Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.


really awful
Crashes / Fires:
18 / 0
Injuries / Deaths:
10 / 1
Average Mileage:
65,162 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fusion steering problems

steering problem

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2011 Ford Fusion Owner Comments (Page 21 of 29)

« Read the previous 20 complaints

problem #164

Aug 012014


  • 72,000 miles


Driving down the road, and the check power steering light came on, and service advancetrac also. Power steering then quit working completely.

- Nappanee, IN, USA

problem #163

Jun 262014

Fusion 4-cyl

  • 52,266 miles
First time it happened I was driving through a parking lot to the exit and my car's steering suddenly became very tight - I could not steer it, the warning chimes turned on, and a warning statement appeared on my dashboard regarding my power steering. I stopped the car. Turned it off and then turned it on and it returned to normal. Second time I was backing out of a parking spot and the same thing happened the steer suddenly became very tight - I could not steer it, the warning chimes turned on, and a warning statement appeared on my dashboard regarding my power steering. I turned the car off and then back on and it went away. I took the car to the Ford dealership that I purchased it from they diagnosed the car and told me my steering gear assembly needed replaced. Since this is a safety issue and I was afraid it would happen at higher speeds I repaired the car (I was no longer under warranty). I googled this issue and it appears this is happening a lot to others.

- Louisville, OH, USA

problem #162

Jul 282014

Fusion 4-cyl

  • 76,000 miles
My 16 teen year old son was driving, he is only on a learners permit when the lights and chimes went off and he lost power steering. It took me and him to pull it off the road. Thank god he was on a straight away! shut the car off and it reset. Next day I am driving 50 mph when I loose power steering I manage to stop and pull off to the side of the road. Tried the turn off trick and did not work. Husband took battery cable off for 15 min, still no luck. Now it sits, it is not safe to drive, you need two people to turn the car!

- Queen Creek, AZ, USA

problem #161

Jul 032014


  • 27,542 miles


The contact owns a 2011 Ford Fusion. The contact stated that after starting the vehicle, the power steering failed. The power steering assist illuminated on the instrument panel. There was a chime that sounded throughout the vehicle. The vehicle was pulled over and was turned off. The vehicle was restarted thirty minutes later. The vehicles steering wheel would not move. The vehicle was towed to the dealership. The manufacturer was not contacted. The failure occurred on numerous occasions. There was no diagnosis or repairs completed on the vehicle. The failure and current mileage was 27,542.

- New York, NY, USA

problem #160

Jul 222014

Fusion 4-cyl

  • 58,532 miles
I was driving down a residential street going about 30 mph and all of the sudden 3 little dings happened while a light came up with the car that looked lop sided then on the odometer it said "power steering assist fault". I could barely turn the corner and get home. Luckily I was almost home, but by the time I got home I couldn't even turn the wheel anymore. It was terrible.

- West Jordan, UT, USA

problem #159

Jul 082014

Fusion 4-cyl

  • 135,000 miles
Over the last few weeks the steering wheel of my 2011 Fusion locks up everyday from a cold start and sometimes after being powered off for over an hour. The car works after turning it off and back on. Luckily it hasn't locked up while driving (unlike the throttle body problem which caused my car to totally stop while driving at 50mph! it was very scary!). I have read many reports that say other people with the same car have had the steering wheel lock-up while driving at a high speed. I bought the 2011 Fusion for my 17 year old to drive since we had good luck with our 2008 (with higher mileage) and 2013 Fusion. But, I will not allow her to drive the 2011 until I get this problem fixed. The Ford dealer said it will cost me $2,000 to fix the steering problem. Why is Ford not recalling the 2011 Fusion for the "power steering" problem and it is recalling other Ford models with this problem" is my 17 year old daughter not important enough to fix what is obviously a known problem with many complaints" I am upset and will end my family's 50 year family tradition of buying Ford if Ford doesn't recognize this 2011 Ford Fusion problem.

