This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford F-150. The contact stated that after starting the vehicle, the message "Power Access" was displayed and the steering wheel could not be turned in either direction, making the vehicle undrivable. The vehicle was examined by an independent mechanic who diagnosed that the power steering module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 120,000.
The contact owns a 2018 Ford F-150. The contact stated that an abnormal clicking sound was coming from the steering wheel. There was no warning light illuminated. Additionally, the contact stated that the steering wheel had become loosened while driving at various speeds. The vehicle was taken to an independent mechanic where the contact was informed that the plastic bearing behind the air bag in the steering column had fractured and needed to be replaced. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
Steering wheel bolt came loose, allowing the steering wheel to wobble. I was able to remove the bolt by hand, that's how loose it was. I repaired it myself using loctite and retorquing the bolt.
Issue is with the electric steering rack. Vehicle has 34,000 miles. Purchased used. Have been having to constantly to correct the vehicle that drifts to the left. Can hear the electric steering motor constantly attempting to correct driver's correction. Vehicle is equipped with engine auto shut down feature, which when starting to turn from a stopped/shutdown, becomes very hard. Purchased four (4) new tires six (6) months ago. Now both front tires are "scalloped", which effects the control and ride.
The electric steering causes wandering to both sides and pulling to both sides especially on turns. Extra effort is required to steer and constant attention is needed to stay on the road and not into the oncoming traffic or running the car off the road next to you. You cannot turn your eyes away from the road to adjust controls for even a second, you don't know where you will be on the road. I've had it back to WESTHERR FORD 3X with the same complaint, only to be told it's normal and I'm not used to it and that they can't duplicate my concerns. Although it happens all the time and I drove other trucks on their lot that didn't act like that. If you take your hands off the steering wheel it will not drive straight. Sometimes it goes left sometimes it goes right. Sometimes it goes back and forth like it's getting an erratic electric signal. The mechanic even noticed it but the work orders never mention it.
- Buffalo , NY, USA
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While driving at generally any speed from 8mph up to 70mph the electronic steering wheel will pull in either direction, I have brought this truck into a certified Ford dealership and they said everything they checked out was okay with said truck. This is not okay as it almost pulled me into the ditch while turning a corner. Other then that incident this erratic steering situation arises anytime I am driving, it does not appear to be intermittent.
The steering wheel has cracked in the center area housing the AIR BAG and HORN. I believe this is a safety hazard. With the crack going over half of the way through the steering wheel, there is a chance of the AIR BAG DEPLOYING without cause.
The rack and pinion of the vehicle is locking up and becoming very stiff when driving. The steering locked up while in a curve and steered me into oncoming traffic with others in the vehicle. This needs to to be recalled so it can be repaired. There are multiple TSB reports from the manufacturer about the issue as well as a law suit against the manufacturer for the issue. It is gradually getting to be worse of an issue the more I drive
The steering rack system (electronic steering) of the vehicle began 10 months ago to show in certain moments a condition of hardness even with vehicle parked. Then 2 months ago, while driving in an earthen type road the steering system completely blocked and it was impossible to turn and almost caused me to have an accident in the road when approached a curve.
When accelerating to pass another vehicle the truck started shaking violently engine rpms were erratic and I lost almost all forward momentum. This incident almost caused a head on collision. Truck has shifted erratic since purchased and has undergone the lastest ford updates/repairs to no avail. Four-wheel drive is also engaging randomly and has also been repaired to no avail. It would be great if something would be done about these issues before someone gets killed. You just never know how the truck is going to drive on any given day...
This vehicle won't track in a lane. it has to to be constantly held from changing lanes. At any given time it will want to turn to the right or go to the right and in 50 feet feet, it will want to do the same thing to the left. It never wants to go straight. The vehicle is a lot better since we placed it in Grapevine Ford for two weeks to repair the issues. They improved it greatly, but it's not fixed.
