This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
????'?????? ?: Vehicle is available for inspection. 1) Transmission: Vehicle consistently shifts aggressively around 4th gear (10 speeds total). Vehicle lurches when going above 3rd, however, it shifts correctly after 5th gear. 2) Acceleration: Vehicle randomly lurches forward or backward, depending on whether or not the vehicle is in Drive or Reverse, almost like you are slamming on the pedal, but without having pressed the pedal. This has only happened a couple of times, but it's very noticeable when it does. 3) Auto Start Stop Module: Vehicle will shut off while stopped or almost at a complete stop and the dashboard will have an error message with the auto start stop symbol and instructions that say to put the vehicle in park and turn the key to the off position and then back on. This has happened with the auto start stop button on the truck being pushed in the OFF position. This has happened in traffic multiple times, and once while reversing. ????'?????? ?: The vehicle turning off randomly or suddenly accelerating poses a large safety issue when driving on any city streets or parking lots. ????'?????? ?: Not as of yet, however, the 10r80 transmission in this truck has already been recalled on similar models and other Ford vehicles. ????'?????? ?: Transmission was already replaced in Jan. 2024 with a new factory ford transmission, but still has the same signs of transmission failure. ????'?????? ?: No lights or messages other than the auto start stop message when the truck turns off.
In 2021 and 50,000 miles I had a complete engine rebuild done due to failed cam phasers. Now 35,000 miles later, I have to have the same repair done because the campuses have failed again. After searching social media, and recognizing nothing is being done, there are post after post after post after post where vehicles have had the same issue over and over again for the 2018 to 2020 F150 3.5 L eco-boost engine. Ford has absolve themselves of all responsibility. They should definitely be looked into.
Cam phasers have gone out. This is the second time this vehicle has unsafely died in the 30k miles we have owned this vehicle. Ford refuses to help cover the costs.
When driving the transmission skips which causes passengers to hit their heads on the back head rest thrusting our bodies toward the windshield. It is not safe to drive. Had it worked on just after we purchased it. Gears from 2 to 3 and sometimes at higher rates of speed the vehicle jerks and eventually will probably leave us stranded.
Ford is to be aware or rattle on cold star but decline to Repair it and wants us to pay for it. I-??ve brought up the concerns to them but no action on their part or solution has been given with a 41,000 miles truck there are many other people with same issues.
- Quartz Hill, CA, USA
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Very bad rattle on start up from the cam phasers in the 3.5 Ecoboost. Could cause possible engine failure and most likely advanced engine wear. 10 speed automatic transmission already having rough shifts from 3-5 gear change. Clunks into reverse. These issues have been going on since I've gotten the truck, taken it to 3 different dealers and have had my coverage denied. Please note my vehicle only has 39k miles on it. The fact that ford has not recalled these trucks is truly embarrassing. The 10 speed and the 3.5 Ecoboost are notorious for issues.
The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the engine became overheated with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed as a failure with the cylinder heads. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure The failure mileage was unknown.
Been having this issue for months. Go to hit the gas to go from a stop truck shutters and hastates to move. No check engine light has come on. Thought it was the fuel we put in it but no matter what fuel it still does it. Almost have been hit a dozen times with my children in the truck with me due to truck will not Accelerate and shutters when you go to take off from a stop. Even when putting the vehicle into sports mode and hit the gas, the truck hesitates and shutters as well. Been to repair shops and they stated they can't find anything wrong with it due to no check engine light being on.
Everytime I accelerate from a stop the first 3 gears the truck hesitates and jerks forward. It appears as if its going to stall. The problems after getting to 35 miles an hour or faster.
The contact owns a 2018 Ford F-150. The contact stated that while attempting to start the vehicle, there was a crackling sound coming from the engine compartment. There were no warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,000.
The contact owns 2018 Ford F-150. The contact stated while starting the vehicle, the vehicle made an abnormal sound. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic, where the cam phasers, the timing chain, and other unknown parts were replaced. The vehicle was repaired. The contact related the failure to Ford Campaign Number: 21N03. The manufacturer was contacted and advised the contact that the vehicle was not covered due to the manufacturing plant where the vehicle manufactured. Additionally, the contact stated that the front passenger's side door and the rear passenger's side and driver's side doors failed to unlock as needed. The vehicle was taken to the dealer, where it was determined that the failure was related to an unknown recall. An appointment was scheduled for the repairs. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 66,000.
I just started towing with my 2018 2.7L F-150 Eco Boost. I went on a long trip with my family towing our camper. When coming off the highway we slowed down to yield for our turn. The vehicle shut off in the middle of the highway, presenting a serious safety concern for me and my family. Throughout the rest of the trip this continued to happen when coming to a stop. Ford has known about this safety issue since 2018. TSB 182249A was issued on August 16, 2018.
there was a ford program recall to fix the ecoboost cam phasers but it has now ended. and now my 2018 F150 is experiencing cam phaser issues (as per Ford dealer service) at 60k miles; however, Ford has not issued another recall.
