CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
Front passenger door would not latch. Had already had all latches replaced a couple of years before after receiving a safety recall notice. They kept the car overnight and most of the next day. $360 later and I had a new latch. This is a door I don't use that much. Never had a car with a broken latch even after 220k miles. My fusion is lovingly cared for and has only 49k miles. Will other latches on the car give up, too?
Door won't engage and remains open, so I checked the internet and found that Ford has numerous door latch recalls and it appeared that my Focus of the years I own was included. I went to the dealer and when I pulled in, the greeting person saw my bungee cord system to hold the door somewhat closed and he said "oh I know why you're here". Obviously, he has seen this many times, however, when I went to the desk, the rep said my VIN was not included in the recall and I would have to pay for it myself.
I left and called Ford. I told of the situation and said this is dangerous and I would hate if something tragic happened where it would end up in a lawsuit or on the news. The Rep who was obviously in another country and I could barely understand, said she was going to expedite this and send it to my dealer's service manager and I was to call the next afternoon. I called was transferred to a voice mail with no response. I called two days later and spoke to the service mgr who found the case but couldn't understand when was written. He said he would call me back later which he did and told me that Ford will not cover this. So now I have a call to the executive team and am awaiting a response.
The door will not latch. I have to tie it closed with a dog leash. Very dangerous and Ford has not recalled this problem for my car. If I let the leash go, the door will fly open. This is going to cause serious injuries and accidents and probably deaths.
- Shella E.,
Commerce, GA, US
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A D V E R T I S E M E N T S
Front passenger door would not latch. Had already had all latches replaced a couple of years before after receiving a safety recall notice. They kept the car overnight and most of the next day. $360 later and I had a new latch. This is a door I don't use that much. Never had a car with a broken latch even after 220k miles. My fusion is lovingly cared for and has only 49k miles. Will other latches on the car give up, too?
- Steve M., Houston, TX, US