Notes: Welcome to North America, Ford Fiesta. Thanks for bringing your herky-jerky transmission, numerous interior quality complaints, and an engine that dies while driving.


really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
12 / 0
Average Mileage:
44,344 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fiesta drivetrain problems

drivetrain problem

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2011 Ford Fiesta Owner Comments (Page 5 of 12)

« Read the previous 20 complaints

problem #141

Jan 172015

Fiesta 4-cyl

  • miles


I reported to sterling mccall on 8/18/14 at 5:50 P.M. the problems that I have been having with my 2011 Ford Fiesta. I also reported the customer satisfaction program 14M01.0N 8/20/14at 7:19 a.M. I brought my vehicle into sterling mccall. Sterling mccall refused to fix the problem. I reported to legacy Ford on 9/5/14at 4:05 P.M. to [xxx]. the problems that I have been having with MY2011 Ford Fiesta. I also reported the customer satisfaction program14M01. On 9/11/14at 6:59 P.M. I brought vehicle into legacy Ford. They gave me a rental car at 7:15 P.M. on 9/12/14 legacy Ford refused to fix the problem. I filed a case [xxx]-5211951 with the customer relationship center at 2:15P.M. I brought my 2011 Ford Fiesta to Firestone for a diagnostic on 12/4/14. The find was that the article supersedes tsb 11-9-2 to update the issue statement and service procedure. I brought it to legacy Ford again on 1/14/15. And legacy Ford refused to fix my 2011 Ford Fiesta again. Then on 1/17/15 my car was in a accident. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Richmond, TX, USA

problem #140

Apr 072011


  • 55,000 miles
The contact owns a 2011 Ford Fiesta. While driving at various speeds, the vehicle shifted gears without being prompted. The failure recurred numerous times. The vehicle was taken to a dealer. The technician diagnosed that the transmission and automatic clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 55,000.

- Addison, IL, USA

problem #139

Mar 032014

Fiesta 4-cyl

  • 64,000 miles
This cars transmission slips out of gear whenever it wants too, shifts erratically and unpredictable especially in traffic at speed between 0 and 45 miles per hour. Two time I was almost in a fatal accident because when I stepped on the gas with the car in drive it was not it gear, the engine tachometer jumped to 4,000 RPM and then snapped into gear, the transmission sounds like it is falling apart from the inside out, sounds like rocks inside. The rider side air bag light saying they are off comes on when ever it wants as well even with the seat belt buckled, up hill assist shuts off causing no or very little acceleration. The car is a death trap it was sold to me with a certified pre-owned warranty 12 month bumper to bumper and 150,000 mile drive train warranty. I have taken it back twice already and paradise Ford in cocoa says its fixed its worse now than when I took it in and now the owner at the dealership refuses to service the car anymore.

- Melbourne , FL, USA

problem #138

Jul 012013

Fiesta 4-cyl

  • 57,000 miles


This vehicle hesitates and shudders upon acceleration, - mostly between the lower gears. It has done this from the start. This has resulted in several close calls in traffic. Ford replaced a seal in the transmission, then they told us the shuddering and hesitation was within "normal specs." It is worse when the vehicle is warmed up and is dangerous -as it can lose power when you need to cross traffic. Ford has now agreed to replace the clutch but there aren't any in stock and we were told to drive it until the part can be obtained. However, I feel the car is a danger in traffic and may break down altogether, leaving myself and two disabled persons stranded. I don't feel that the clutch repair will last as they are only replacing what is a defect in the first place in these transmissions. I don't understand why there hasn't been a safety recall on them. Maybe they are only waiting for enough people to be killed or injured. I hope we aren't one of them.

- Hermiston, OR, USA

problem #137

Jan 052015


  • 68,000 miles
The contact owns a 2011 Ford Fiesta. The contact stated that the vehicle stalled several times without warning. The vehicle was taken to an authorized dealer, who replaced the clutch. Four months later, the failure recurred. The vehicle was taken back to the authorized dealer for further inspection and diagnostic testing. The manufacturer was notified of the failure. The approximate failure mileage was 68,000.

- Palm Springs , CA, USA

problem #136

Nov 172010

Fiesta 4-cyl

  • 7,155 miles
Vehicle will not pull over 40 miles per hour.

