will only go down about an inch or so and the entire door needs to be replaced which is not covered under the warranty and I'm told it needs to go to a body shop to replace the door!
The door welds (arm check) have broken. I took it a ford dealer and have been told there is no recall. When I took it to a body shop, they told me all of the door welds are weak and need replacement. I was quoted $6500. For a new vehicle (2020) it seems like a manufacturing defect and there are no recalls and it is too expensive for me to fix. Please help.
My 2020 Ford Escape Hybrid SE driver's side door has failed (ripped) spot welds at the door's arm. I simply opened my car door one day, and heard a loud pop. Ever since I simply opened my car door, my door now has constant cracking/popping sounds when I open or close my driver's side door. Due to issues with my door, my driver's side window now does not move up or down. This issue did not have any warning or symptoms prior to the ripped weld spots, it was a random instance which now permanently has affected my car. I have done some investigating on my own regarding this matter with other Ford Escape owners, and this is a very common issue with this make and model. Some owners that had similar issues with their vehicle stated that their driver's side door flew off when traveling at highway speeds. Due to the previously stated sentence, this is a huge safety concern as a door flying off my vehicle could affect other drivers and put them at risk of injury. I took my vehicle into an auto shop to be diagnosed, who recommended that I take my vehicle into a Ford dealership to deal with this problem directly. The Ford dealership had me call Ford's Customer Service line to discuss my options. Ford's customer service informed me that their is nothing that FMC can do to assist with this matter and that I do not qualify for any financial assistance to cover the cost of this repair. I have been in contact with my Ford dealership who told me that the whole door will need to be replaced, and that this repair will cost a minimum of $3,000. Due to not having any other way of getting to and from work, I have to drive my unsafe vehicle for transportation. There is currently a TSB on this specific issue, but Ford is refusing to consider this matter a "recall".
Both front doors have broken spot welds. The driver-??s side window will not function properly-?" it only goes 1/3 of the way up and down when the vehicle is in use. There is also a loud popping sound when the door is opened.
Driver door makes a popping noise. It is hard to open, other times hard to close. Does not stay open sometimes and will fling closed, which has hit my arm and shin. Since this started, the window does not roll down all of the way. When it does roll down, it does not roll up.
Cracked or Broken Spot Welds in the Left Front Door At the Check Arm Attachment Points in the Door Assembly - [XXX] - Available for inspection upon request. The door will not open without creating a loud crunching sound, requiring the passenger to squeeze out before the check point. Check points are inoperative. The window often malfunctions. There was no warning. I found the problem by searching online. This is a common issue with the 2020-2022 Ford Escape. See [XXX] The repair is not covered by the warranty. NHTSA should issue a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2020 Ford Escape. Front driver door made a lot of creaking noise, hard to open and close, couldn't roll window down because hinge had broken was loose in door. Discussed with Mel Hamilton Ford, Wichita KS, while it was there getting another issue addressed. Said it was not covered under warranty. Just a couple thousand over 36,000. Door popping and creaking began before the 36,000 mile warranty had expired. It was in and out of shop to get another issued figured out. Took to Lubber Ford in Cheney KS and they said the weld was broken took hinge out of door. I took to a body shop, said it can't be fixed needs entire door replaced for $3000. Ford knows it's a problem, they offered to pay $1200 of a $3,000 fix. Ford needs to replace door at full cost since they issued a Technical Service Bulletin in Sept. 2021. My Escape was still under warranty and had been at the dealership many many times for other issues and no one mentioned the door problem until I had it at Lubbers.
Drivers front door began popping when opening and now will not close and window is now not operational. While traveling down highway the door wouldn't latch fully as well. Window now will not go down and door is making a heck of a popping noise
A D V E R T I S E M E N T S
- Maple Plain, MN, USA