This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My steering wheel would become very sticky. I would make a turn and then when I would go to turn the wheel back, it would stick. It almost threw me into a tractor trailer yesterday. I noticed it more at high speeds and most times it was something I could 'deal with', planning ahead when turning, slowing my speed, accounting for over correcting the wheel, but yesterday was very scary. I felt like I had to make constant little turns with my wheel even though I was going perfectly straight. I pulled off and turned my car off and then turned it back on and it was as noticeably not as bad. I took it straight to the dealership because I've had it for less than two months and they informed me I need a new steering gear box. I was constantly afraid of over correcting my wheel to accommodate for the stickiness of it and ending up in the other lane or off the side of the road.
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 65 mph, the steering wheel vibrate and the front end of the vehicle shook and vibrated. The tires were replaced and rotated however, the failure continued. Additionally, while shifting gears, an abnormal booming sound was coming from the transmission. The contact indicated that the failure occurred while releasing off the accelerator pedal. The vehicle was taken to orange park Ford located at 7700 blanding blvd, jacksonville, fl 32244 however, the failures were not duplicated. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 40,000.
The eps unit suddenly failed without warning and almost caused us to get into an accident. From doing a little research I have discovered that this has been an issue since Ford created the epas system. We were traveling on the highway at the time it failed. Restarting the car did not temporarily fix our issue. This issue has been documented by multiple people for quite a few years now without result. This is a serious safety issue.
When going low speeds under 50 the car will jerk to the right and it's like someone else has control of the wheel then you have to jerk it back on the road. It has happened several times while I was driving and once when my husband drove. We thought we were going straight in a ditch. Help this is not safe.
- Gallatin, TN, USA
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Power steering just stops working and almost can not turn the wheel and tracking controls stop working. This is police vehicle on a city street just before a turn.
As I was driving the Explorer the cross traffic alert sensors went hayware, then the Navigator, radio, HVAC, and everything else froze did commands on its own. The part assist mode came on it own, steering wheel controls would not work and car started to take control. Very scary as the car was taking commands I could not control. Took it to the local Ford dealer where it was determined to be the accessory protocol interface module (apim). My vehicle is just out of warranty and Ford Motor Company would not help. Very dangerous, cost me $1,200. Ford had this same problem on earlier models and recalled, but not on mine. This failure need to be addressed and if not fixed could lead to a serious accident. Ford needs to issue a recall. Ford was no help to me, very disappoint in Ford and their neglect to mine and my families stafey.
Vehicle has an intermittent issue where it will lose all power (stall), and electronic components will inherent sporadic behavior, for instance the vehicle will refuse to completely shut-off. The error message on the dash show "power steering assist failure". this typically happens on a daily basis after the vehicle has sat for the night. It is a safety concerns as the car will randomly stall on the interstate driving at interstate speeds. The vehicle is under Ford's extended warranty, and has been to (2) separate dealers to troubleshoot. The first dealer could not reproduce the issue, the dealer it is currently at, has been able to reproduce the issue multiple times, but not sure the root of the problem, as it doesn't store any codes. The dealer believes it is a high speed can network malfunction. It has been in the repair shop for a total of 12 weeks. I have video's of the occurrences, as well as voice-mails from the dealership stating that they can reproduce the failure.
Steering tightens up on curves or straight A-ways. Dealer ran test on computer and found no problems, and a test drive did not reveal any problem at the time. Dealer stated that it was electric steering. Steering is still a problem....
Vehicle loses acceleration, stalls and shakes when at a stop. Jerks when backing up. Vehicle has been to Ford two times. First time replaced throttle, and second time unable to duplicate error. Currently will be picking up vehichle from sheehy Ford ashland in va. This is extremely unsafe
The vehicle has 34,450 miles on it and was purchased Oct 1 2016 but is a 2017 model. The steering failed on October 13th while I was in estes park Colorado. The vehicle had several issues just prior to the failure with a warning the traction control had stopped working followed by a hill start assist failure and the steering loss stop safely. I've attached pictures of the warnings. This failure occurred 14 days after the 36 month warranty ended. Thankfully I had parked the vehicle just prior to the steering failing as I would have been driving down a potentially dangerous mountain canyon within the next 10 minutes. The Ford dealer thus far has refused to cover the repair to this known issue which is a serious safety issue.
While driving at slow speeds (25 to 40 mph) the steering will feel like it is "binding up" slightly when turning. This will not happen every time so the dealer was unable to duplicate it. Also after driving on the freeway in a straight line for a long period of time, when you turn the wheel slightly I will feel that same binding. If you push through if it gives way and then acts normally. Feels like the cars steering gear box has a gear loose or a gear in miss aligning internally. We bought the care with 15K miles on it. We noticed the problem at around 20K and immediately took it to the dealership where they were not able to recreate the problem. The car now has 30K miles on it and the problem is getting worst.
