CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
42 / 0
Injuries / Deaths:
21 / 1
Average Mileage:
80,373 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Every time I try to park or get out a parking area my power steering assist fault, brights up my dashboard and I can't move or control my car without turning my vehicle completely off. Even sharp turns or quick U turns my wheel locks up. Whenever I'm in motion whether it be slow or accelerating it locks up no matter what and the only solution is for me to turn my car off and on and even then it won't always work.
Ever since Ford Motor Co. Installed a new steering box due to one of the past recalls, the steering locks up at random but mainly when backing up and turning at the same time. However, it has locked up when traveling within traffic (in the city and freeway) which is very scary.
The contact's niece owns a 2011 Ford Fusion. The contact stated that while her niece was driving approximately 15 mph through a roundabout, the vehicle loss power steering assist with a message on the instrument panel. The steering wheel stiffened. The vehicle began to drive forward while she was attempting to turn the steering wheel. The contact's niece was forced to come to a complete stop to turn off and restart the vehicle. The vehicle then resumed normal driving functionality. Her niece then took the vehicle to bell Ford (1200 NJ-27, woodbridge township, NJ 07067) where they informed her of NHTSA campaign number: 15V340000 (steering) however, the VIN was not included in the recall. The manufacturer was notified of the failure and they informed the contact that the vehicle was under warranty for the power steering failure. The contact then called maplecrest Ford Lincoln of union (2800 springfield ave suite 1, vauxhall, NJ 07088) and was informed that the vehicle was no longer covered under a warranty. The vehicle was not repaired. The failure mileage was approximately 160,000.
The 'power steering assist fault' warning light started coming on sporadically as of 3-25-2021 when I start my car. If I turn the car off and turn it back on, the warning message goes away. I read the Ford did a recall on some 2011 Ford Fusion for this problem but my VIN is not included in the recall. If my Fusion is having the very same problem as the recalled Fusion, I do not understand why my Fusion is not included in the recall.
- Omaha, NE, USA
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My local Ford dealership replaced the steering box a couple of years ago and ever since the car's steering locks up when I turn the steering to the right quite a ways and try to parallel park in reverse.
The contact owns a 2011 Ford Fusion. The contact stated while driving 5 mph, the steering wheel ceased without warning. The contact parked the vehicle at her residence. The contact stated that she experienced the failure on three different occasions. The vehicle was taken to an independent mechanic and the contact was informed that the electronic steering rack and pinion needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that the vehicle had been repaired three times previously. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 97,343. The contact has stated that the problem occurred once while traveling on the highway at a speed of 70mph. The contact stated that they were almost in a collision and were stuck on the highway, waiting to be towed.
The contact owns a 2011 Ford Fusion. The contact stated upon starting the vehicle, the steering wheel was locked making the vehicle undriveable. The contact was able to restart the vehicle and unlock the steering wheel. The contact stated that the steering assist warning light was illuminated. The contact related the failure to NHTSA campaign number: 15V340000 (steering). The vehicle was not taken to a dealer to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 191,000.
The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the power steering ceased. The contact restarted the vehicle for the power steering to function properly. The failure became more persistent over time. The power steering assist warning light was illuminated along with an unknown error message. The vehicle was taken to woody anderson Ford (2500 jordan ln nw, huntsville, al 35810, (256) 513-4597) who stated that the key needed to be replaced. Additionally, a special tool was needed to remove the code the vehicle was displaying. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 144,000.
We were driving down the road when an error popped up on the cars screen saying service power steering we pulled over into a gas station turned the car off came back to turn it on and the steering wheel was practically impossible to move. This is the second time this happens. Last time the same exact thing happened out of nowhere completely unexpected. We took it to the Ford dealer and we're told it was a recall and they fixed it. I find it to be extremely dangerous that this issue is happening once again such a short time later. Specially being that this is a car that barely gets any use. Thank god we were not on a highway because it's such a dangerous situation. Attached is a picture of the paperwork we received when the problem was supposedly resolved 2 years ago. We are now being told that they will not fix this issue S it will be more than $1000 to fix.
