Notes: Ford significantly updated the Fusion for the 2010 model year. We wish they hadn't

Throttle body issues have led to a ton of reports about a sudden deceleration and loss of power while driving. Ford issued a “customer satisfaction program” in March 2014 that, unsurprisingly, has left very few customers satisfied.

2010 is also the year we started seeing complaints about the power steering failing. Throttle and steering failure? Yeah, that’s why this is a clunker.


really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
59,990 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Fusion miscellaneous problems

miscellaneous problem

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2010 Ford Fusion Owner Comments (Page 3 of 3)

« Read the previous 20 complaints

problem #15

Aug 272013


  • 42,132 miles


I was driving on interstate 71 and the car felt as if it was loosing power. The wrench light came on and the engine light came on. I pulled over to the side of the interstate and turned the vehicle off. I waited a minute and started the vehicle. It started and I accelerated and I pulled onto the interstate. About a mile down the road the same thing happened and the vehicle lost power. I pulled over, waited and restarted the vehicle. I again pulled onto the interstate and the vehicle seemed to be okay to drive although the engine light was still on. I drove it directly to john nolan auto service. They checked the vehicle and stated that the eec. Diag. P02111 stored in the computer for throttle body stuck open. They removed and replaced the throttle body assy and re-programmed the PCM.

- Norwood, OH, USA

problem #14

Aug 282013


  • 81,235 miles
I was coming home from work and I had just turned left on to [xxx] and the car start slow down I tried to accelerate but the car slowed to about 2mph and the engine just started to shake badly it wouldn't even pull the hill going to my house so pulled over in a neighbors yard and called my father he told me to just cut it off and wait a couple minutes then retry it and after I wait it started fine and the wrench light went off so drove it to my home about a mile away and it did it again when I was pulling in my drive way if this had happened when I was turning on to my road I could of been hit by another car this is a safety issue and needs to be recalled before some one gets hurt or killed. Wise up Ford it your cheap china parts that's causing the problems. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Moreland, GA, USA

problem #13

Jun 112013


  • 62,000 miles
Was on my way to work when without any warning my car started jerking and running really rough. Then it just would not go any further as I kept trying to give it the gas. Luckily I arrived at work. Thinking I had received some bad gas and it would pass, but it just kept getting worse. Now I can't even drive it for fear of it stopping and I would be stranded.

- Griffin, GA, USA

problem #12

Mar 312012


  • 74,080 miles


We bought our 2010 Ford Fusion used and the day we purchased the car we had a problem. The check engine light was on and when we asked the dealership we were told it was because they had just changed the oil and needed to reset the computer. We noticed that when we stopped the car would jump forward and stall. We called the dealership and were told to bring the car back and they would fix it and provide us with a loaner in the meantime. When I called back to schedule the service I was then told they would not fulfill there statement. We called, sent email and never received and response. I had pretty much given up on help until by mistake they had called us about our recent purchase and they had stated they had called the wrong person, I voiced my concern as the car had been getting worse and the stalling, especially when driving on the interstate was becoming more frequent and dangerous. We have had the car diagnosed, and some repair. We were recently informed that the problem in the throttle body which I have found out is on back order and was told the manufacturer is no longer making. I have found many complaints about the issue on the same make/model. This is a big safety hazard. Unfortunately when you are a one car family you cannot just set your car aside and not go to work or other necessary places. I do not understand why after at least 2 yrs of complaints on this issue it has not been taken care of so far. Someone will, if they have not already be seriously injured or killed due to this problem Ford and others are definitely aware of this issue since it cannot be repaired due to no part. These cars need to be recalled immediately,

- Riverview, FL, USA

problem #11

Jun 152013


  • 33,000 miles
While driving the car locally on 6/15/2013, I stopped at a traffic light and upon entering the intersection and making a left turn, the car almost stalled and then started to buck and surge. I turned the corner but could not drive any faster than 20 mph and the car continued to surge, then almost stall, then surge again as I drove down the road 1/4 - 1/2 mile to the entrance of my daughter's development. I pulled the car over and put it in park. My daughter came to meet me and I drove the car up the block to her house without stepping on the gas but letting it "coast", during which it again continued to surge then almost stall, then surge again. We had the car towed to the local Ford dealer where it was diagnosed with a throttle body issue. They told us they could not get the part for another 3 weeks since it was on back-order nationally, but informed us that it was ok to drive the car. We did not feel safe driving the car, as it could surge into an intersection or stall suddenly, so we investigated throttle body issues on Ford cars on the internet and learned that there were numerous similar issues nationwide. So we determined to leave the car at the dealer until it could be repaired and driven safely. We felt it was important to file this report since we feel this is a significant safety issue that could result in serious injury.

