This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The clarity phev is incompatible with public charging stations (e.g. chargepoint) that feature dual charging ports and an energy management controller (emc). The vehicle's onboard charger will shut off when it senses the charging station's emc is activated when both ports are engaged for simultaneous charging. Multiple failed attempts to restart charging will result in a "total system failure" warning from the instrument panel causing the vehicle to not start and drive. Owners could be stuck in a parking stall for up to 4 hours to allow the system to self-heal/recover from the total system failure before being able to start and drive the car. Issue has been diagnosed by Honda dealership, but no information from Honda or the dealership on a future software update to resolve the problem. I think Honda should perform its due diligence to issue a recall for the clarity phev and potentially for its all-electric version to resolve this major flaw.
Although car less than one week old and under 470 miles, all the warning indicators illuminated on the instrument panel while vehicle was stationary after starting the car: Engine system problem, brake system problem, adaptive cruise control problem, road departure mitigation system problem. Turning car off and restarting engine did not clear the problem, and lights remained on while driving. Vehicle was taken to dealership where it was purchased (Honda of pasadena).
With driving with a fully charged battery driving in econ (ev) mode, the internal combustion (ice) came online when stopped at a stop sign. After accelerating, the ice stopped running after a couple of minutes and the car resumed running in ev mode. This repeated several times, and not always when the car was stopped. This behavior has happened several times, but not always.
I filled the seven gallon gas tank yesterday, and the dashboard range display calculated the range of the car on gas power as 871 miles. I have been driven mostly on electric battery power, but with only seven gallons of gas in the tank, that range is absurd. New drivers of the vehicles might believe the range and inadvertently strand themselves somewhere.
- San Carlos, CA, USA
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- Gilroy, CA, USA