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pretty bad
Typical Repair Cost:
Average Mileage:
48,150 miles
Total Complaints:
7 complaints

Most Common Solutions:

  1. replace window (6 reports)
  2. not sure (1 reports)
2013 Ford Explorer windows / windshield problems

windows / windshield problem

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2013 Ford Explorer Owner Comments

problem #7

Jan 172019

Explorer XLT 3.5L V6

  • Automatic transmission
  • 109,983 miles


I warmed up the interior of the car before driving it. Took my wife to work, drove to the doughnut shop to get a coffee and went home. Sat in the drive with the car off for about five minutes to listen to something on the radio and the back window of our vehicle blew out. I wasn't sure if I had been shot at or if it simply exploded. It should not have happened.

- RRCC P., Welland, ON, Canada

problem #6

Jul 162016

Explorer LX V6

  • Automatic transmission
  • 49,710 miles

Nothing but problems with this vehicle from day one. So disappointed with this vehicle, first time spending a lot of money on a vehicle and it has been nothing but problems so sick of it!!! Will never buy a Ford again and have let a lot of people know about ALL the problems with it. Its a good thing I had no kids in the back cause if they would of been hit buy the glass I would of sued Ford! This is friggin ridiculous, my vehicle is a lemon, new hatchback due to rusting, its only 3 1/2 years old, this kind of stuff should not be happening when spending this kind of money! The history of this vehicle is documented and Brennan's Ford has all the information. So DISAPPOINTED!

- Rhonda L., Red Rock, ON, Canada

problem #5

Jul 162016

Explorer LX V6

  • Automatic transmission
  • 49,710 miles

Only three years old hatchback inside and out was rusting out, I find this totally ridiculous for a brand new 55000 vehicle.....Whole hatchback had to be replaced! My vehicle has been in the shop more times then any other vehicles I have owned! So many more problems have come with this vehicle! HATE IT

- Rhonda L., Red Rock, ON, Canada

problem #4

Apr 302016

Explorer Limited 4 cyl

  • Automatic transmission
  • 66,000 miles


Came out Sat morning and noticed my rear window was shattered. I figured it was done by kids but the officer who came out didn't think so because of the way most of the glass shattered out instead of in. Also looked up this issue online and noticed I wasn't Called my local Ford dealer and they said there is no recall and I was on my own.

- Brenden D., Wilmington, NC, US

problem #3

Jan 182016

Explorer XLT 3.5L V6

  • Automatic transmission
  • 44,000 miles

I was driving down the road and the rear window shattered into a million pieces, scared the hell out of me, sounded like someone shot the window out with a gun. There was no logically explanation as to why this happened, I was on a road and there was no one around that could have shot or thrown anything at the vehicle.

- Michael R., Manchester, CT, US

problem #2

Sep 052015


  • Automatic transmission
  • 6,500 miles

I went to Sutton Ford and told them about the problem and at first the service rep lady said she would take some picture and send them in. Then she changed her mind and said there was no warranty for glass. I told her the rear window explode on your product and it's the consumer's fault. I was in the car when it happen, me and a lady friend. We thought that this young man that was walking the street had throw something at the car. He heard the explode too and was standing looking in my direction when I got out of the car. He ran when I told him I was calling the police, I even got in my car to see where he went and called the police. It just didn't make sense that a total stranger would throw something through a car window when we was in it. Thank God I didn't catch him. I clean up all the shatter glass looking for anything that could have cause the window to explode and found nothing. I even looking for a bullet hole. Then I did some research and found that Ford has a rear window problem, that explode and shatter for no reason. Ford will not take responsibility for this problem they know it exist, they are not willing to fix it or pay to have it fix. What a company!

- Mannie R., Park Forest, IL, US

problem #1

Oct 022013

Explorer XLT V6

  • Automatic transmission
  • 11,000 miles

click to see larger images

lift gate window shattered lift gate window shattered

I have not even owned this vehicle for a full year and I put my baby in the rear passenger side and closed the door...the back lift gate glass shattered. if my baby had been hurt ford would be seeing me in court. there doesn't appear to be a reason for the window to break, the glass company who is fixing it said sometimes they are just weak. i had to file an insurance claim because even the extra warranty package we bought doesn't cover windows, so now we have a deductible to pay along with our premium being raised.not to mention being without my vehicle for a few days. i did see where ford had a class action lawsuit against them for this same problem on 02-05 explorers, makes me wonder if the problem is still out there.

- Angie M., Rittman, OH, US

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