- Mendham, NJ, USA

problem #10

May 042013


  • 47,800 miles
Driving down highway at 45 mph when car suddenly wouldn't respond to the throttle and almost complete loss of power...very bad vibration and bucking... wrench light on dash went on... managed to get off road before we were hit by a vehicle behind us... pulled to safe spot... turned off car waited a couple minutes car restarted seemed fine... proceeded back on highway... within 50 feet car again went into creep mode and again with luck got off the road... called for tow... today dealer called us that the problem was with the throttle body... still Ford will not admit a recall should be done... this is a serious safety problem.

- Myrtle Beach, SC, USA

problem #9

Sep 302011

Fusion 4-cyl

  • 39,000 miles


While driving the car to get on freeway it boggled down like it was going to turn off and check engine light turned on and wrench symbol so pulled to the side and car was shaking as if it had no gas so turned off for 3 min and turned back on and drove not even a mile down the road and it did the same thing so turned off and on again and it ran as if was fine not even a month later started doing the same thing once you drive and it starts to accelerate it boggles down and lights come on. Got it checked and was told it was the throttle body which is happening in a lot of Ford Fusion 2010 cars.

- Slaton, TX, USA

problem #8

Oct 062012

Fusion 6-cyl

  • 190,000 miles
This is my second complaint in as many days - about the exact same problem. This incident happened two days after the first one. Traveling on a city street approximately 15-20 mph and the car suddenly loses all acceleration and the wrench light appears. I was able to putter to the side of the road and shut the car off. When I restarted it, it ran fine. It goes to the dealer today for inspection, where I suspect I'll get the same response that most every one else gets - that the problem couldn't be re-produced. What will it take to get a recall from Ford about the defect in their design" fatal accidents?" that's a pretty high price to pay before they're forced to correct their product.

- Medina, OH, USA

problem #7

Mar 162012


  • 44,350 miles
Car began to lurch and unable to accelerate. Check engine and wrench light appeared. Had to pull over and manually turn off car. Turned off radio, and air conditioner, restarted car and was able to drive home. Car has had same issue several times, occurring more and more frequently. Vehicle to service on 6/19/2012, mechanic diagnosed a throttle box failure.

- Bloomington, IN, USA

problem #6

Apr 172012


  • 72,000 miles
I was driving down the road and suddenly I was losing power. The car was on but stepping on the gas pedal did nothing. The check engine light and the little wrench came on. I coasted into a parking lot and put the car in park. It started to vibrate and make noise. I shut it off and tried to restart it. It seemed normal so I started to drive home. I got about 3 mile and it did it again. It has steadily done this about 2-3 times a week now. One time I was going 65-70 on the express way and had to coast off. The last time I was turning left and I had the green light I was in the middle of the intersection. My light turned red I could have been plowed into and killed. I bought this car May 2011. I have only had this car for 1 year it had 65000 miles, I have no warranty on this car and can not afford to have it fixed. This is dangerous are they waiting for deaths to do anything about it? I have instructed my family if that happens to sue Ford. Ford knows there is a problem with these cars and should fix it.

- Toledo, OH, USA

problem #5

Aug 162011

Fusion 4-cyl

  • 17,000 miles


Just starting off from a traffic light the car started to stall. The car was towed to montrose Ford where they determined a part in the transmission failed. The part was ordered and replaced a few days later. On the 16th of September while driving the brakes failed. The car was taken to ganley Ford on the 19th of Sept. They initially determined it was a transmission problem, exactly the same problem that was repaired in August. On the 21st of Sept. The maintenance people drove the car with a computer connected to analyze what was happening but found nothing wrong. Now they say the problem is hydraulic related but will need to keep the car for at least 30 days to solve the problem. At this time they have no idea what is really wrong. Inside the car is an intermittent noise. It can only be heard when just starting out or at very slow speeds. Ganley Ford has no idea where this noise is coming from.

