This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Fiesta. The contact stated that while driving at 40 mph, the front passenger door swung open when it was leaned on by the passenger. The door ajar warning light illuminated. The contact mentioned that the door crashed into an electrical pole, a mail box, and storm drain marker. The VIN was included in the NHTSA campaign number: 15V246000 (latches/locks/linkages). The contact mentioned that the vehicle was taken to the dealer prior to the failure and was told by the dealer that the vehicle would not be repaired until the failure was experienced. The vehicle was not repaired. The manufacturer was made aware of the failure and wanted the contact to sign an agreement form that would require the contact to release Ford from any claims and actions, present or in the future from any issues, suspected or unsuspected, before repairing the vehicle. The failure mileage was 94,721.
The contact owns a 2011 Ford Fiesta. The contact received a notification of NHTSA campaign number: 15V246000(latches/locks/linkages); however, the part for the recall was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Ford Fiesta. The contact stated that while reversing, there was an abnormal noise coming from the front of the vehicle. The vehicle was taken to a dealer where it was diagnosed that the steering gear failed but the vehicle was drivable. The vehicle was not repaired. The failure recurred. In addition, the contact received notification of NHTSA campaign number: 15V246000 (latches/locks/linkages) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer notified of the failure. The failure mileage was 31,800. VIN tool confirms parts not available. Update 01/15/16 MA updated 2/4/16 the consumer states the transmission will not go forward or reverse.
The contact owns a 2011 Ford Fiesta. The contact received notification of NHTSA campaign number: 15V246000 (latches/locks/linkages); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident happened while the vehicle (2011 Ford Fiesta) was parked in austin, tx. After opening the rear passenger door, it would not close. The latch assembly for the door appears to be broken. We took the vehicle to a Ford dealership and they indicated that it would cost ~$500 for the new latch assembly and installation. We have opted to hold the door together by using a bungee cord and rope on the inside of the vehicle.
- Harlingen, TX, USA
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In August of 2013 both front and rear door latches on the passenger side stopped latching within one day of each other. Our car was kept at the dealership for several weeks and we were charged half of the repair costs after writing letters to Ford that this was obviously a manufacturing defect. They would not accept responsibility or pay for the full cost of repairs. On Jan 19, 2014, the rear passenger door latch which had been replaced again failed to latch and is currently held closed with a bungee cord. We have not taken the car back to the dealership yet.
Door latch not working properly. 1. parked the car and rear passenger opened the rear passenger side door 2. closed the door but it didn't latch 3. repeatedly attempted to close the door but it wouldn't latch 4. put the key tip in the central locking/unlocking and twisted/jiggled it (central locking/unlocking is located on the door just above the latch) 5. closed the door and it latched. 6. this issue happens each time you open the door from the inside (passenger exiting the car). You can open the door from the outside and the door works correctly. 7. looked on the NHTSA website to see if the problem has been reported and I see many issues with Ford Fiesta door latches, so added my report.
The rear passenger door latch would not close.. as I attempted to drive away the back rear passenger door swung open. The door would not stay closed at all and the entire latch system on that door had to be replaced.
Driving at about 20 mph in a parking lot all of a sudden the left rear door opened and could not be shut again due to a malfunctioning of the locking system. ( door latch).
Latch on back door of driver's side unlocked while vehicle was in motion. Stopped vehicle and door would not stay closed. Tied broken door across to door at back of passenger's side. Started vehicle. Latch on back door of passenger's side unlocked while in motion. Second door would not stay closed. Brought car to Ford dealership. Dealer reported that door parts were "defective" and would not be covered under warranty. Had to purchase new door latches and get them installed for $1,000. Major safety issue. I was lucky I had no passengers!!!!! doors unlatched while in motion!
Arrived home after picking up dry cleaning and placing it on back seat, via back driver's side door. Opened door to retrieve clothes, door would not latch shut. Had to have my son sit in back seat and hold door, while I drove to dealership, as the door would swing open when I made a turn. Turns out, car was four days out of warranty, necessitating my paying the full repair cost. By the way, I was told by the service advisor that his wife's Fiesta was in the shop for the same problem and she was three days out of warranty. Part was backordered. He told me Ford is aware that this is a problem, but hasn't made it a recall. Cost me $300+ to fix. Ford needs to step up and cover/reimburse owners!
Back passenger door lock suddenly would not catch. Warranty had expired 3 months ago although mileage only 28000. I took it to 2 dealers. One told me that they have seen at least 70 cars with this problem and that there have been so many that the parts are on back order. At the other dealership the customer service rep told me that he had already seen about 5 in the last month, in fact there was another vehicle there that day with the same issue, only it was a different Ford model. My latch failure was unusual because it failed after the warranty had expired. Most are failing under warranty. One dealership quoted me $600 to fix. The other dealership gave me a break since there was such low mileage and discounted it to $100. I suspect that this lock failure is happening to tens of thousands of cars, but NHTSA is not hearing about it because it is happening under warranty.
We were entering vehicle ready to leave when rear back passenger door latch failed to secure.upon investigation we found many similar complaints regarding this safey concern.contacted Ford told no recall though they did admit they have received some complaints. Updated 4/24/2015
Opened passenger side rear door to put child in car carseat. Shut the door, got in and started car. When I started to reverse the door open alert came on. Got out of car thinking I just didn't shut the door hard enough. The door would not latch. Have not gone to dealership because bumper to bumper warranty is up. From what I have read there is a back order on the part I need to fix it. I have the door tied to the inside of the car and the door open notification constantly comes on as well as the inside lights. Luckily I noticed this before pulling off or the situation could have been life threatening for the kids! I hope that Ford recognizes this problem and does a recall!
The contact owns a 2011 Ford Fiesta. The contact stated that the rear passenger lock failed to lock electronically or manually. The vehicle was taken to the dealer. The technician inspected the vehicle but did not notify the contact of what part needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 28,100.
Rear door latches fail to close both rear doors. They both failed approximately the same time. I now have them tied together from the inside. This is definitely a safety hazard. The dealer said there isn't a recall. They also stated it could take up to 3 weeks to get replacement latches because Ford can't keep up with replacement parts. That tells me there is a problem. Waiting to see if there will be a recall. Ford wants approximately $500 to replace both latches because vehicle is no longer under warranty. I request you contact Ford and have them replace the latches at no cost.
Passenger rear door lock won't lock, and door flies open. This has been reported on this site before. No help from dealer/Ford so far. This is a safety issue and should be handled/resolved as such.
Closed rear passenger door after putting a bag in the car. Started to back out of parking spot when dash display said "door open." Pulled door closed...same thing. Got out. Door latch had completely failed. I now have door bungied closed for three weeks. Contacted Ford and was contacted by local dealer. That was two weeks ago. Called back on Aug. 23, they know nothing or have done nothing. Major safety issue. Cannot use back seat for passengers at all.
- Maryville, TN, USA
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A D V E R T I S E M E N T S
- Hammonton, NJ, USA