This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle shut off while driving approx 30 mph making a slight right hand turn. Thus losing all throttle, power steering and power brakes. Vehicle error message is low oil pressure but oil level is checked out to be good. Based on online research the culprit is an overheated fuel pump fuse and a very common issue.
While driving at approximately 60mph my vehicle shifted into first gear and aggressively skidded into oncoming traffic with my wife and two daughters in the truck. After regaining control, I drove it to my residence where the issue was repeated two times at slower speeds. After calling my local Ford dealership, they stated that there were two open recalls relating to the issue, 19S07 relating to the PCM and 19N01 relating to the leadframe. Apparently the two issues have resulted in many crashes and multiple fatalities. 19S01 was completed on my vehicle in 2019, however they did not mention or fix the leadframe issues in 19N01 despite it already being an open recall with national attention. I did not receive a recall letter or notification despite the serious nature of the issue. While I was within the warranty window for the leadframe at the time of service for the first recall, I have recently driven past 150,000 miles. The same Ford dealership stated that while the two recalls would apply, they were under a 10 year 150,000 mile warranty. I am within 10 years, but at 163,000 miles. After discussions with my dealership and two customer service representatives at your call center, I am extremely disappointed to hear that this known safety issue will not be fixed on a 9 year old vehicle because I am 10,000 miles outside of your warranty issue.
Was driving on the highway when all of a sudden the wrench icon on my dash came up, airbag light, and my speedometer dropped to 0. My truck also dropped a gear and slowed down so much that I was almost rear ended by a semi truck. I took it to my dealer to see if there was a recall but apparently the recall for the lead frame, expired for my truck. I personally think that there should be no expiration on this recall because it's a safety issue and someone could get hurt or killed because Ford doesn't wanna take care of their mistake.
- Georgetown, SC, USA
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On July 22, 2021 I was traveling at approximately 45 mph on a three lane divided highway when the automatic transmission shifted from 6th gear to 1st gear, locking the rear wheels and initiating a skid. Moments later the transmission shifted back to 6th causing a loud bang and severe jolt to the vehicle and propelling it forward. The wrench light came on and the speedometer dropped to zero (even thought the vehicle was moving forward) and the passenger airbag lights came on. I was able to avoid colliding with the vehicles around me and was able to pull off the road and turn the vehicle off, but it was a near-miss and could have caused a major traffic accident. I took the vehicle into the local Ford dealer for repair and was notified that the vehicle is subject to a "Customer Satisfaction Program 19N01". The notification letter is attached and ignores any risk to driver safety and consequently Ford downplay the entire event. In addition, the repair is likely to take at least to the end of August because the required parts are on back order. Ford do not seem to care that this is a safety problem and are unwilling to help with either identifying spare parts or providing a back-up vehicle (rental or loaner).
The contact's son owns a 2012 Ford F-150. The contact stated that while her son was driving 65 mph, the vehicle unexpectedly downshifted into first gear. The brakes locked up causing the vehicle to slide on the road. The dealer was made aware of the failure but informed the contact's son to drive the vehicle until the scheduled appointment. The dealer later informed the contact's son that the mileage was over the 150,000 miles warranty coverage and the repair would not be covered. The contact stated that when the failure first occurred, the mileage was below the 150,000 miles. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V075000 (Power Train). The manufacturer was made aware of the failure and informed the contact that they would callback within 24 to 48 hours. The failure mileage was 149,750.
Dear sir /madam the other day i was driving out of the drive thru wrench came on no mileage, no display no speed. tach went to 5000 rpm like i down shifted and going 5 mph. i stopped by a transmission shop today the guy [XXX] said it's a common problem. He said call ford customer service 1-866-436-7332 i put the recall info in on my cell (recall no# 19S07) this to me is a serious problem with the programing of the speed control please just listen to the message. Can loose control cause a accident bring truck in asap! Question why hasn't ford notified us of the down shiffting problem until i get rear ended? i will set up service to re-program and look at the conductor plate which i was told it is plastic. thank you [XXX] [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
After starting the vehicle and putting it into drive, the vehicle would not shift out of 1st gear. RPS revved nearly to red-line and even when I removed my foot from the gas pedal, the revs remained high. Even when underway, the speedometer registered 0 MPH and the odometer was showing only dashes "-------------". After a short time, the wrench symbol appeared on the display and the airbag warning icon was illuminated. I pulled over and turned the truck off and back on and it operated normally. No error codes were stored and my service shop will not work on it since it is not happening all the time. On a different occasion about a week ago, I was driving up a residential street incline and the truck was not shifting from 2nd gear. I pressed the accelerator more and all of sudden the truck shifted extremely rough jerking myself and my passenger unsafely. After this the truck stuck in gear, displayed the wrench symbol and illuminated the air bag warning icon. This looks to be highly related to Ford Safety Recall 19S07 but my truck is not covered by this recall.
