This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford F-150. The contact stated that while her husband was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where the cam phasers were replaced; however, the failure recurred. The contact stated that the engine made abnormal sputtering sounds while driving and while the vehicle was parked. The vehicle was taken to a second dealer, Campus Ford (2401 W Main St, Waynesboro, VA 22980) where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 18,000.
Transmission has been repaired by Ford Dealer multiple times without fixing the hard shifting issues that run common on this vehicle. Ford dealer states that nothing is wrong even after the truck has been in the shop multiple times for the same issue.
My truck is at a Ford dealer and has been diagnosed with the cam phaser problem that is identified and covered in a Ford Customer Satisfaction Program(21N03). For some reason my VIN does not qualify. I'm wondering why my truck is not covered even though it is the correct year, assembly plant, and is having the same issue?
The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, an abnormal clicking sound was coming from the vehicle without warning. The contact had initially taken the vehicle to two dealers who were both unable to determine the cause of the failure. The vehicle was then taken to Downtown Ford Sacramento (1535 Howe Ave, Sacramento, CA 95825) where a diagnostic test was performed, and an oil leak was discovered coming from the front valve cover of the engine. The mechanic also discovered a defective Variable Camshaft Timing (VCT). The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 75,000.
The contact owns a 2018 Ford F-150. The contact stated while driving 60 MPH, there was an abnormal clicking noise coming from the vehicle. The vehicle was taken to an independent mechanic. The contact was informed by the mechanic that the vehicle had experiencing the failure listed in an unknown recall. The vehicle was taken to a dealer and the dealer stated that the vehicle was out of warranty. The manufacturer was contacted and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 27,000.
- Merrick, NY, USA
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I noticed the truck began rattling in the mornings or when the engine was cold. I was driving on the freeway when it started losing power and the check engine light was flashing. It had been misfiring and progressively got worse. I managed to get off the freeway in time to shut the vehicle off. The vehicle has gone through diagnostic testing at a Ford dealership. The service tech informed me that the cam phasers needed to be replaced because they were sticking and the computer needed to be reprogrammed. The computer was then reprogrammed and I drove the vehicle home, 5 miles away, and it would not start again. After some research, I was made aware that the CAM PHASERS are a KNOWN ISSUE on the Ford F 150 Raptor through the Customer Satisfaction Program no. 21N03-initiated by NHTSA. This replacement covers the 2017-2020 F150 Raptor if manufactured at the Dearborn plant between March 2016-Nov 2019. I have confirmed the vehicle was built at that location in the time period mentioned. I brought this up to the tech, service manager at the Ford Dealership as well as Ford Customer Relationship Center and I was told numerous times that the VIN no. does not qualify. This is a safety issue, recognized by Ford, and should be covered. I was told to contact the NHTSA to seek qualification of my vehicle.
The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle he heard an abnormal knocking sound coming from the engine. The contact stated that the knocking sound was heard while driving the vehicle at various speeds. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The contact stated that the cam phasers were replaced over a year ago. The vehicle had not been repaired. The manufacturer was informed of the failure. The contact related the failure to Ford Customer Satisfaction Program: 21N03 (Engine). The failure mileage was approximately 80,000.
Transmission slips, changes gears. Auto start slams into forward gear. Ten speed transmission not safe to drive. Taking truck to dealership for two years with no resolution. Phaser start up rattle. Taking it to dealership for two years with no resolution.
I was pulling out into 4 lanes of traffic and the truck shut off. Dash had message "Auto StartStop Shift to P, then Restart Engine". I am stuck blocking 4 lanes of traffic on a busy street with cars coming fast. I put in park and restarted the engine. It died and gave the same message 4 more times. Finally revved the engine way up and was able to move the truck. It died twice while approaching the next stop sign even though Auto Start/Stop was disabled. Revved engine and was able to make it to the Ford dealer who had no one available to assess the problem. Several people suggested replacing the battery. I put in a new battery and reset the battery monitoring system. The problem still persists. Slamming a dead pickup into park in the middle of 4 lanes of oncoming traffic is most definitely a safety issue. I see that many Ford owners have experienced the same problem in a variety of Ford products. I don't think it is a battery issue since the engine should be able to run off the alternator and it still occurs after replacing the battery. I don't think it is an Auto Start/Stop issue since it occurred with AS/S activated or deactivated. In almost all cases the engine is warmed up and in the one instance I had driven the truck 22 miles before the failure occurred. In almost every case, I am gently accelerating from a stop or slowing down for a stop. It has failed in both Drive and Reverse. I get no other warning lights or messages.
Engine light came on. Brough to dealership who reported the issue is an Engine Coolant Temp Sensor. It is listed under a bulletin and is a known issue that can result in overheating and engine failure. Vehicle has >30,000 and Ford refuses to cover the cost of repairs.
Ford has recalled a Cam phaser for the 2018 F-150 3.5L Eco boost trucks for specific vin number. I took my truck into Larry H Miller Ford Draper dealership to have it looked at because the Cam phaser makes a very loud and distinctive rattle noise when it has a cold start. The dealership technicians told me that it was the same exact issue that the trucks that do have the recall are doing, but they are not able to do my repair because I do not have that recall. I reached out to Ford customer service, and they said they are not able to help or add the recall to my vehicle. My Cam phaser is still continuing to do the same thing with the same problem and would like to get my vin and even other Ford owners with this same issue.
