Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.


really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
45,428 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fusion drivetrain problems

drivetrain problem

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2011 Ford Fusion Owner Comments (Page 11 of 11)

« Read the previous 20 complaints

problem #20

Jun 112012

Fusion 4-cyl

  • 3,390 miles


My sister was driving my 2011 Ford Fusion to go out of town, when getting back into town, she pulled into macdonalds, put shift in park. While sitting in car, we were taking food orders from passengers, one in front passenger side of car and one in back passenger side. We, my sister who was driving and I who own the car, got out of autombile, we went into macdonalds stood in line, when we got up to the counter to order, someone yelled " that car is rolling backwards" and the car rolled backwards into the side of a white truck, damanging the passenger side door on the truck, no damage on Ford Fusion. The car was running as to leave the air conditioner on because it was so hot out. I was in the resturant and not even near the Ford Fusion at the time of roll back. I have been driving for over 53 years and know when a car is in gear, this Ford Fusion jumped out of gear somehow, it was in gear. Even where it was parked was on a small incline. When taking the Ford Fusion to Ford dealers, I was told that it could'nt have jumped out of gear, it had to have not been in park. Now remember this car was running with the air on, didn't roll back when we were taking orders for food, and then we stood in line in the resturant befor the car rolled backwards. This was reported as an accident on my sister's insurance, how can this be, how do they know I wasn't going to drive my car the rest of the way home, we were only 1 mile from home. And besides the car didn't even roll back for aproxmontey 6 minutes. This has to be reported as so it doesn't happen to anyone else.

- Wixom, MI, USA

problem #19

Jun 262012


  • 3,000 miles
Pulled up to mcdonald's, put in park, took orders from other people in auto. Got out of auto took another order from passengers, left running, went into mcdonald's stood in line, when up to counter to order food, some yelled " that car is rolling backwards, it was my sisters 2011 Fusion, it was put in gear before we went into restaurant it jumped out of gear and rolled back into the side of a white truck. Took the car to Ford and the person said it is was not possible for that to happen, but it did.

- Wixom, MI, USA

problem #18

Sep 212012


  • 25,512 miles
Background: I am a member of the us military stationed overseas, so it's a little harder to do maintenance on vehicles.... I purchased a Ford Fusion last year understanding it was a vehicle I wouldn't have to do much maintenance on for the next few years besides the basic oil, coolant, brake fluid, and filter checks. For the last year it had no problems until yesterday. I was driving home and came to a busy intersection where I had to turn left from a stop. 1 1/2 seconds into the turn (about 6 mph) my throttle cut off, the wrench light came on and I was coasting about 4 mph through the intersection with oncoming traffic... not an experience you want to have in a foreign country. I got through the intersection, pulled over and noticed my engine was wavering in RPM's from around 1000-2500. I turned off my car, waited about 2 minutes and turned it back on to notice it didn't turn over like the other hundreds of other times it did in the past year. It took about 6-7 seconds of the engine cranking to get it to run. I took it home and it sat overnight in my carport. Today it happened again at a 4 way stop. I would love to know if Ford is going to do something about this issue. I have read multiple posts and a ton of other people are having the same problem. Now it seems I need to replace my throttle body which is not going to be cheap. There comes a time where the dealer needs to step in, especially if it is putting people at risk.....

- Apo, AE, USA

problem #17

Sep 202012

Fusion 4-cyl

  • 81,500 miles


The transmission shifts hard/jerks between 2nd and 3rd gear frequently. It also shifts hard/jerks when lowering speed in heavy traffic situations.

- Memphis, TN, USA

problem #16

Sep 122012

Fusion 6-cyl

  • 40,200 miles
It has happened before to my wife on two other occasions. So I took the car out and drove it around and was coming back home and after turning onto our rode and got up to 45 mph the wrench light and the check engine light came on and loss all power. Step on the gas pedal and there was nothing. Rolled over to the shoulder and put in park and waited for a couple of minutes and restarted it. Went about another 300 yards and it did it again. Did some research on the internet and Ford has been having this problem with the Fusion and there other cars like the escape. They all came down to the throttle body being bad and had to be replaced. But my question is if they have been having this problem for awhile why hasn't Ford or someone put a recall on these throttle body's. this can cause a serious accident if a person is going down the highway and this occurs the person could be possibly rear ended.

