This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My cam phasers failed. I had a 6 year, 72k mile warranty. All maintenance was done at the dealership at the correct time. The parts failed at 7 years, 75,600 miles. Had to replace the engine. Dealer wanted to charge me $19000. Found a local shop to do it with new Ford engine for $14000. The cam phasers are a known issue. There are hundreds of vehicles out there that have had the same problem.
The contact owns a 2018 Ford Expedition. The contact stated that while driving over 40 MPH, the vehicle stalled on two occasions. The contact stated that while driving a roundabout, the vehicle lost motive power. The accelerator pedal was depressed, but the vehicle jerked and was sluggish, and there was no area to pull over to. Upon parking the vehicle, the power train warning light was illuminated. The contact called an independent mechanic who was unable to service the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that the vehicle was jerking due to the CS drum and transmission failure. The vehicle was not repaired. The dealer was not contacted regarding the latest symptoms that the vehicle had displayed. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 93,000.
The problem is with the cam phasers on the Ford Eco Boost 3.5 V6 Engine. Every morning when the vehicle has been sitting overnight and the engine is cool; the truck makes a loud rattle noise when starting. The rattle goes away within 2 seconds. There are tons of information online pertaining the cam phasers. Ford Motor company is very much aware of this problem on all 3.5 eco boost engines from 2017 through 2020. There have been occasions that if the cam phasers are not replaced there could be major damage to the engine. Knowing it took Ford 4 years for Ford to get it right, this issue should be a recall.
There was a recall for cam phasers etc under 21N03. My car was fixed in 2021 but the parts they put it in were not the updated parts. I was told it was the same recalled parts that they used to replace. Now I am having the same issue again. I am not currently driving my vehicle until it can be remedied. I contacted the dealership and they are not willing to cooperate or work with me. I will attach the report that was done back in 2021 below.
The contact owns a 2018 Ford Expedition. The contact stated while attempting to start the vehicle, there was an abnormal rattling sound coming from the engine. The contact had not contacted dealer or independent mechanic. The vehicle was not taken a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact related the failure to Customer Satisfaction Program: 21N03 (Vehicles Equipped with a 3.5L GTDI - Engine Cam Phaser Replacement); however, the VIN was not included in the Customer Satisfaction Program. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 67,850.
- Marshfield, MA, USA
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My 2018 Ford Expedition previously underwent a recall repair for a known cam phaser defect at Fremont Ford in Lander, Wyoming. The cam phasers are part of the engine-??s variable valve timing system and are critical for proper performance and safety. Despite the initial recall repair, the exact same issue has returned. I am now experiencing rattling noise at startup, reduced engine performance, and engine hesitation-?"symptoms consistent with the original defect. When I contacted the dealership, they told me that the issue would not be covered again because too much time has passed. This issue clearly indicates a recall repair failure, which poses a potential safety hazard due to timing chain slack and the risk of engine damage or stalling. Cam phasers are essential to the safe and reliable operation of the engine. I am requesting that NHTSA investigate whether this recall needs to be expanded or whether Ford should be required to cover failed recall repairs like mine.
With only 53500 miles the gears stopped working. The gear shift pulls and hesitates when changing gears. The engine pulls when excelerating even at low speeds while struggling to shift. The Cam is also causing issues with loud start up sounds.
My car started having cam phaser issues and caused a decrease in my ability to increase speed when on the interstate. This could have resulted in injury.
After taking my car in for a service bulletin and being told that the noise that was happening in my car was just a noise, I found out that my cam phasers needed to be replaced out of warranty. Driving down the road my car had a decrease in power and could have resulted in a wreck as I was not able to speed up correctly on the interstate.
The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, there was a loud clanking sound coming from the vehicle with smoke coming from the engine compartment. The vehicle was taken to the dealer where it was diagnosed and determined that the heater hose and cam phaser had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 118,000.
