This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Cam phaser rattle has progressed into loss of power in vehicle and unreliable performance. My engine will shutter and when gas pushed it feels like it is in limp mode.This started occurring after the phaser volume progressed and in my opinion after independent research the cam phaser lockout pen is slipping. Ford will not honor their own TSB to remedy although I am affected and within mileage range.
The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle, he heard an abnormal rattling sound coming from the engine compartment. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03, and the VIN was included. The manufacturer was notified of the failure and informed the contact that the vehicle had been repaired prior to him owning the vehicle. The failure mileage was 83,000.
The contact owns a 2017 Ford F-150. The contact stated while driving 30 MPH, there was an abnormal rattling sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program 21N03, but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 58,000.
The contact owns a 2017 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who found that there was little engine oil in the vehicle and a failure with the cam phasers. The vehicle was not repaired. After investigating the failure, the contact related it to Technical Service Bulletin: 19-2365, but the vehicle was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 145,000.
The contact owns a 2017 Ford F-150. The contact stated while depressing the accelerator pedal after stopping at a traffic light, the vehicle accelerated to approximately 10 MPH and the engine started to shudder. There was no warning light illuminated. The contact stated that the failure was an intermittent at first and occurred during cold start but became a recurring failure. The contact stated that the failure caused the vehicle to lurch forward while attempting to move. The contact had not taken the vehicle to a local dealer or independent mechanic; however, he had spoken to a dealer. The contact stated that he previously received Customer Satisfaction Program: 21B10 (Software Update PCM) and the update was performed. The contact stated that he was advised by the dealer that the application of the Customer Satisfaction Program could lead to other software issues and that the manufacturer had issued subsequent Customer Satisfaction Programs to address the engine failures caused by Customer Satisfaction Program: 21B10. The contact related the engine failure to the application of the update to the PCM under the Customer Satisfaction Program. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 21,000.
- Parrish, FL, USA
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Cam phasers cause intermittent excessive engine rattle upon acceleration. Problem not rectified by Ford recall. Rattle subsides by letting off gas pedal. Rapid declaration upon merging or being followed too close may lead to collision
The contact owns a 2017 Ford F-150. The contact stated that while starting the vehicle, he heard an abnormally loud sound coming from the engine compartment. There were no warning lights illuminated. The vehicle was taken to the dealer, who determined that the cam phaser had failed. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 52,000.
The contact owns a 2017 Ford F150. The contact stated while driving 40 MPH the contact heard a grinding noising coming from the vehicle and no warning light illuminated. The vehicle was taken to the dealer and the stated that the actuators needed to be replaced but the failure reoccurred and blew out the front ended of the vehicle. The vehicle was repaired several times for the same failure. The manufacturer was contacted and stated that a tech needed to diagnose the vehicle to be cover under warranty. The failure mileage was 60,000.
The contact owns a 2017 Ford F-150. The contact stated while starting the vehicle, there was an abnormal sound coming from the vehicle. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 70,000.
The contact owns a 2017 Ford F-150. The contact stated while driving at unknown speeds, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the intake manifold needed to be replaced. The contact called the local dealer and was informed that the part was on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 67,850.
The contact owns a 2017 Ford F-150. The contact stated that while starting the vehicle, there was an abnormal rattling sound detected. There were no warning lights illuminated. The vehicle was taken to the local dealer, where a software update was completed, and it was determined that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 44,474.
The contact owns a 2017 Ford F-150. The contact stated that when the vehicle was started there was an abnormal rattling sound coming from the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed as cam phaser rattle. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 104,000.
According to a ford representative my vehicle should have been included in the 21N03 recall but was not. Because of this the cam phasers are failing and I have to repair them. Fords warranty expired 1 January 2023 but my millage is low for the vehicle. Mu vehicle no longer qualified for the repairs. Even tho the defective parts did fail under 65k miles.
The contact owns a?2017 Ford F-150. The contact stated that the vehicle made an abnormal sound during start-up. No warning light was illuminated. The contact related the failure to a faulty cam phaser; however, the vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately?85,000.
The contact owns a 2017 Ford F-150. The contact stated while starting the vehicle, there was an abnormal sound coming from the engine of the vehicle. The dealer was contacted by phone and made aware of the failure and was provided information about Customer Satisfaction Program: 21N03 regarding the cam phaser however, approval from the manufacturer was needed for the repair. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 57,500.
The contact owns a 2017 Ford F-150. The contact stated that after starting the vehicle, there was a rattling sound coming from under the hood of the vehicle. The failure was also present while driving at various speeds. The vehicle was taken to the local dealer who diagnosed that the vehicle and determined that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 189,000.
2017 Ford F150 with defective intake manifold Recurrent issue with this 5.0L engine and no replacement part available. Ford is behind thousands requests for this part and is releasing 6/day. My truck purchased new is undriveable and unrepairable. There should at least be a recall for this vehicle.
The contact owns a 2017 Ford F-150. The contact stated that upon start up, there was a rattling sound coming from the hood of the vehicle. The contact stated while driving at an undisclosed speed, there was a grinding sound while the accelerator pedal was depressed. The vehicle was taken to the dealer where it was diagnosed and determined that the solenoid, VCT solenoid, ECM, and crank case needed to be flushed. The vehicle was repaired; however, the contact state that a week later she noticed that oil had leaked onto the hatch of the vehicle. The check engine warning light was illuminated. The vehicle was taken back to the dealer and was diagnosed, and it was determined that the cam phaser and cam shaft had failed and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the technician had changed the mileage on the odometer. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 51,000.
The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, the vehicle stalled. The contact waited for several minutes and was able to continue driving normally. The service engine warning light and an unknown warning light was illuminated. The vehicle was taken to the dealer who diagnosed that the intake manifold runner control and gaskets had failed and needed to be replaced. The vehicle had not been repaired due to parts being on backorder. The manufacturer was made aware of the failure and opened a case. The contact was informed that there was no recall on the VIN and the contact was referred to NHTSA Hotline to file a complaint. The approximate failure mileage was 117,430.
The contact owns a 2017 Ford F-150. The contact stated that while driving at an undisclosed speed, he became aware that the engine was violently shaking. Additionally, the Cam Phaser warning light was illuminated. The contact related the failure to the Customer Satisfaction Program: 21N03 (Cam Phaser Replacement). The dealer was made aware of the failure; however, the vehicle was not included in the Customer Satisfaction Program. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 75,000.
A D V E R T I S E M E N T S
- Hockley, TX, USA