- Mcdonough, GA, USA

problem #15

Sep 022012


  • 43,387 miles
I turned right and accelerated to 10 miles. The wrench light came on and the car stalled and I could no longer accelerate. I put the car in manual and was only able to go 2 mph I found a safe place to pull over and shut off the car. I turned it bck on and I was able to accelerate and ha no further issues. How the car has done it 3 times since. This is extremely dangerous if in high traffic areas.

- Lewisville, TX, USA

problem #14

Aug 212012

Fusion 6-cyl

  • 44,000 miles


While driving ~55mph in left lane of a 3-lane interstate at morning rush hour, the engine lost power, continued running at ~1000rpm, but would not accelerate. The check engine and wrench lights were on. The car was nearly hit by numerous vehicles as I coasted to the emergency lane on the right side of the expressway. The engine was shut off, then restarted, and it was ok for several miles. The same scenario was repeated twice while driving to a nearby dealer. The throttle body was replaced at a cost of $650 since it was out of warranty. Service personnel told me that they had seen several of these same problems on Fusion. This one dealer is most likely representative of others, so there must be a very large number of these problems occurring in nearly new vehicles. Why hasn't Ford, where quality used to be job one, issued a recall? this car has been otherwise flawless up to this point.

- New Salisbury, IN, USA

problem #13

Aug 212012

Fusion 4-cyl

  • 58,000 miles
Nothing actually happened yet. This morning on my way to work, my vehicle seemed like it was ready to accelerate without me pressing the gas. I was at a stoplight, then I noticed my vehicle was trying to take off on it's own. It was giving slight jerks to go forward. First time I experienced this. I will be contacting Ford about this issue today, although they will tell me "we can't do anything until a light comes on."

- Mescalero, NM, USA

problem #12

Jul 042012


  • 36,530 miles
Pulling into traffic car lost all throttle control wrench light came on engine still running started surging or idled up and down had to put in park and restart acted like nothing happened! next day died twice more engine light on this time stayed on all day then went off and no code found went a week or so no issue till yesterday 7/23/2011 did it twice almost hit in rear twice! it only has 37000 miles help us they want even look until it shows a code! but may B too late then!!

- Ringgold, GA, USA

problem #11

Jul 142011

Fusion 6-cyl

  • 80 miles
When pulling into traffic with my vehicle the transmission slips between second and third gear the car slows and hesitates allowing traffic to come up abruptly from behind. There is no warning no stop lights on so traffic is unaware that the vehicle is slowing.

- Brunswick, OH, USA

problem #10

Jun 172012


  • 32,033 miles


The contact owns a 2011 Ford Fusion. The contact stated that while driving 20 mph, the vehicle attempted to shift from second to third gear with an abnormally hard jerking motion. The contact stated that the failure recurred a few moments later and the transmission slipped. The contact moved the vehicle to the side of the road to shift into park and noticed that the vehicle was shaking and idling very hard. The contact proceeded to drive and the failure recurred. The contact had the vehicle towed to the dealer for inspection. The dealer informed the contact that the cause of the failure was unknown. The manufacturer was not notified. The failure mileage was 32,033.

- Gaithersburg, MH, USA

problem #9

Aug 202011

Fusion 6-cyl

  • 13,210 miles
The vehicle when driven either does not shift correctly out of gear, doesn't maintain the right gear, and has a violet upshift and downshift reaction when increasing or decreasing has been at Ford service garage for over a month, and they cannot find the problem, or a solution. Ford engineers have came down and looked at the car. They also cannot find a solution to fix the problems with the car. They have replaced numerous parts in the transmission, and moved on to replacing spark plugs and egr valve in the engine.

- Streator, IL, USA

problem #8

Mar 062011

Fusion 6-cyl

  • 2,900 miles
Transmission originally blew up @ 2,900 miles. Transmission now (10,000 miles) looses forward momentum under acceleration (30 mph) and then has violent shift from 2nd to 3rd gear. Defect presents significant issue presenting an opportunity for the vehicle to either be rearended with loss of forward momentum or for the driver lose control at violent upshift. Dealership has attempted repair 3 times. Dealership has now installed data recorded and returned vehicle with instruction to owner to record diagnostic information when the defect recurs. Symptoms have been replicated / confirmed by multiple Ford representatives on multiple occasions. No root cause identified, no permanent corrective action implemented.

