This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There is a recall on many 2018 CAM Phasers. My vehicle has the same issue with the recalls on many 2018 Expeditions that also effect the EPA ratings. For some reason FORD says the Recall is not my vehicle but they knew their was an issue and the FORD dealership tried to do a software update but the issue was never cured. They never performed the needed next step remediation. The ongoing CAM phase issue cause engine light to stay on. This has been going on with them for several years. They never would do the part 2 cure.
I own a 2018 Ford Expedition 3.5L ecoboost. This is an engine and vehicle that is known to be problematic. In 2020 I took my vehicle to the dealership to have the noisy cam phasers fixed, a TSB was found and the parts HL3Z cam phasers were replaced under the powertrain warranty. Now in September of 2022 my vehicle started having issues again with the same problem, since Ford told me that the problem was only noisy and not a mechanical issue I delayed taking it to the dealership until it started having more issues with idle, power, etc. It is then that I find out there was actually an extended warranty/ recall for that issue. Ford is denying my claims saying that my problem was fixed in 2020. The parts it was fixed with are faulty, and redesigned parts were released in late 2020 that have a stiffer spring that allows the oil pressure to hold better than the HL3Z cam phasers, thus preventing the problem. The new parts the ML3C cam phasers are now what Ford is telling me need to be replaced at a $3000 charge, in addition to the timing chain which has been damaged due to the cam phaser issue. Ford needs a recall on vehicles with the faulty HL3Z 6C525 cams not just a vin recall. This is a KNOWN problem for this engine and Ford is doing everything they can to avoid paying for their mistake.
About 20 times now, while I am on the freeway, sometimes when I am coasting, and other times when I am trying to quickly accelerate, my car down shifts out of nowhere and loses power, again either when I am in the fast lane coasting, or trying to merge into traffic. It's like it is going to stall and when I step on the gas, it just revs and doesn't get into gear and go. I have almost been rear ended because I go from 70 to like 40 mph. When I was trying to merge into traffic, I got partially into the other lane and then it just wouldn't go. I could easily have been hit. One time when I was coasting and it did it, a warning came on, and then a check manual, but it went away too fast. I have taken it to the dealer and a repair shop multiple times and they can't replicate it. It could definitely cause an accident as my car suddenly slows down and it won't accelerate. I have to wait about 10-15 seconds until it reengages. It makes aloud clunking/dropping sound as if I ran over something and one time it sounded like a million pebbles were inside my engine and under my car. No diagnostic numbers are coming up and it's like no one knows what I am talking about. But multiple Fords are having this issue and they are not doing anything about it. I took it in during my warranty and now it's out of warranty and I'm going to have to pay for something that they should have repaired from the get go. This is dangerous.
Car doesn-€™t let me pump fuel at gas station and overfills even when the tank is empty. Gas leaks from the bottom of the car. Weird suction noise comes from the fuel filler neck. I was doing research and found that many people have this same problem with my car and there-€™s a recall for this but for the 2015-2016 models and not the 2017. It-€™s a recall on the evap system suction pump and code is 20Y6.
The Fuel filler assembly on our 2018 Ford Expedition broke while filling the vehicle with fuel, causing the entire fuel filler assembly to pop out of the side of the vehicle. The parts appear to be made of weak plastic and/or may be caused by poor design execution. The concern is that this defect could cause fuel to leak out of the assembly and/or the broken parts may render the vehicle unable to be filled with fuel and leave the driver stranded. The vehicle was taken to the dealer who confirmed the issue and ordered replacement parts.
A D V E R T I S E M E N T S
- Coral Springs, FL, USA