The contact owns a 2012 Ford F-150. The contact received notification of an NHTSA campaign number regarding the Power Train, possibly NHTSA campaign number: 19V075000 (Power Train). The contact took the vehicle to the local dealer and had the recall remedy completed. The contact stated shortly after the vehicle was serviced while driving 50 mph, the vehicle downshifted independently. The contact stated there was no warning light illuminated. The contact shifted to neutral and back to drive before driving back to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the lead frame to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.
Had recall completed on my vehicle back about a year ago but vehicle is now doing the same thing it was again dropping into first gear which causes major problems CV joint is going bad because of the sudden stop Betty shaft what bothers me is I've already had three called done and it's happening again my concerns are now that my transmission is older what's dresses and putting on my transmission I have my transmission serviced are you 50 to 60 thousand miles oil changes regularly
Transmission lead frame failure multiple times. Milage past the 180k so dealership would not repair defective part under previous 6SR80 recall. Paid out of pocket for known defective Ford part.
The contact owns a 2012 Ford F-150. The contact received notification of NHTSA campaign number: 19V075000 (power train) however, the part to do the recall repair was unavailable. The vehicle was taken to gorno Ford (22025 allen rd, woodhaven mi 48183, 734-676-2200) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool showed no recall associated with the VIN.
The contact owns a 2012 Ford F-150. The contact stated while driving approximately 35 mph, the vehicle inadvertently downshifted without warning. The vehicle was not taken to the local dealer to be diagnosed. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 19V075000 (power train). The vehicle was repaired under the recall however, the failure persisted. The manufacturer was informed of the failure and referred the contact to NHTSA for assistance. The failure mileage was approximately 116,500.
The contact owns a 2012 Ford F-150. The contact received notification of NHTSA campaign number: 19V075000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at various speeds, the check engine warning light illuminated as the vehicle downshifted to 1st. The vehicle was taken to bob swope Ford (1307 N dixie ave, elizabethtown, ky 42701, (270) 640-0788) to be diagnosed however, the mechanic was unable to duplicate the failure. The contact was informed that the transmission load plate was contaminated with metal shavings. The vehicle was not repaired. The failure recurred. The contact felt unsafe driving the vehicle. The manufacturer was not notified of the failure. The failure mileage was 47,500. Parts distribution disconnect.
The contact owns a 2012 Ford F-150. The contact stated that while driving at various speeds, the transmission would intermittently downshift without warning. The contact then received a recall notice for NHTSA campaign number: 19V075000(power train) and took the vehicle to ray skillman Ford, Inc.(1250 us-31, greenwood, in 46143) where they serviced the recall. One day as the contact was driving at 73 mph, the vehicle suddenly downshifted to first shift and the contact hit his head on the steering wheel. Both rear wheels locked up as the vehicle spun out of control and veered into a ditch. The contact was able to regain control of the vehicle and drove out of the ditch. The contact did not seek medical attention for his injury. Due the failure, the variable timing chain was damaged and was no longer able to be driven. The manufacturer was notified of the failure and they informed him to take the vehicle to a local dealer. The contact then had the vehicle towed back to the dealer where they diagnosed the vehicle with engine failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 160,000.
The contact owns a 2012 Ford F-150. The contact stated that while driving at various speeds, the vehicle stalled with the powertrain malfunction indicator warning light illuminated on the instrument panel. The contact called dave sinclair Lincoln St. Peters (4760 N service rd, St peters, mo 63376) where he was informed that there were no recalls on the VIN. Upon investigation, the contact discovered NHTSA campaign number: 16V248000 (power train) which he linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 188,000.
While driving (at any speed and from any gear) truck frequently, unpredictably exhibits following behavior: - speedometer need drops to zero regardless of actual speed. - truck loses proper shifting functionality. Event has occurred a dozen times or so since 12 December 2020, usually at speeds and gearing above third. Typical result is truck will not downshift below third gear, but on one occasion event occurred at a stop light, and gearing above first would not engage - odometer, trip meter, gas mileage and other digital information displays null out to dashes instead of showing numbers - a wrench symbol appears on right side of the digital display. Symbol sometimes remains for the duration of the event, and sometimes goes away. - sometimes the check engine light appears, sometimes not - airbag light illuminates if I turn the truck off, remove the key, and then re-start, the truck temporarily returns to normal function, with no indication event occurred (check engine light not on, etc). Truck operates normally until it happens again, often within minutes (or even moments) of the reset, but sometimes not again for the duration of a 20 or 25 minute trip. Truck is not safe to operate in this condition and I have now stopped driving it. I have been stuck at a red light on a grade with a load in the bed and traffic behind me, unable to move when the light changes, because first and second gear will not engage, and third gear lacks torque to get moving. Once, after accelerating from a stop, the event occurred and the truck was stuck in first gear, causing unsafe traffic condition (for me and others) while I attempted to pull over safely through traffic. In addition to photos submitted herewith, I have video clips showing occurrence at highway and at surface street speeds. Contact me if you want them.
A D V E R T I S E M E N T S
- Duanesburg , NY, USA