CarComplaints.com Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.
The steering complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation into the power steering problems in June 2012, which lead to a recall in 2014. However years later, many 2011 Explorer owners report this defect is still occurring.
It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.
3.2
definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
41,750 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Explorer. The contact stated that the vehicle stalled without warning while the cruise control was set at 58 mph. The contact was able to coast the vehicle onto the road shoulder. Once the vehicle was restarted, it resumed normal operation. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The VIN was not available. The failure mileage was 83,000.
More like adaptive 'curse' control. My 2011 Explorer limited 4X4 with the adaptive cruise always catches the rear of semi trucks in other lanes, causing it to apply full brakes and people behind me almost crash into me. My 2011 limited is totally factory original, no tow bars. Here in California the semi truck speed is 55 while autos can go 65-70mph (and in most cases everyone goes 80+). so when I'm going along at 65-70 with no vehicles head of me in my lane and the thing goes 100% brakes I almost crash. I also get the cruise control totally disabled because of an error in the sync modules. The sync computer modules control the adaptive cruise, stability control, back up detection system, auto wipers, auto parking system, traction control, 4X4 system, etc, etc. I fear that the SRS is also tied into these same sync computer modules. Ford claims the sync system automatically resets/reboots itself every 24 hours while the vehicle is off to avoid system outages. What happens most of the time is the system will run (even though the screen is off) for about a week until, while driving, the sync computer crashes just like home computers & cell phones do if left on continuously. While this crash is taking place the touch screen freezes, music playing will stop, or change volume, or change track, or change source; wipers will stop working, cruise control will shut off, backup camera system goes down or screen freezes while backing up, 4X4 is disabled, center displays will go blank. My 2011 Explorer has been in the Ford service dept for sync module replacement and reprogramming 4 times now since Jan 2011. Still no fix.
- French Camp, CA, USA
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- Eau Claire, WI, USA