The contact owns a 2011 Ford Fusion. The contact stated while turning right into a parking space, the contact noticed the power steering assist fault light was illuminated. The vehicle was extremely difficult to turn. The contact stated that the vehicle was towed to lindsey Ford (11250 veirs mill rd, wheaton, md 20902, 888-457-7005) to be diagnosed. The contact was informed that the powering steering gear needed to be replaced however, the repair was not covered under warranty. The vehicle was not repaired. The vehicle was towed to koons Ford (3111 automobile blvd silver spring md, 20904) to be diagnosed. The mechanic was unable to provide a cause for the failure. The vehicle was not repaired. The failure mileage was 130,200. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While driving slowly into a parking lot to check rear wheel sounds, message "power steering assist fault" appeared on the dash. Extremely difficult to turn wheel and could not backup. Dealer diagnosis on 2/23/21 was "rear calipers seized" and steering gear needs replacement.
Another Fusion with power steering assist not functioning. Recall 15S18 not applying to many of the defective steering vehicles. How can only select vehicles only be effected with the same parts on all? praying for a miracle no one loses their or a family member life or lives.
The contact owns a 2011 Ford Fusion. The contact stated that while driving 55 mph, the vehicle loss power steering assist. The contact stated that the power steering assist warning light was illuminated. The vehicle was towed to gateway Ford (1055 w andrew johnson hwy, greeneville, tn 37745) where it was diagnosed and the contact was informed that the power steering needing to be replaced. The vehicle had been repaired under NHTSA campaign number: 15V340000 (steering) however, three months later the failure occurred. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.
NHTSA and Ford cherry picked several models of 2011/2012 Fusion models out of a power steering rack sensor recall. If you check enough blogs you will find that this leaves out tens of thousands of vehicles and many have experienced loss of power steering including myself. I replaced out of pocket one time and 50000 miles later the issue returned. Ford should be ashamed for this. Never again.
The power steering assist quit working for multiple seconds multiple times over a period of 5 years while the vehicle was still under the extended 10 year warranty afforded us via the safety recall 15S18. Each time we brought the vehicle in to be checked for dtcs, there were no dtcs present probably because the failure would only occur for about 3 seconds. Not long enough to set a dtc. At ten years and 28 days after the in service date of the vehicle the power steering assist failed for about 15 seconds, just long enough to set a dtc. When the rack failed, the steering was nearly impossible to turn and may have resulted in an accident if the failure would have occurred while actually driving down the road. Lucky for us we were still in the driveway in gear but not moving. Ford diagnosed the problem as a failed power steering rack, but since we were 28 days past the ten years, they refused to install a power steering rack under the terms of the recall. We had to pay $2100 for a replacement power steering rack.
The contact owns a 2011 Ford Fusion. The contact stated while driving 25 mph, the electric power steering failed to operate as intended. The contact stated that the service power steering amd stability traction warning lights were illuminated. The vehicle was taken to the local dealer bob-boyd Ford (2840 N columbus St, lancaster, oh 43130, (740) 654-1122) where it was diagnosed with needing the software to be updated. The vehicle was repaired however, the failure recurred. The manufacturer was informed of the failure but offered no further assistance. The failure mileage was approximately 224,000.
There was a safety recall for the 2011 Ford Fusion, however, I put my VIN into Ford's system to access the power steering assist failure recall, and it does not come up. The 2011 Ford Fusion and other years were recalled by Ford, yet it doesn't show for my car. I need this repair completed, as this vehicle is unsafe in its current state. I was driving the vehicle on the city streets and the highway, it lost all steering control. I was in fear of my life. I could barely turn the steering wheel and had to maneuver two lanes of traffic to come to a stop. I have not had the car for long, yet it sits in the garage because it is unsafe and undriveable. I need to know why my 2011 Ford Fusion is not covered. Ford knew about the faulty steering racks in these vehicles and refuse to repair or offer a remedy for some of the same model year vehicles.
A D V E R T I S E M E N T S
- Inverness, FL, USA