The contact owns a 2011 Ford Fusion. While driving 45 mph, the power steering assist warning indicator illuminated. The contact mentioned that extra force was needed to steer the vehicle. The vehicle was taken to huntersville Ford (13825 statesville rd, huntersville, nc 28078, (704) 875-6547) where the contact was informed that the computer needed to be updated. The vehicle was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 64,000.

- Hunterville, NC, USA

I've noticed that a car that I hardly drive the power steering went out. Went onlne and noticed that Ford has a reall on power steering but my car isn't included when its obviously experiencing the same exact problem.

- Dallas, TX, USA

The contact owns a 2011 Ford Fusion. While driving approximately 35 mph, an audible alarm was heard and "power steering assist fault service advancetrac" was displayed. In addition, the steering wheel became very difficult to turn in either direction. The vehicle was towed to john kennedy auto group (620 buffalton pike, feasterville, pa) where it was diagnosed that the steering gear/rack was faulty. The steering gear/rack was replaced and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 135,000.

- Philadelphia, PA, USA

The contact owns a 2011 Ford Fusion. While driving 40 mph, the transmission seized and the service now, power steering, and advancetrac warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and stated that the vehicle had excessive mileage. The dealer was not contacted. The failure mileage was 199,000.

- Quinlan, TX, USA

Service power steering now today I had a flat and change the tire after I put the new tire on my car been hard to steer and this service power steering now has beeen on since and I have tried reset it by unhooking the battery but the day thing I am trying to see if I have a recall on my car for it are how I can get my car fixed for it since there are recalls for 2011 Ford Fusion

- Quinlan, TX, USA

Driving in a parking lot to pick up my son and went to park and the power steering went out. So I wasn't going very fast I was parking. Even though I was in no danger or anyone else I feel that this could have gone worse, thankfully it did not. It went without warning.

- Grand Junction, CO, USA

The contact owns a 2011 Ford Fusion. While driving approximately 15 mph, the contact attempted to make a turn and the power assist failure indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power assist failed. The contact referenced NHTSA campaign number: 15V340000 (steering), stating that the vehicle was exhibiting the same symptoms as stated in the recall. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was 147,000.

- Springboro, OH, USA

I was driving in a parking lot when the power steering went out. I received an error message power steering assist fault. This had happened in the past and I would turn the car off and back on again and the power steering would return. This time it did not work. I looked it up and found that Ford has a recall 15S18 on this issue. I took it to a Ford dealer where repairs were denied under the recall. My car is a covered vehicle but Ford said I exceeded the mileage requirement of 150,000 miles but I am under the 10 year requirement. The only reference that I can find under NHTSA is that the vehicle must be under the 10 year requirement with no mileage requirement. The Ford dealer technician requested a waiver of the mileage requirement per Ford Motor Companys' instructions. It was denied even when the technician clearly indicated that the vehicle displayed the recall fault codes. I drove away without power steering and am concerned for my safety and the vehicles road worthiness. Dealer technician emailed comments to Ford Motor Company after denial " power steering assist fault is displayed, vehicle has no power steering. Eec test found codes U2011.49, U3999.96 for internal module fault. Tech verified vehicle does not have power steering " date 08-21-2019. Repairs will exceed $1,000. I do not have a scanner at this time but have retained all documents.

- Hacienda Heights, CA, USA

The contact owns a 2011 Ford Fusion. While driving approximately 5 mph, the power steering ability seized without warning. When the contact turned off and restarted the vehicle, it resumed normal operation. The contact that the failure occurred ever since the vehicle was purchased in 2011. The vehicle was not diagnosed or repaired. The manufacturer and local dealer were notified of this failure since an existing recall was in place for the Fusion but not for the year 2011; however both failed to offer to correct the problem under the existing recall. The approximate failure mileage was 93,427.

- Concord, CA, USA

Takata recall- was never notified of any recalls. I do get a warning eveey now and then that the power steering is affected but goes away after I turn the car off and on again

- Mesquite, TX, USA

After reading Ford recall 15S18, it was a dead ringer for my problem. I lost power steering while driving at speed (45 mph) and nearly didn't make a turn. The dealership confirmed the issue was indeed the issue related to recall 15S18 and did the work. They replaced the steering gear and reprogrammed a module exactly as the recall prescribed. The bill was $2450 and when I brought up the recall they pointed to the fine print which said that the recall was good for 10 years (which I was within by 2 years) and 150,000 miles. I was a mere 7000 miles over the limit so they would not claim it under the recall. I was never notified of the recall or I would have had it fixed. The car had been to the dealership for years for oil changes and service, yet they never once thought to tell me there was a safety recall"!" I called Ford customer service to see if they would be reasonable but they denied me too. A safety recall, which is the fault of the engineering design of the vehicle, should be covered regardless of mileage!