2018 Ford Expedition Max 4wd; For the last 4 years I have consistently (1-2x a year) brought this car into a ford dealership for the transmission failing to go into gear at random times while driving under normal conditions. Even though multiple TSB's had been sent out, they "couldn't replicate" or "no codes found" or "the transmission tech is 4-?"6 weeks out"... nothing was done. Twice while merging into on coming traffic the transmission has been stuck in a gear, will not accelerate or go, and the entire dash illuminates with all the flashing symbols. I'm just glad my children were not in the car with me. It was terrifying. Now, the week of May 18, 2025, I'm back for my annual transmission issue as it stalled on 4/26/2025, and I almost was hit by an 18 wheeler, the ford dealership said "you need a transmission overhaul, TCM reprogram, and there is internal failure, the CDF drum comes apart and Ford is aware they have a faulty seal." The total to fix is $8,214.25 and guess what, NONE of it is covered. I have kept my vehical serviced and always taken care of it. But I will have to pay the price to fix it, or worse if there is a car accident.
The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the Check Engine warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 117,000.?
The contact owns a 2018 Ford Expedition. The contact stated that occasionally while driving on the highway at 70 MPH, the vehicle lost motive power and failed to accelerate above 70 MPH. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was not fault found with the vehicle. The vehicle was not repaired. The contact referenced Emission Recall: 24E13; as probable cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.
1. The issue involves the transmission and camshaft components of the vehicle. Despite the fact that both the transmission and camshaft were replaced by the Ford dealership after purchase in 2018, the vehicle continues to experience problems. These components have been inspected by the dealership, and the vehicle is available for further inspection upon request. 2. The vehicle-??s loss of power during highway driving and while attempting to accelerate poses a significant safety risk. On several occasions, the vehicle has lost power while making turns or driving on the highway, nearly causing accidents with other vehicles. This has been a very frightening experience for us, as the sudden loss of power could have led to a collision. 3. Yes, the problem has been confirmed by the Ford dealership, which replaced the transmission and camshaft components. However, the vehicle continues to run roughly, indicating that the issues have not been fully resolved. These repairs were not covered under warranty, and we had to pay for them out of pocket. 4. The vehicle has been inspected by the Ford dealership multiple times. Despite the repairs, the problems persist. The vehicle has been regularly maintained and garage-kept. 5. There were no warning lamps, messages, or error codes indicating the problem before the failure. However, there has been a loud ticking sound when the vehicle is started and running, which started to occur after the initial repairs. The vehicle has had no other prior indicators to suggest the underlying issue. We purchased the vehicle brand new with only 11 miles on it it currently barely has 70k miles on it. We dropped the vehicle off at the beginning of August 2024 and didn't get it back until almost the end of October, with us needing to bring it back to the dealership for more checks/repairs in December of 2024. We have to pay out of pocket and are without a vehicle because of the constant issues and safety concerns. we can provide receipts and more docs
Cam phaser failure, yes, available for inspection. This disrupts the engine's timing and can lead to oil pressure issues as well as engine stalling or engine damage. Yes, confirmed by ford dealer. No, not been inspected by manufacturer or others. No warning lamps yet but the noise was the first indicator and it began about 6 weeks ago. My 2018 Ford Expedition is experiencing cam phaser failure. I had an extended warranty that i have not reached the mileage for yet but the date causes me not to be able to have it fixed under warranty. This is a very expensive repair and I am finding out more and more of these vehicles in this age range are having the same problems. I would ask that Ford be required to pay for this repair. I have reported this to Ford and received a case number of [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2018 Ford Expedition. The contact stated that while starting the vehicle, the engine made an abnormal sound. The check engine warning light was illuminated. Additionally, the vehicle failed to accelerate intermittently while driving. The vehicle was taken to the dealer, who related the failure to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 140,000.
Cam phaser and timing chain assembly is beginning to fail. Ford has a CSB out on this problem but is unwilling to repair or replace components. Transmission has had to be replaced be cause of failure at 100000 miles. I-??ve had to replace the water pump twice on my Expedition. Driver side seat belt no longer retracts.
The contact owns a 2018 Ford Expedition. The contact stated while starting the vehicle, there was a loud clanking sound coming from the vehicle. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed with cam phaser failure. The vehicle had been taken to the dealer two previous times for unknown repairs. The vehicle was not repaired for the most recent failure. The vehicle was taken to an independent mechanic and the repair was pending. The manufacturer was made aware of the failure. The failure mileage was approximately 25,000.
The contact owns a 2018 Ford Expedition. The contact stated that while starting the vehicle, there was a loud clanking sound coming from the engine compartment. The check engine warning light was illuminated. The contact stated that while driving at an undisclosed speed, the failure recurred with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
A D V E R T I S E M E N T S
- Virginia Beach, VA, USA