- Aurora, OH, USA

problem #158

Jul 202014


  • 115,000 miles


While driving down a very busy highway at 65mph I attempted to change lanes to avoid a driver that had just pulled out in front of me. When I turned the wheel, however, there was no power steering at all resulting in the turn being much slower and requiring more turning power on the steering wheel than usual. I stopped and pulled over to investigate the steering, but after recranking the car the steering returned to normal. I had the hobby shop on base check it and there was nothing wrong with it diagnosticians. However as I backed out of the hobby shop it went out again. While I avoided an accident, the sudden dramatic change in the power steering is making the car increasingly difficult to drive because it is unpredictable.

- Havelock, NC, USA

problem #157

May 052012


  • 10,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that while driving 10 mph, the power steering warning light illuminated and the steering wheel seized. The vehicle was restarted and resumed to normal. The failure occurred on five different occasions. The vehicle was taken to a dealer where it was diagnosed that the power steering and that the electronic power steering assist/steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 10,000 and the current mileage was 30,000.

- Burke, VA, USA

problem #156

Jul 092014


  • 55,000 miles
The power steering had been failing in the car last year. Was given the run around by Ford. Finally was able to have the steering gears replaced in January for a hefty price tag, $1400. A week ago it started failing again! it fails when the car is on and being driven, then it will come back after the car is turned off and on again. Today, the power steering failed and will not come back. I am furious as I have put alot of money into the car and actually like the Fusion. I am just not enjoying this problem.

- Littlestown , PA, USA

problem #155

Jul 172014


  • 50,355 miles
Power steering assist fault message appeared when the car was started. Turning the engine off ad back on did not correct the problem. Car has no power steering now. I have been reading similar complaints thy have occurred while the car is in motion. Please investigate this issue before someone gets hurt or killed. A similar issue was recalled in other 2011 model Ford vehicles that had similar or the same steering system. I'm thankful the error occurred as I was pulling out of my driveway instead of on the interstate.

- Abingdon, VA, USA

problem #154

Jun 252014


  • 84,000 miles


The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the power steering assist fault warning indicator illuminated on the instrument panel and the power steering failed. The vehicle resumed normal operation after it was restarted. The vehicle was taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 84,000.

- Marengo, IL, USA

problem #153

Jul 092014

Fusion 4-cyl Diesel

  • 47,915 miles
While my wife was driving our 2011 Ford Fusion, the "power steering assist fault" light became illuminated and she lost all power steering. She became stranded in a lane of oncoming traffic. She finally turned the vehicle off, waited a few seconds, and restarted the vehicle. The power steering finally came back and the "power steering assist fault" light shut off. After taking the vehicle into our local Ford dealership, the diagnostic recommended the epas rack be removed and replaced. This service totaled over $1,500. This failure in the power steering function is potentially life-threatening.

- Muncie, IN, USA

problem #152

Jul 012013

Fusion 4-cyl

  • 59,000 miles
All of a sudden, my power steering froze and I got the "power steering assist fault, service advancetrac" warning light. This happened on several instances last summer, and all I had to do was stop the car, turn it off, and start it up again and there was no problem. I took this to the Ford dealership and they were unable to duplicate the problem and unable to do anything. This did not occur again over the winter, but it did again on the Thursday before memorial day. I took it to the Ford dealership, as they asked if I could bring it in with the problem, but they did not look at it. Today (July 15, 2014) I had the same instance again of the power steering freezing when I was backing out of my driveway. However, when I shut the car off and restarted it, it has not fixed the problem. I plan to take it to the dealership today, but this is a serious safety problem for the power steering to go intermittently, and I have read similar complaints on various websites. If this is a recurring problem, there ought to be a recall.

