Purchased a 2020 Honda Civic Sedan in June, 2020. Less than two months have passed and the a/c has gone out! Claudia (Service department) at Rudolph Honda in El Paso, Tx, claims that "you are one of 4 customers with the same problem." So? Fix it! With the temperatures over 100 degrees daily, the only thing she can say is "your part is on back order and won't be in until October." OCTOBER??? We have to drive a hot box until summer's end and HOPE that this fixes the issue? Apparently Honda has had A/C issues with their Civics for quite a few years (go on line and google Honda A/C Problems) and this dealer knew about them, but never bothered to tell us about it during the sales process (deceptive trade practice?). The service department didn't offer us a loaner so we're stuck until the part comes in. Meanwhile, I'll research Texas Lemon Laws.
It's safe to say that this experience has soured me completely on the car and on the dealership and I doubt I will EVER buy another vehicle from Rudolph. On a related note, I purchased a 1997 Tahoe from Rudolph and THE A/C STILL WORKS! But a brand new Honda? Nope. Do your homework on Hondas, and if air conditioning is important to you, you might want to consider a different vehicle -- and maybe a different dealer.
A D V E R T I S E M E N T S
Purchased a 2020 Honda Civic Sedan in June, 2020. Less than two months have passed and the a/c has gone out! Claudia (Service department) at Rudolph Honda in El Paso, Tx, claims that "you are one of 4 customers with the same problem." So? Fix it! With the temperatures over 100 degrees daily, the only thing she can say is "your part is on back order and won't be in until October." OCTOBER??? We have to drive a hot box until summer's end and HOPE that this fixes the issue? Apparently Honda has had A/C issues with their Civics for quite a few years (go on line and google Honda A/C Problems) and this dealer knew about them, but never bothered to tell us about it during the sales process (deceptive trade practice?). The service department didn't offer us a loaner so we're stuck until the part comes in. Meanwhile, I'll research Texas Lemon Laws.
It's safe to say that this experience has soured me completely on the car and on the dealership and I doubt I will EVER buy another vehicle from Rudolph. On a related note, I purchased a 1997 Tahoe from Rudolph and THE A/C STILL WORKS! But a brand new Honda? Nope. Do your homework on Hondas, and if air conditioning is important to you, you might want to consider a different vehicle -- and maybe a different dealer.
- Jim M., El Paso, TX, US