Exiting a major freeway. Truck lost all power and dash lights illuminated. With a message. Place and park and restart engine. Resulting in me narrowly avoiding a major accident, due to lack of power and braking. After running off the side of the highway and stopping. Vehicle could be restarted with no check engine or faults. However, this is extremely dangerous. After getting home and researching to see if this is a problem to other Ford F150 owners. Others have reported similar problems. Will not be driving vehicle because its unsafe.
My vehicle engine stalls, the engine failed few times while driving at different speed. My F150 also suffers from oil consumption, low oil levels, rattling noise, valve noise while accelerating, and I had to replace the catalytic converter and both oxygen sensors due to that problem but that didn't solve the issue as it does exist and I was told by several experts that this problem is popular with the Ford 5.0 Coyote engines.
Ford has multiple Customer Satisfaction Notices on this problem, as well as is Listed on the NHTSA site. My vehicle is a 2018 Ford F-150 with the 3.5 Ecoboost engine. I have approximately 64K miles on this vehicle. I began to hear a rattle in the engine during cold starts. I took it to the dealership, and the vehicle requires cam phaser, etc-?? replacement. Ford has offered some customers assistance on this repair, and not assisted others. I fall into the not assisted portion. This is a common problem with these vehicles. One only has to do a Google search, or YouTube search, to find many unhappy customers. There should clearly be a recall on the vehicles with this motor installed, but Ford refuses to stand behind their product.
excessive oil consumption > abnormal engine sounds > poor engine performance > stalling engine > engine shaking excessively > reoccurring p0022 codes > abnormal/hard shifting in transmission during acceleration or cruising > even failed acceleration engine shutting down while passing vehicles at highway speeds on interstate travel putting myself & other vehicles around me at risk; recognized excessive oil consumption before 50K miles but didn't realize ongoing problem because regularly changed oil 3-5K miles but it has worsened over time burning up to 3-4Q every 3K miles (currently 155K miles on truck). Dealership confirmed excessive oil consumption: changed dipstick & reprogrammed computer (PCM); didn't help, seems worse now. Check Engine Light chronically appears, even the "wrench" light has appeared twice in past 10K miles but will turn off after adding 2Q oil. I now change oil every 3K and add 1Q every 750-1000 miles until oil change is due to keep oil level appropriate per dipstick. All complaints I read online of similar symptoms/characteristics point toward excessive oil consumption in 2018+ 5.0 Coyote F150. Bad engineering" Class action lawsuit" I'm worried engine will fail (as has the potential) during wrong time.... night, bad weather, congested interstate/hwy, etc. Ford must solve this problem! Built Ford Tough?
My 2018 Ford F150 is having problems shifting into gears and will disengage from gear while trying and rev up the engine until I take my foot off of the gas and the RPM's decrease and the transmission re-engages. Sometime this causes harsh shifting and sudden jerks of the truck. I notified the dealership and was put on a long waiting list but told to keep driving it. My place in line finally came up and was notified that the transmission was shot but the time frame to get a new transmission is 2 to 3 months. The vehicle is at the dealership right now so you would need to visit the dealership for inspection. I would say this item has put safety at risk since the vehicle will slow down while driving on the freeway. On the day I was scheduled to drop the truck off at the dealership, I had a hard shift and the check engine light finally came on.
The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, there was a clunking sound coming from the engine compartment. The contact indicated that the failure was intermittent. The vehicle was taken to the local dealer, but the failure could not be duplicated, and no repair was performed. The manufacturer was also notified of the failure. The failure mileage was 1,500.
Vehicle had electrical issues - Diagnosis by dealership was water damage to the Body Control Module. This module is inside the cabin on the front passenger area by their feet/legs. The issues included - flashers goin off, horn going off, truck bed gate dropping open - while parked and while driving down highway, and entire vehicle just shutting down while ALL of the issues happened at once. People have been put at risk by the gate dropping and the immediate shut down of an operating vehicle. The dealer was able to reproduce the problem. I had it happen twice. I have since identified that it is something that is a known issue on F150 forums. So much so that the likely cause of the water damage has been identified, and forwarded to the manufacturer. They are not fixing the issue. Manufacturer's dealership technician identified the water damage as the root cause. Required a replacement Body Control Module. Possible warning signs: Noted by myself and others. Emergency flashers randomly going off. Power drain on batteries. Horn going off randomly. Root cause: Unsealed seam between body panels under the hood in the engine bay. Leaking water falls on firewall and then onto the Body Control Module electrical component. Shorting will eventually ensure. This can happen any time. F150 forum thread documenting the likely culprit leaking seam: https://www.f150forum.com/f118/water-leak-cowl-seam-474781/
The contact owns a 2018 Ford F-150. The contact stated that after starting the vehicle, there was a rattling sound coming from the engine compartment. The contact indicated that the failure was present during cold starts. The vehicle was taken to the local dealer who diagnosed that the engine cam phasers were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 61,000.
A D V E R T I S E M E N T S
- Afton, VA, USA