This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased a Ford -??Reclaim-?? from a dealership that said the vehicle was in good working order and that Ford had fixed all prior issues and I was ensured by the dealer that Ford can not put an -??unsafe-?? reclaim back out on the market. After starting to have issues with the vehicle myself (at approx 50k miles). I located the previous warranty claims on the vehicle. At 33k miles the previous owner had the short block engine repaired in 2020 due to coolant leaking into cylinder 3. In October of 2022 I took the 2017 Ford Fusion 1.5L into a independent shop with concerns that it was blowing white smoke out of the tailpipe. A chemical test was ran and -??no indication of a blown head gasket-??. I was advised to take it to the dealer. I did, they were unable to run diagnostic at that time but put a mark on the coolant reservoir. In May 2023 the car was still blowing white smoke from tailpipe on start up, I had lost approx 2-?? of coolant from reservoir and oil was reading overfilled but no milkiness. I took it back to dealer who did diagnostic and coolant was once again leaking into a cylinder; they said repair was possibly covered under a ford CSP program as long as I was under 84k miles. I was at 80150. They are replacing the short block (for the second time) under the CSP, however this should be an investigation or even a full recall as so many people have reported this issue and fords -??all access-?? to this CSP only lasted 4 months, and now has a mileage cap. This 2017 Fusion has needed two engines block replacements in less than 84k miles. I am fortunate I did not sustain an accident or injuries due to engine failure.
The contact's partner owns a 2017 Ford Fusion. The contact stated while his partner was driving 40 MPH, the check engine warning light illuminated, and the temperature gauge started rising. The driver stated the vehicle started to vibrate and lost motive power while attempting to accelerate. The driver continued driving to residence. The contact inspected the vehicle and noticed the engine short block needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000.
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was idling, the vehicle shuddered. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer, who informed the contact that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 60,000.
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine misfired and the vehicle decelerated. The contact then stated that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that coolant had leaked into the cylinder and cylinder #4 misfired. The contact was informed that the short block and head gasket needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The contact was provided a case number. The failure mileage was approximately 70,000.
The contact owns a 2017 Ford Fusion. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer and the dealer stated that coolant was leaking into the engine and that the vehicle was previously repaired under Customer Satisfaction Program: 19B37. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall and advised to contact the NHTSA Hotline for assistance. The failure mileage was 108,000.
- Jensen Beach, FL, USA
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The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the ABS warning light illuminated intermittently and the steering wheel seized. The vehicle was taken to an independent mechanic, who informed the contact there was a failure with the serpentine belt. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brake pedal was spongy. The brake pedal went to the floorboard. The check engine warning light was illuminated. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was approximately 82,000. VIN tool confirms parts not available.
The shifting was not working when making the selected gear and it was driving in an unintended direction when it was selected reversed. The car was driving forward when the operation selects was in reversed. The car was accelerated by itself when I was driving the car and the dashboard did not gave me any warning light that something in the car need attention.
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, with a message that the #2 cylinder was misfiring. Additionally, there was white smoke coming from the exhaust. The contact stated that the vehicle was shaking and vibrating, and the coolant level was low. The vehicle was taken to the local dealer who diagnosed that there was water and coolant in cylinder #2, causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 86,000.
The shifting was not working when making the selected gear and it was driving in an unintended direction when it was selected reversed. The car was driving forward when the operator selects was in reversed.
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle failed to start and required to be jumpstarted. The contact stated that the failure occurred intermittently. The contact stated while driving at various speeds, the vehicle stalled inadvertently. The contact stated that the failure mostly occurred while coming to a complete stop. The contact stated that on some occasions, the ABS warning light would illuminate and the ABS would make abnormal sounds prior to the failure; on other occasions, the check engine warning light was illuminated and a message indicating that the vehicle was overheating was displayed. The contact stated that the vehicle was towed three times out of the five to a Cadillac dealer and a Ford dealer. The dealers replaced the water pump, the alternator and an unknown part; however, the failure persisted. Additionally, the contact stated that the vehicle would lose electrical power while the battery was fully charged. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) that he related to the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.
My FordPass app told me that the vehicle detected a misfire. So we took it to the auto shop to get an official diagnosis, and was informed that coolant is leaking and causing a misfire. They said it is a known issue in ford vehicles, yet there are no recalls or fixes for it. If the auto shop is unable to resolve the issue by replacing a seal, we will then have to have the engine replaced. If this is a common issue, then ford needs to open a recall and fix it. It is my main vehicle that I use and I have my 6 and 8 year old with me 99% of the time and would feel much safer knowing the issue is resolved
The contact owns a 2017 Ford Fusion. The contact stated while driving 45-60 MPH, he heard a rattling sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the flex plate was cracked. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 78,000.
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The warning light turned off after refueling the vehicle with fuel. The failure persisted and had gotten worse with the check engine warning light remaining illuminated. The vehicle was taken to a certified mechanic and the fuel pump was replaced. The check engine warning light remained illuminated. The vehicle was returned to the certified mechanic who stated that the fuel tank needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 88,000.
Complete engine failure due to a known defect in the 1.5L Ford ecoboost engine in my 217 Ford Fusion. This has left me with a repair that will cost $8,000 to replace the engine for a vehicle with 98,000 miles. No assistance offered from the manufacturer after reaching out.
Check engine light came on, ran codes P0302, misfire on cylinder 2. Took to dealer, need to replace motor due to coolant leak in cylinder at cost of $8400 car only has approximately 80,000 miles on
The Ford Fusion suffered a brake and engine failure. Ford mechanics claim it is due to a plastic part in the vacuum pump. This vehicle is completely unsafe and is prone to mechanical failures that snowball into hazardous driving conditions.
Shortly after turning on the car, the check engine light came on, but the car seemed to be running normal. After about 5 minutes, the wrench light came on. When this happened, I was unable to accelerate and the transmission was having difficulty shifting. I pulled over to the side to restart the engine to see if it would reset, and it did not. On the way to the dealership, the situation got worse, in terms of acceleration. After diag optics were run, it was determined the throttle body needs replacing.
A D V E R T I S E M E N T S
- Clinton, MO, USA