- Copley, OH, USA

problem #4

Jul 022010


  • miles
To begin with I was only having problems when shifting from reverse to forward. I took my car in for the recall and I am still having problems: My car will jerk violently and then slow down to 0. the wrench light comes on and sometimes the transmission light. It has happened going slow as in making a turn, going fast, and going slow in a straight pattern. I have documented the gas because the service tech said it might not be the transmission but something with the fuel. It happens on full, 3/4, half and a quarter of a tank, early morning, after I have driven it for a while. Yesterday it happened 4 times in 4 miles each time I have to shut the engine off, which apparently resets it, because the lights will go off, but then come on when it happens again. This car is dangerous to drive, someone is going to be killed. I have advised my family that if I am rear-ended and death occurs to seek legal council. The service people say they can not do anything unless they can get the car to mimic the problem, or something shows up on the computer. Meanwhile this is my only means of transportation, I also use my car everyday for business. They have not provided me with an alternate means of transportation yet want to keep my car for 4 days. Please do something, there are complaints all over the internet, I am sure you would have more complaints if people knew about you. Can you pull Ford's service records to get a more accurate record of the magnitude of problems. Do something before someone dies.

- Semmes, , AL, USA

problem #3

May 182010


  • 8,767 miles
Engine hesitates from a stop and bucks and jerks while driving. Hard pick-up. RPM's up to max without vehicle acceleration. Feels like transmission slips into neutral. First visit, 5/18/2010 (8767 miles-bought new at 15 miles-10/10)/ presently, July, 2011, car with 22,000 is in for 4th return to dealer: 10/2010 car 1 year old, 14,000 miles, local oil repair shop notices both lower ball joints boots split, returned to dealer to resolve. Still hesitating and jerking and bucking, particularly during gear shifts. Second visit, 11/2010 returned for same driving problems. Third visit 6/30/11 service shop notices leak under carriage, returned to dealer. Service manager and I check under carriage, still obvious leak, he told me it wasn't a leak, we both had grease/oil/something on our hands. Refused to extend rental car coverage as car is "completely fixed", left with car, wrote on ticket, "leak still unresolved". returned for forth visit 7/8/2011 admits leak "somewhere". also, sealant around windshield melts and becomes tacky in hot weather (Texas). Had dealer reseal last summer. Now, area is getting tacky again. Will this occur each summer and will seal hold during hard rain?

- Round Rock, TX, USA

problem #2

May 062011


  • 5,970 miles
As I was passing another vehicle, the vehicle lost power and a warning light illuminated telling me to pull over immediately. Luckily I was able to make it to the side of the highway. The codes pulled were P0010, P0201, P0202, P0203, P0204. The dealer checked the electrical connections and reassembled. The issue happened again on 5/30/11 as I was driving on the highway. The same codes as the first incident was found with an additional code of P1A03. Again the dealer checked the electrical connections and reassembled. I feel this is a safety issue because when you are driving along on the highway the cars around you do not expect you to dramatically slow down. If you manage to safely make it to the side of the road without being in an accident or causing an accident you still face another safety issue being stuck on the side of the road with traffic going by at 65 mph.

- State College, PA, USA

problem #1

Feb 092011


  • 14,000 miles
After driving about 1.5 miles from home, my wife came to a set of lights and stepped on the brake to stop. The brake pedal went nearly to the floor and several dash lights came on including the brakes & anti-swerve. The vehicle slowed to a stop as she entered the intersection. Fortunately 2 things were in her favor, there was no one ahead of her and there was no cross traffic at the light. Either could have resulted in an accident. She drove the vehicle back home since she considered that the brakes had failed and she may not be able to stop the vehicle. She called me. I told her to call the dealership. She left the vehicle running thinking that perhaps as it warmed up it would work and tested it several times over an hour's time in the driveway. She pulled out the car's manual to see if there was anything listed regarding the brake failure. She read in another part of the manual about resetting the car's computer by shutting off the engine. When she restarted the vehicle, the dash lights went out and brakes returned to normal. The dealer said they "never heard of this problem" and said the earliest they could see the vehicle was 5 days later. We dropped the vehicle off the night before with a description of what was experienced. The dealer said they "could not verify the concern" and Ford does not provide any guidance regarding the issue. I was able to find quite of few instances by simply doing a "google" search including a video by 'consumer reports' who experienced the exact same problem. Ford assured them it was a 'software' issue and claimed that all 2010 Fusion hybrid owners would be notified to have the software updated. My car was a newer model 2010 and apparently not under this notification since we did not receive anything from Ford. The 'Ford customer care' suggested taking the vehicle to another dealer for service who said, "there is nothing we can do."

- Appleton, WI, USA

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