The steering wheel horn button, where the airbag is behind it, is cracked. This is the second time it-€™s cracked since I-€™ve on the vehicle. The first time it was fixed by Mike Castrucci Ford April 22, 2019. I actually spoke to someone at Kings Ford named Tricia just a couple of days ago, and she told me that it was not under warranty. I tried to explain to her that this has happened before when it was under warranty and fixed already, and this was the second time, but she refused to help me. It looks like it-€™s called the AB module - airbag on this invoice I-€™m holding. At times, it seems to leak some sort of liquid slightly from the cracks, and the horn does not always work when I push on the button itself. I have included a picture of the invoice when it was fixed once before, and I-€™ll try to include pictures I took today of the horn button.
My air bag in the steering wheel is starting to come out I am worried it is going to deploy with the way it looks. See photo...I called the Ford Dealership and they refused to report it.
Just purchased a 2018 F150 XLT with xtr package with approximately 36,500 miles. Noticed that vehicle steering wheel has play and tends to sway, almost feeling loose, when driving under 50mph. Informed dealer and wheel alignment was performed. Asked dealer for results of alignment condition and measurements prior to alignment being performed and was told they do not keep records of previous measurements only results and measurements after work was performed. Upon leaving steering wheel still steers away when driving under 50mph. When compared with other vehicles it definitely has play. Did some research and found that there are many complaints of the same hazardous issue being reported. Swaying and play in steering wheel is constant under 50mph. Correction of steering wheel is exhausting to hands and wrists and feeling of being unsafe is present when driving vehicle. Have contacted dealer, left message to speak more on this and no one has called us back since we took the vehicle in a week ago. We have our children in this vehicle. Please help!
The vehicle's electric power steering does not turn back on quickly when starting from start/stop.this has happened several times since purchasing vehicle (02/2019). The vehicle was stationary and the steering did power after about 10 seconds.
Vehicle has automatic start stop feature. After vehicle restarts power steering does not provide any assistance for 2-5 seconds. Vehicle is moving under power but has no steering assist. 3 repair visits with no diagnosis. Problem has been happening almost since new. Sometimes delay is present, sometimes it's not. Can't predict when steering assist will not be available.
My 2018 F150 began having steering assist failure at approx 50,000 miles. There have been two ocassions where while driving steering assist goes out and the steering wheel gets stiff almost causing me to collide with other vehicles. I contacted Ford about the issue and as they are aware the only solution was to replace the rack and pinion at my expense.at 63,000 miles my pick up has no power steering.
In heavy rain on 10/15/2020 vehicle pulled hard to the left. Resulting in vehicle hydroplaning of of I26 at highway speeds. Went into the median hitting a bunch of small trees and tearing up the vehicle. I barely missed a large tree that would have resulted in injuries to me and my 6 year old son. Luckily no injuries where sustained. Previous to the incident I have been experiencing occasional pulling to the left. Also a grinding noise. Believe to have a problem on the left from side. Incidents where so occasional that I did not take vehicle to dealer for repair believing that they would not be able to find an issue that happened only very rarely. (maybe once per month) after the incident I got looking around and found a technical service bulletin from Ford that I believe is related to this issue. Ford should be recalling vehicles for this so that people are not injured. Bulletin number is 18-2273. Pics and bulletin attached.
I was taking my grand daughter to school and she got in the front passenger side, she closed the door and it would not "latch" and we could not get it to latch to secure the door from opening while driving. This has happened numerous times. I was afraid the door would open while driving and fall out (this needs fixed asap. Another problem is when driving 60 mph or greater the steering will "catch" that is when going around a turn left or right when turning the steering wheel it kind of jerks and doesn't maintain constant turn it seems to loose a constant control. This can cause an over correction and loss of control. In order to try to control I have to have both hands on the steering wheel and know it going to happen. What would a young inexperienced driver do...most likely over correct and crash.
Driving the F150 I noticed a popping noise when turning. Shortly after the popping noise when negotiating a turn the rack and pinion locked up. Truck went into on coming traffic. Now the power steering completely failed and a trouble code was displayed. Rack and pinion is bad and needs to be replaced not covered under warranty. Rack and pinion on national back order through Ford Motor Company. This was a extremely dangerous situation especially with how the electric motor assist steering took the wheel from my hand and jolted in one direction or the other at highway speeds.
A D V E R T I S E M E N T S
- Rocky Point, NC, USA