This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 06/27/17
Takata recall. The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact spoke to a dealer who stated that the parts were available and scheduled an appointment for the contact, but later stated that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall - when I looked up the recall for my vehicle I read the following statement -"if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA vehicle safety hotline at: 1-888-327-4236 or tty: 1-800-424-9153 or file an online complaint with NHTSA." I am notifying you now to complain that the repair has not been done in a timely manner, now 2 years into the recall. When will it be resolved and what is the NHTSA doing about it?
I've had several recall mailings to tell me that an airbag is available to replace, its dangerous to drive the car, and when I call the dealer, he says they have no parts and they don't know why I keep getting the notice to take it in that parts are available.
Takata recall - according to the NHTSA.gov website, "in the subject vehicles, continued exposure to high levels of absolute humidity may cause the driver airbag inflator housing to rupture if the vehicle is involved in a crash where the supplemental front airbags are designed to deploy."... since this recall was issued on 05/27/2015 and the remedy is not yet available, this problem has not been addressed in a timely manner (2 years next month)! my wife and I are extremely concerned about the safety of our son driving this vehicle (age 18). This is especially true because we live in the houston area and there is a high level of humidity here in this environment. I want Ford to address this issue asap!
- Friendswood, TX, USA
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Takata recall: I just purchased this Mustang from a moses dealership in town, they did not make me aware of the recall. When I called another dealership's service dept for assistance, they stated that Ford will not let them order the replacement part, that Ford only sends a limited number of the part to dealers and will not tell them how many they will receive or when they will receive them. They added me to their waiting list. This recall could cause serious injury or death and I'm just suppose to drive my car like there's nothing to worry about? please advise on how I should proceed. The recall was issued in 2015, one would think a dealership would be made to replace that part before selling the vehicle to someone.
The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA campaign number: 15V1319000 (air bags) however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part for the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
Takata recall. The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall I was originally notified of the recall by letter from Ford customer service division in July of 2015. In may of 2016 I received another letter from them informing me that the required airbag modules would be available in the 4th quarter of 2016. Since then I have inquired at the dealership, 5 star Ford in North richland hills, tx, on multiple occasions and was told each time that they had not received the required parts and knew nothing further regarding the matter. Since I reside in a hot and humid area which is said to be the worst environment for potential airbag module failures, it would seem logical that my area should be accorded a high priority for these replacement parts. Further, our area's traffic ranks it among the top 20 in the nation for congestion, making collisions more likely than in less congested areas. Any reasonable person would conclude that those factors should place our area near the top in priority for receiving the needed parts. Since my vehicle has not yet been repaired, apparently those parts went elsewhere.I am upset that Ford has not met the timetable that they gave me in their letter of May 2016. Beyond that, the absolute lack of any meaningful further communication form Ford or the dealership is a serious concern. If the parts are available, why has my vehicle not been repaired" why is it that neither Ford nor the dealership will provide any additional information regarding this serious safety risk" as a driver whose vehicle constitutes a risk to my safety every time I drive it, I am worried. Ford should have honored their written commitment to repair my vehicle in the 4th quarter of 2016, or failing that, at least have let me know when I can expect to have my vehice made safe to drive.
I have been unable to drive my vehicle since I discovered the recall in August of 2015 at Ford recommendation. I have suffered extreme financial loss. I asked Ford to assist with a trade in only for them to charge negative equity and try and capitalize on the situation. They have made promises which have come and gone, the latest promised repair by 4th quarter of 2016. Please help me recover compensation for my loss or make them replace my airbags. I don't know where else to go for help.
Takata reall I purchased this car as a used vehicle in Dec. 2014. Shortly after this I found that the vehicle had been recalled. I received the notice in May 2015. The car has not been repaired yet because the part is not available. About a week ago I received a notice from Ford to schedule the repair. I made an appointment for today and took the vehicle in. I was told that the part is not available. I called Ford and was told that the notice was sent by mistake, and that my car will have to wait for the repair. This is very frustrating and I think Ford needs to compensate the owners for the diminished value of the car during the time that it has this dangerous airbag still in the car for almost two years. Volkswagen had to buy back cars that just polluted the air a little. Ford can get away with cars that can kill the owners and have done just that. I am including a scan of the notice that Ford sent me. Cannot sell the car at least not for very much and really should not drive it. At least Honda motor corporation offers loaner cars for their takata airbag problem cars. Ford has absolutely refused to offer loaners for their dangerous vehicles. I am just lucky so far that I have not been in accident that will deploy the dangerous supplemental restraint system using the takata airbag with defective inflator. I also worry that the other airbags in this car will have the same problem.
Takata recall. The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA campaign number: 15V3190000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I have received an "urgent safety recall" notification that the front driver side airbag infiltrator housing may rupture and deply abnormally in the event of a crash which could result in metal fragments striking the driver or other occupants resulting in serious injury or death." I have call Ford and they report, in the face of a warning that this defect might cause death, that parts to repair this are not available until the 2nd qtr 2017. The also tell my the your Agency has said it is ok to continue operation the vehicle until parts are available. How can I resonsibly put my wife, children or grand children in the front with this warning extant? what is the point of the notification if there is no apparent urgency to get the defect corrected. Seems to me either it is dangerous or it is not. This is wholly unacceptably.
Takata recall. The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Takata recall- I have asked my dealership over and over to fix this recall and I get the same answer that the part is not available. This should be done before placing in new cars
Takata recall- Ford taking to long to replace. 18 months so far. I believe Ford's emphasis is on new car sales and they are diverting "safer inflators" to new car production ahead of repairs. I further believe NHTSA is helping Ford and other automakers get away with "choosing" an unrealistic option that only hurts consumers and benefits manufacturers like Ford. For 18 months - I've suffered loss of use and loss of value and I blame NHTSA for not acting quicker and allowing Ford to get away with this for an unreasonable amount of time.
Air bag recall. Have been waiting for it to be repaired. According to Ford customer service the 2014 Mustang should be repaired by end of 2016. According to our dealer, Ford is sitting on the part. It is now 2017. We have received 1 letter to call dealer, we did. Dealer is waiting on Ford to send part.
A D V E R T I S E M E N T S
- Lacey, WA, USA