- Jackson , MI, USA

problem #7

Feb 212012

Fusion 6-cyl

  • 18,644 miles
Today when turning into a parking space with my right foot lightly on the brake, my car suddenly accelerated. I quickly turned the wheel and braked to avoid hitting a cement post. Two weeks ago when going up a hill without my cruise control on, the car would not accelerate when I was pushing on the gas pedal. I released the pedal and the car lurched forward so fast I had to brake.

- Gwinn, MI, USA

problem #6

Jan 012012


  • 200 miles
The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 5 mph, there was an increase in the engine rpms and the vehicle hesitated to accelerate. The failure occurred intermittently. The vehicle was taken to the dealer five different times. The technicians were unable to diagnose the failure. The vehicle was not repaired. The approximate failure mileage was 200.

- Oxford, ME, USA

problem #5

Jul 052011


  • 5 miles
Transmission slams into third gear first time you drive it each day. Does not matter if it is morning, afternoon or night. This has been an issue from the first day I bought the car. I took it back to the dealership I bought it and was told to drive it... it would work it's way out. I have had it in 6 times since... last time they told me there was nothing they could do until Ford came out with a new fix. Ford has already had two updates that do not work. I have filed a lemon law with Ford... and have the BBB information to file out as well. I was supposed to hear back today, but did not... I called 3X's left a message twice.

- Jacksonville, FL, USA

problem #4

Jan 042011


  • 800 miles
Transmission "flares" (rpms jump) when upshifts occur, sometimes several hundred rpms between lower and next higher gear. This happens on irregular basis, but mostly seems to happen when car is cold.

- Tiffin, OH, USA

problem #3

Oct 012011

Fusion 6-cyl

  • miles
2011 Ford Fusion. Consumer states while traveling vehicle lost power on three separate occasions the consumer stated when he pulled over to the side of the road, the vehicle vibrated as it idled. The consumer turned off the ignition, waited a few seconds and then started the vehicle. Each time the vehicle ran normally after he restarted it. In addition to the problem, the transmission slipped on two different occasions. The consumer took the vehicle to the dealer, but they were unable to diagnose a problem.

- Orlando, FL, USA

problem #2

Sep 152011

Fusion 4-cyl

  • 5,700 miles
On September 15, 2011 I was driving my 5 month old 2011 Ford Fusion hybrid with 5700 miles on it when a brake warning light came on and a warning tone sounded in my vehicle. I pulled over and stopped the vehicle. I called walker Ford in clearwater and they said it probably was only a defective rear brake light and bring it in when you have time. I restarted my vehicle and the warning light and tone were gone. I continued driving home and when I was almost home, the brake warning light came on again and so did the warning tone. But this time I noticed my estimated miles per gallon on the onboard computer system was going up and down and the vehicle no longer went into the electric hybrid mode. I called walker Ford and told them I was going to bring the vehicle in on the morning of September 16th. I brought it in and all day long they troubleshoot it and walker Ford could not figure out what was wrong with it. They put a call into the Ford technician hotline to find out what was wrong with the vehicle. At the end of the day they did not hear back from the hotline and I needed a vehicle to get home. Walker Ford wanted to give my vehicle back to me to drive home and use over the weekend. I refused saying that the manual said to bring the vehicle in for service for the brake warning light and the electric/hybrid system not working. Nothing in the manual said to continue driving the vehicle. So walker Ford finally gave me a loaner to drive. Monday September 19th they got an answer from the hotline and it said a vacuum hose/assembly was bad and they put one on order. The next day the part was not delivered but a notice that the part was not available but back ordered and it would become available sometime around October 14th. I contacted Ford customer service and made a complaint case # [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Trinity, FL, USA

problem #1

Jun 282011


  • 2,000 miles
I was traveling about 35 to 40mph when the car starting acting up. Anytime I had to slow down and then speed up the RPM would not shift, when it did shift it would jerk the car forward. I also have been having an issue where I would step on the gas and it would act as if it was in neutral. This continues to happen and I fear that one of these times I will be in an accident with my kids in the car. These are all transmission issues, I have brought it in twice now first time they did the tsb which was to reset the PCM and my ac wasn't and still is not working. Resetting the PCM did not work so now back in the shop it sits. This car is only 4 months old and already has safety issues being the transmission. There needs to be a recall before there are deaths.

- Rome , NY, USA

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