- Needham, MA, USA

problem #151

Jul 112014

Fusion 4-cyl

  • 26,000 miles
2011 Ford Fusion sel, 26K miles: Power steering assist fault locked up my vehicle on a main road, sending myself and my little sister into oncoming traffic during our commute home. Now my car has no power steering, and I'm left trying to comprehend just how lucky we are to be alive. There have been recalls on the 2011 Ford escape for the exact same problem I am facing. As I understand it, the power steering assembly/module is the same, if not extremely similar to that in my vehicle. It's time someone added a recall for the 2011 Ford Fusion to the recall list of faulty power steering columns...before someone like my little sister gets hurt. I sincerely hope whoever ends up reading this takes it upon his/herself to protect those of us who still invest our money and well-being with Ford products. -[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Edmond, OK, USA

problem #150

Jul 132014


  • 97,000 miles
Power steering went out on a 55 mph road and the whining noise it makes is unbearable.

- Nicholasville, KY, USA

problem #149

Jul 092014

Fusion 4-cyl

  • 129,000 miles
Multiple times my power steering would quit and throw a code "power steering assist fault" "service advancetrac". when I would shut off the car and turn it back on it would correct itself and whe ni took it ot hte shop they said no code showed. Now the power steering has went al lthe way out while I was driving down the interstate and will not correct itself, the codes just stay there. This was very scary to have no power steering driving in the middle of traffic!!

- Murray, IA, USA

problem #148

Jun 222014

Fusion 4-cyl

  • 31,352 miles
Started my car and noticed error message on dash: Power steering assist fault. I tried to turn the wheel and, sure enough, I had no power steering. After a few moments of confusion I turned the car off and then started it back up. The error was gone and my power steering had returned. I borrowed my girlfriend"S car and did not drive mine because I was going to be getting on the interstate. I took the car to the dealer the next day. They found no error code saved in the computer and were unable to reproduce the problem. The service rep said they were aware of this problem and that Ford was performing a 2-step troubleshooting process. Step 1 consisted of the tests they performed that day (?pinpoint test B for ctc C200C from pscm"). step 2 (if problem recurred) would consist of installing a "new gear" inside the rack and pinion steering system. I told the service rep that consensus on site suggests the problem is in the epas (electronic power-assist steering) chip which is embedded inside the rack and pinion system ? which can only be repaired by replacing the entire system (~$2000). So I asked what "step 2" (installing a new gear inside steering) would achieve. They had no explanation other than "Ford thinks maybe a faulty gear is causing the error?. my suspicion is the gear replacement will change the non-power steering gear ratio to make it easier to steer in the event of a repeat failure. I told him this ?possible fix" (new gear) leaves me with little faith in driving my car. With so many reports of other"S having this happen to their Fusion while driving, and Ford having no certainty about installing this new gear being a definitive resolution, how am I to trust this won't happen again while I'm driving? and am I really supposed to just wait until it does happen again" and just hope (pray!) that it's not at a critical moment?

- Plano, TX, USA

problem #147

Jul 052014

Fusion 4-cyl

  • Automatic transmission
  • 36,650 miles
The contact owns a 2011 Ford Fusion. The contact stated that there was a sudden loss of power steering as the power steering warning light illuminated. The vehicle was towed to the dealer, who diagnosed that the power steering gear needed to be replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 36,650. Updated 8/28/14 the consumer stated the vehicle was repaired. Updated 09/15/2014

- Bessemer, AL, USA

problem #146

Jun 022014

Fusion 4-cyl

  • 65,000 miles
Started my car steering wheel was very stiff no power steering turned car off and back on power steering worked. June 20, 5 times this happened while driving steering just went out. Got off road restarted car had power steering. Today July 8 power steering went out would not reset when turning car off and on have no power steering at all now.

- Gainesville, FL, USA

problem #145

Jul 242013

Fusion 6-cyl

  • 21,856 miles
Driving at city speeds and the power steering completely fails. Turn the vehicle off and then on again and it fixes the problem. Drive some more and a few days later, it happens again. A few days later, it completely goes. Take the car to the local Ford dealer and am charged $1832.35 for a new rack and pinion. Ladies and gentlemen, a rack and pinion won't fix itself if you turn the car on and off. I did some research on this problem on line at It seems to be an ABS module, not the rack and pinion. Called Ford today and they said no reimbursement was possible. A new rack and pinion for a car with only 21 thousand miles on it? crazy.

- New Rochelle, NY, USA

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