The contact owns a 2018 Ford F-150. The contact stated that while driving at an undisclosed speed, the engine made ticking sounds. No warning light was illuminated. The vehicle was taken to the dealer, who determined that the engine oil level was low. The dealer added engine oil, and the contact returned to the dealer every week for 3-?"4 weeks for an oil consumption test. The contact was informed that the engine was consuming an excessive amount of oil, more than the manufacturer's recommended amount. The contact was also informed that the engine needed to be replaced; however, the vehicle was not covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.
The contact owns a 2018 Ford F-150. The contact stated while driving 40 MPH, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with cylinder #4, resulting in damages to the engine and requiring that the engine be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 63,000.
The cam phasers on this truck make all the sounds and issues that others have experienced in the f-150. they need to be replaced asap. vehicle is at 83000 miles.
Subject: Urgent Resolution Required for Defective 2018 Ford F150 Truck Dear [Dealership Manager/General Manager], I am writing to express my profound disappointment and frustration with the 2018 Ford F150 truck I purchased from your dealership five months ago. Despite being certified pre-owned by Ford, the vehicle has been plagued by significant mechanical issues, primarily excessive oil consumption, leading to engine and transmission failure. This situation is deeply troubling, as it not only poses a major safety concern but also represents a significant financial burden and inconvenience. Despite repeated attempts to address these issues through servicing at Ford Sawgrass, the truck has been deemed unserviceable, necessitating a new engine and transmission. My efforts to seek resolution from Ford Motor Company have been met with indifference, as they have cited a third-party warranty that allegedly supersedes their responsibility. Similarly, Grieco Ford of Delray Beach has been unresponsive to my complaints, citing the "as is" nature of the sale. I am requesting immediate action from Ford Motor Company to rectify this situation, including providing a new engine and transmission or compensating Sawgrass Ford for the necessary repairs. This defect in the 5.0 Coyote engine constitutes consumer fraud, and I expect Ford to take full ownership and accountability for it. I trust that both Ford Motor Company and the NHTSA will uphold their integrity and address this matter promptly. Please consult with Jonathan in the service department at Sawgrass Ford (Tel: 954-851-9000) to expedite the resolution process. I appreciate your urgent attention to this matter and look forward to a swift and satisfactory resolution. You can reach me at [XXX] or via email at [XXX]. Sincerely, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
see NTSHA report of technical service bulletin. This describes exactly the issue. As a result, the timing chain has been diagnosed as stretched due to the cam phaser issue. From what I understand, the safety concern is that the timing chain, if left undiagnosed/unrepaired can cause engine failure, loss of control etc. Ford has attempted to fix the VCT (Variable camshaft timing. [XXX]. the below is Ford's TSB issued 04May2023 TECHNICAL SERVICE BULLETIN 3.5L EcoBoost - Cold Start Ticking/Tapping/Rattle With Possible No Restart During Auto-Start-Stop Operation 23-2143 04 May 2023 This bulletin supersedes 22-2200. Model: Ford 2018-2020 Expedition Built on or before 30-Nov-2019 2017-2020 F-150 Engine: 3.5L EcoBoost Built on or before 30-Nov-2019 Lincoln 2018-2020 Navigator Built on or before 30-Nov-2019 Summary This article supersedes TSB 22-2200 to update the production fix date, Action statement and customer symptom. NOTE: Certain parts may now be reused for this repair. Refer to the Service Procedure for details. Issue: Some 2017-2020 F-150 and 2018-2020 Expedition/Navigator vehicles built on or before 30-Nov-2019 and equipped with a 3.5L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. Some vehicles may also exhibit an intermittent condition with no auto restart during auto-start-stop operation with or without diagnostic trouble code (DTC) P164C present in the powertrain control module (PCM). This may be due to a worn variable camshaft timing (VCT) unit. To correct the condition, follow the Service Procedure to replace the VCT units. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2018 Ford F-150. The contact stated that when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the variable valve timing solenoid needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.
Ford has a known motor defect with 2018-2020 F150 pickups with coyote engine. In my case at 57k miles dealer determined I need a new engine due to this oil consumption issue caused by the costing they sprayed on the motor cylinders. Searching the internet thousands of this model have same issue and ford refuses to recall it. In fact I am having issues even getting Ford to cover it under warranty. While I jave not experienced a safety issue yet, if the motor seizes while on the highway it is highly likely to cause a safety risk. Fords fix as indicated by attachment is to extend the dipstick so you put additional oil(takes 10 qts by default so requiring more) to hide the issue from consumers. Their goal for sure is to hide the issue from consumers until out if warranty.
A D V E R T I S E M E N T S
- Virginia Beach, VA, USA