- Powder Springs, GA, USA

The contact owns a 2011 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 15V340000 (steering). While driving at unknown speeds and making a turn, the steering wheel became stiff and the power assist warning indicator illuminated. The vehicle was towed to galpin Ford (15505 roscoe blvd, North hills, ca 91343, (818) 787-3800) where it was diagnosed that the rack and pinion fractured due to the frame. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was 84,000.

- San Fernando, CA, USA

While stationary, power steering locks up and gives error code on display. Its the same problem described in recall 15S18. It happens intermittently. Over the last 2 months it has happened about 7 times. I have to shut the car off then back on and it will function correctly.

- Stow, OH, USA

Power steering failure while my 16 year old daughter was driving on a residential street. Luckily there was no accident although my vehicles manufacture date falls just before Ford recall 15S18 leaving me to pay for a problem all parties have already agreed that is Ford lack of engineering and quality assurance. How were the dates determined this recall? my car was made a couple weeks earlier and has the exact same defect as described in the recall. This recall needs to be amended to include vehicles manufactured earlier.

- Zanesville, OH, USA

Driving on the highway when the power assist steering failure message and advance trac service message came on with an alarm. I pulled off the highway and discovered manual only steering and it was very very difficult to turn the wheel to pull into a parking lot and almost crashed. If I had to quickly swerve to avoid anyone I would have crashed. I had this vehicle serviced when I was notified of the 15S18 recall and Ford service only reprogrammed the steering module. They did not replace the unit. I returned the vehicle back to Ford service after this incident and they stated that the electronic power assist steering gear had failed.

- Dexter, MI, USA

On 7/24/19 I went to auffenberg Ford in to diagnose a steering issue. When I start my car the steering wheel is locked up, and the dash says "power steering assist fault" the diagnosis from auffenberg was 2 intermittent electrical failures within the steering gearbox. Exactly like recall #15S18 which effects 2011-2012 Ford Fusion vehicles without a 3.5L engine. My engine is 2.5L for reference. My VIN is not included in this recall, but I believe it should have been. Ford corporate informed me no compensation can be given for the $1,963 repair and $157 diagnosis until I submit a formal complaint with nhsta. I was given two case numbers from Ford corporate. Ann gave me case #tas22237463 and frank (a supervisor) gave me case #cas22237463-D6F0Q5. Please review attached documents from 7/24/19 auffenberg Ford diagnosis and roberts Ford 7/30/19 service. There have been no accidents or any event prior that could be related to this problem. I am seeking $2,120 compensation from Ford corporate for the repair of their faulty steering gearbox computer system.

- East Alton, IL, USA

Was driving home from work route 130 nu torrential down pour and I get a power steering assistant warning then I lose all power steering, thankfully I didn't wreck I was able to get off main highway to side road turned off vehicle hoping that would reset fault to no avail problem still there. I managed to get home safely took care to my mechanic I was told it was my rack and pinion and told me it would be a healthy bill almost 2K to fix. I also in turn found out there was a recall for my model year went on website to find out my VIN wasn't included in the recall which makes no sense at all, why would mine be excluded if it has the faulty part the same a others....how does Ford get away with not fixing all the faulty units"???"

- Pennsauken, NJ, USA

I was driving home from work route 130 nu torrential down pour and I get a power steering assistant warning then I lose all power steering, thankfully I didn't wreck I was able to get off main highway to side road turned off vehicle hoping that would reset fault to no avail problem still there. I managed to get home safely took care to my mechanic I was told it was my rack and pinion and told me it would be a healthy bill almost 2K to fix. I also in turn found out there was a recall for my model year went on website to find out my VIN wasn't included in the recall which makes no sense at all, why would mine be excluded if it has the faulty part the same a others....how does Ford get away with not fixing all the faulty units"???"

- Pennsauken, NJ, USA

Power steering has gone out. Saw that this is a common problem with the 2011 Ford Fusion, but Ford will not cover my car because it was not one of the cars they have recalled. It seems this issue spans across the Fusion and not just the cards they recalled. Luckily I had only gone a few feet from my driveway when it went out. It was difficult to move my car out of the neighborhood road and back into a parking spot. Only Ford is allowed to order the part and charge their prices. Chantilly Ford does not even pick up their phones for their service department.

- Chantilly, VA, USA

While driving on the highway to head home my steering was really hard to turn. The light on the dash read power steering assist fail. Freeking dangerous!!!

- Montville, NJ, USA