- Hazelwood, MO, USA

problem #135

Jul 252011


  • 10,806 miles


I purchased a Ford Fiesta 2011 in October, 2010. Within the first year of ownership (around 8,000 miles), the car began to shutter upon initial acceleration at low speeds, especially when going up or down an incline; when moving the accelerator pedal back and forth quickly (in stop and go traffic, for example, or when accelerating to turn left from a stop) the rpms would jump and the car would not accelerate promptly, and then only after harsh jerking. Numerous trips to the dealership resulted in several explanations (and costly "repairs"), including being told I needed a complete engine flush, faulty brake calipers, recalibration of the computer software, and the classic "that is normal operation for the car." As of February, 2015 (my car now has 50,000), the issue continues to persist and, most concerning of all, my car will now periodically stall with complete engine and electrical failure. Please note the issue described above occurs from a stop and/or at slow speeds. My car has stalled several times while I was attempting to turn left or pull into the road from a driveway. These are particularly hazardous times for the car to fail and severely compromise not only my safety but those of other drivers on the road. Frustratingly, the dealerships consistently report "there is nothing wrong with the car" and "it functions normally." A car like mine -- relatively new, average mileage, with maintenance always completed at a Ford dealership and according to manufacturer recommendations -- should not stall. I am greatly concerned each and every time I drive the car and Ford's apparently inability to solve the issue.

- New York, NY, USA

problem #134

Oct 102011

Fiesta 4-cyl

  • 6,300 miles
When taking off from a stop the engine shutters causing a delay in acceleration.this has almost cause many accidents. It is very startling when the whole vehicle starts to bounce and shake. Clutch parts have been replace 2 times now. Other work has been done to try and fix the problem with no luck.over 20 times in shop. I also have been told Ford has chosen to set guide lines now that they say shutter in the transmission is normal. Normal does not help when I'm trying to pull out on a highway and lose power. I would like to know if there has been other reported issues. This car is dangerous.

- Leavenworth, KS, USA

problem #133

Jun 272013

Fiesta 4-cyl

  • 15,000 miles
The transmission would not shift properly and made grinding sounds.

- Chambersburg, PA, USA

problem #132

Feb 032014


  • 34,000 miles
I purchased a 2011 Ford Fiesta with apx 30000 miles from the Ford dealership in about December 2013. Within 2 months it was at the dealer having new clutches put in the transmission. This apparently is a common problem. Six months later it began to have the same issue. The vehicles has unpredictable acceleration which is dangerous when pulling onto the roadway. I fear I will be run over as the car shutters and fails to accelerate. I have been waiting 4 months for Ford to fix it. The parts are apparently on back order. I fear that people will start being seriously injured or killed due to this problem.

- Pigeon Forge, TN, USA

problem #131

Jun 012014

Fiesta 4-cyl

  • miles


Ford knows that there is a problem with the transmission. They will not fix it. When the transmission shifts it shifts hard and losses the get up and go.

- Winchester, VA, USA

problem #130

Jan 172015

Fiesta 4-cyl

  • 52,800 miles
Car started normally in driveway, but when I put it in reverse to start backing out, noticed the vehicle did not shift and was just sitting in neutral which caused my car to roll back, so I put car in drive and gave it gas to move back forward, but instead kept rolling backwards out into the road (still in neutral). Turned car off and heard clicking/grinding sounds. Waited a bit and tried to start car, but car would not start, saying that it wasn't in park (it was). After fiddling with the gear shift, I finally got the car to recognize it was in the park position and it started again, but experienced the same issues with not shifting into gear properly. It seems to be extremely random as to when it shifts (and into what gear) as sometimes drive would work, sometimes reverse would work, sometimes neither would work. Car is now not starting at all, saying it isn't in park again. Still hearing clicking/grinding sounds after I turn the car off for a few seconds.

- Orlando, FL, USA

problem #129

Jan 082015

Fiesta 4-cyl

  • 190,000 miles
First incident, I was driving at highway speeds, starting popping out of fifth gear. Eventually had to shift into fourth gear to finish the drive home. Took it to mechanic to look at, could not find any external cause (I.e. linkage), and the car felt fine during test drive. A few days later, had trouble engaging into fifth gear. Figured out how to keep engaged without it popping out of gear, which lasted for a couple day. Yesterday (eight days after the first incident), while driving on the highway (approx. 70 mph), heard loud crunching noises, then lost speed. Downshifted to fourth gear, and was able to get off the highway. I let the car sit for a while, then tried to continue driving. Completely lost fifth gear. Car can be driven in first through fourth gear, but just revs in fifth. I've always had a little trouble getting the transmission to engaged correctly in reverse, but never in the rest of the gears.

