Passenger side rear window shattered while driving. No visible reason as to why.

- Spring City, PA, USA

Purchased a new 2025 CRV Touring from EdVoylesHonda in Marietta GA on [XXX] with my hard-earned savings because my Accord was totaled in an accident. Picked it up on [XXX]. I found a safety issue where CarPlay is not playing audio output from any Maps (Apple/ Google/ Waze) if I-??m in on a call. Apple designed the Apple Maps to chime if anyone is in a call while using CarPlay. I brought up this issue on 5/25 to the dealer but was told it-??s an expected behavior. Not satisfied with the answer, I went to HondaConyersGA to do some digging and found that this issue doesn-??t apply to Android Auto and any lower trim (ie. Sport L). The issue is consistent across 2023-2025 CRV Touring trim. I went back to EdVoylesHonda service on [XXX] and [XXX] only to be discredited on my findings, and the service manager said that it might be a compatibility issue with Bose speakers. It was deemed normal since all Gen 6 Touring has the same behavior. I was also told that the turn-by-turn also plays on the screen and should be keeping an eye on the screen instead. This is disturbing because I-??m trying to limit my attention to the screen as much as possible, and sounds like a safety issue. A ticket was also opened with Honda Customer Service on 5/28, but haven-??t heard any statement or a path to move forward since the case manager said that they can only document the issue. Either Honda needs to take the car back and let me get a car that-??s working or have a commitment to resolve this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Decatur, GA, USA