The cruise control at my speed of 65 mph stopped alone cause the car to break making me loose control, 2nd the voice command don't work or responding, to help navigation or phone perpouse ( don't use cell while driving) around December 2018 bring tothe attention of the dealer at service and the miss. Kenya after I pick the car she mansion that the reset to the manufacture day was relased, but the problem continue as today 10/07/2019 on June the battery exploded, and thank god how no body get injury. The car is leasing for 3 years, all problem starts December 2018, plus theare is a recall, and Ford sayville in 5686 sunrise hgwy, sayville, NY 11782 631 567-3800. Refuse to repaire the issues, claim the car is mile coverage is over, but the problem strat before plus all this it's manufature issues, please help me.
Intermittent steering binding condition at slow turns mainly during hot weather. This binding issue was difficult to recreate and eventually the dealer was able to create this after a lengthy (30 minute) road test in 80+ degree weather. The binding issue was a result of an internal steering gear failure. The part # hb5Z-3504-Z was finally replaced this year after we had the vehicle in to the dealer multiple times since late 2017 when the vehicle had approximately 25,000 miles on it. Vehicle now has 67,000 miles. The binding issue occurred at speeds ranging mainly between 40 mph to 75 mph with and without driving assistance features enabled. Binding issue occurred both to the left and right directions on gradual turns or when changing lanes on the highway at higher speeds. The steering wheel would stick in the turned position and not return to the center on its own unless tugged out of what felt like a detent (notch). This took a long time to get it fixed because the dealership would not work on the car since they could not re-create the problem on short test drives. The intermittent nature of the steering issue and need for longer drives and hot weather conditions made it difficult to recreate.
Clicking noise when turning the steering left or right.I was told by the dealer that he heard the same noise from the same model and year vehicle. This needs more analysis as this may be a safety concern if the steering wheel locks
At around 35,800 miles, I noticed a slight jerk of the steering wheel when going around curves. I was going 70mph on the highway for a quick afternoon trip out of town. On the way home (36,000 miles) it was doing this even when driving straight. I had my husband drive it when I got back, and that's when we decided to get it to the nearest dealership (45 miles away). The whole rack and pinion steering column was severely corroded and needed to be replaced. I was without my vehicle for over a month while Ford gave us the runaround on whether or not it would be covered since we were almost 200 miles out of warranty by the time the vehicle was at their facility. When driving it there going about 40mph on the highway, the power steering went out entirely and threw the car clear across the road. Thankfully it went to the right and into the ditch, because had it jerked to the left, we'd probably be dead. It jerked all over the road the whole way to the dealership.
Vehicle has an NHTSA recall notice#:19V435 and a Ford issued recall#:19S17 which indicates as follows: Recall description: Rear suspension toe link replacement. Risk to safety: A fracture of a rear toe link significantly diminishes steering control, increasing the risk of a crash! I have contacted 3 different deals in my area (ecino, ca, 91316) all said that the replacement parts are currently unavailable. In addition, on Thursday, June 27th, 2019 I have contacted Ford Motor Company to see if the issue can be resolved but I got the same answer. They said I have to wait until the parts are available and they are currently back ordered with no estimated time for the issue with the vehicle can be resolved. They have asked me if I would like Ford Motor Company to "lemon" the vehicle and buy it back, I replied: "absolutely yes". they have opened a case#: [xxx] I am seriously worried for my life when driving the Ford Explorer. I suffer from understeering whenever I attempt a left or right turn. At speed over 40 mph, the vehicle will start shaking giving me a sense of almost no grip to the road. In addition, I constantly have the "front airbag" light on (see picture attached) the dashboard, both when vehicle is in motion & stationary. This issue happened before and I took the car to a Ford dealer to resolve the issue (the service tech said that the sensor was malfunctioned and in a case of an accident, "front airbag" might not deploy!!! this is absolutely absurd. I here by certifie that my vehicle is serviced on time (see picture attached) and currently has 29,492 miles on it (see picture attached). I am not sure what is NHTSA part in all of this, but if you can help me deal with Ford Motor Company in resolving these issues and get rid of this vehicle, L will be very pleased and appreciative. Respectfully, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I was stuck at a standstill in traffic on a city highway with my family on father's day when the dash lit up with multiple warnings such as "steering loss stop safely, " "service advancetrac, " "stability control off, " and "hill start assist not available." I was not moving and could not understand what happened. No one was injured and the vehicle's power steering failed. The vehicle was not overheating. Roadside brought the vehicle to a nearby dealer. Eventually, two days later, the computer said we needed a new steering column (I thought a steering column should last the life of the vehicle...). there were no warning signs, no leaks, and no strange noises. Of course, I was past my warranty. Pretty hefty bill. There is an new recall for a rear suspension problem that was issued just days earlier.
A D V E R T I S E M E N T S
- Howard, PA, USA