- Elyria, OH, USA

problem #128

Jan 022015

Fiesta 4-cyl

  • 85,000 miles
Ford manufacture service request by mail said to inspect and replace if needed clutch for transmission. Ford dealer replaced the clutch and 2 days later the transmission didn't shift smooth. As the transmission shifted the engine revved up another 1,000 rpms before shifting with shuttering noticed. Ford technicians said it was safe to drive until they could see it at the shop. 2 days later when the dealer reopened the transmission completely failed and would only shift badly from 1st to 2nd gear. It would not go into 3rd gear. 30 mph max speed.

- Flagstaff, AZ, USA

problem #127

Jan 052015


  • 47,000 miles
Vehicle suddenly began to alternately surge and experience loss of power while driving, slipping badly between gears. Service engine light came on. From a stop, the vehicle nearly stalled when accelerator was depressed. Ford dealership stated engine code indicated a bad clutch actuator. This is a cvt automatic transmission and there are several tsbs on this transmission for a variety of problems with the tcm/PCM, clutch plates, clutch actuators, and seals. Ford has extended the warranty for these transmissions but is apparently only fixing the obvious problem at time of breakdown instead of replacing all known defective parts. The driving characteristics when one of these parts fail is dangerous, causing the car to shudder, jerk, experience loss of power when shifting, or experiencing sudden throttle surges. All know problem parts should be replaced. A recall is in order.

- Manhattan, KS, USA

problem #126

Jul 232014


  • 59,936 miles
The car was making noises and sounding like it was having difficulty changing gears, took it in to a Ford dealer in charles town, wv (thomassen) and was told the car was ok, they reprogrammed it. A month later, same issue, took it back to them, they replaced the controller module and pronounced it fine. Three months later, same issue. Have been told was a recall on the transmission but now the Ford dealership it is at in weston, wv, toothman, is not wanting to perform the recall, and kept it on their lot for 1 month before they even put it on a rack and looked at it. They claim it was dry of transmission fluid. The day before leaving, oil change was done and fluid levels checked. When it broke down, my daughter and boyfriend checked the fluid first thing and it had plenty. Now, car is stranded and no one is wanting to help with this issue. Ford first gave a claim # and said recall would be performed. Now they say its not a recall, just a service.

- Williamson, WV, USA

problem #125

Dec 052014

Fiesta 4-cyl

  • 371,342 miles
After driving and then parking the Ford Fiesta 2011 for a short dinner and the coming back to the car. I found that the car was not able to be started and it was stuck on the park position. The auto had to be towed to a Ford dealership. There they found out that it was the transmission.they performed fsa 14M01 plus other bulletins that pertained to those transmission problems that the Ford claims, but to no avail the problem has migrated within the transmission and it seems that they cant fix. It has been in the shop too long and it costing too much money in auto rentals and agony. I believe that the Ford should owned up to it and completed changed the transmission. Now it does not take reverse.

- Riogrande, PR, USA

problem #124

Dec 242014


  • 119,000 miles
2011 Ford Fiesta bought at garber used cars in saginaw Michigan. I have had my car worked on for the recall for T E transmission rings. They told me they needed to also change out the clutch. Prior to this I spent 1200 dollars on the transmission part they said wasn't covered by a recall. The engine light started coming on a few days ago. They told me it was the catalytic converter. 650 to replace, and yesterday my car refused to start...the safety won't unlock and my car can't go into any gear but park. I had to have it towed...still waiting for the clutch and converter to come in so it can be repaired. When it runs it is a good ride. But the car has cost me all sorts of money I really cant afford to pay out. I will say if Ford doesn't come through and take responsibility for this car and fix the issues the company will lose my business forever.I am angry and disappointed and tired of paying for something that is so undependable.

- Saginaw, MI, USA

problem #123

Jul 012011

Fiesta 4-cyl

  • miles
Ever since we bought the vehicle (new), the transmission was hit or miss. From taking a while to shift in lower gears, to shaking, clunking, surges, to just hard shifting. Dealers stated it was normal but you and I know that's not right. It's to the point now where our car won't even shift into reverse or into other gears. We'll have to tow it to the dealership to get it repaired. It's upsetting when you read that there are so many in the same situation and nothing is being done about it at the government level. This is the one time we need government assistance to get the Ford corporation to do what's right for their customers. Please go through the pain and begin the process for a transmission recall. You'll restore our faith. Thanks.

- Lorton, VA, USA

problem #122

Oct 202014

Fiesta 4-cyl

  • 23,000 miles
While driving the vehicle's transmission began to act up. I was not able to drive over 30 mph. The transmission would slip while driving.

- Arlington, VA, USA

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